uBreakiFix - Phone and Computer Repair
📡 Internet & Cable · San Antonio
total experiences
replied on google
Most reported issues
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Experiences
The business replaced original computer parts with unauthorized components.
Business reply on Google
Hi Del, thank you so much for sharing your experience with us. We understand how frustrating this entire experience must have been and we sincerely apologize for the inconvenience caused. We are constantly striving to provide the best service and we appreciate you bringing this to our attention–we will take this feedback to our team. If you’d like to connect with us via email or phone, please reach out to us at support@ubreakifix.com or 1 (877) 320-2237.
Customer charged diagnostic fee for service that was not performed
Business reply on Google
Hi Ashley, thank you for leaving us your honest feedback. We hate to hear that you had this experience with our team. We are constantly striving to provide the best service and we appreciate you bringing this to our attention–we will take this feedback to our team. If you have any other concerns, please reach out to us at support@ubreakifix.com or 1 (877) 320-2237.
Repair part was not ordered and staff provided inconsistent information
Business reply on Google
Hi Giovanni, we're sorry to hear you haven't received updates on the status of your repair. Please reach out to us at support@ubreakifix.com or 1 (877) 320-2237 so we can investigate this for you. Thanks!
failed repairs and improper calibration of a foldable smartphone
Business reply on Google
Hi Bashar, thank you for bringing this to our attention. Please reach out to us at support@ubreakifix.com or 1 (877) 320-2237 so we can investigate this for you. Thanks!
The store lost the customer's laptop charger during the repair process.
Business reply on Google
Hi Laurie, thank you for bringing this to our attention. Please reach out to us at support@ubreakifix.com or 1 (877) 320-2237 so we can further investigate this issue for you.
Phone became nonfunctional and data was lost after repair attempt.
Business reply on Google
Hi Elizabeth - we’re really sorry that things didn’t go as planned with your visit. We’re all about providing helpful service and it looks like we missed the mark here. We’ll share your review with our team as we’re keen to improve.
Technicians caused camera damage and incorrectly charged for warranty repair.
Business reply on Google
Hi Ryan, we're so sorry to hear you're experiencing issues with your repair. We offer a 1-year limited warranty on issues that may occur as a result of our repair or the part(s) used. Please bring it back in so we can take a look at it and make it right. If you’d like to connect with us via email or phone, please reach out to us at support@ubreakifix.com or 1 (877) 320-2237.
Business damaged device and failed to repair it for several months
Business reply on Google
Hi Judy, we're sorry to hear you haven't received updates on the status of your repair. Please reach out to us at support@ubreakifix.com or 1 (877) 320-2237 so we can investigate this for you. Thanks!
Device damaged during repair and intake records were falsified by staff.
Business reply on Google
Hi Matthew, we're so sorry to hear you're experiencing issues with your repair. We offer a 1-year limited warranty on issues that may occur as a result of our repair or the part(s) used. Please bring it back in so we can take a look at it and make it right. If you’d like to connect with us via email or phone, please reach out to us at support@ubreakifix.com or 1 (877) 320-2237.
Incomplete repair and damaged screws after battery replacement service.
Business reply on Google
Hi David, thank you so much for sharing your experience with us. We understand how frustrating this entire experience must have been and we sincerely apologize for the inconvenience caused. Your feedback is incredibly valuable to us — we are constantly striving to provide the best service and we appreciate you bringing this matter to our attention. Please reach out to us at support@ubreakifix.com or 1 (877) 320-2237 so we can further investigate this issue for you.
Improper screen installation and refusal to honor warranty repair
Business reply on Google
Hi Blake, we’re sorry we missed the mark here. Your experience is important to us and we’d appreciate the chance to make it better. If you’d like to connect with us via email or phone, please reach out to us at support@ubreakifix.com or 1 (877) 320-2237. Thanks!
Extended repair delays and poor communication regarding laptop service
Business reply on Google
Thank you for leaving us your honest feedback. We hate to hear that you had this experience with our team. We are constantly striving to provide the best service and we appreciate you bringing this to our attention–we will take this feedback to our team. If you have any other concerns, please reach out to us at support@ubreakifix.com or 1 (877) 320-2237.
Poor communication and improper reassembly of phone camera components.
Business reply on Google
Hi Aldo - we’re really sorry that things didn’t go as planned with your visit. We’re all about providing helpful service and it looks like we missed the mark here. We’ll share your review with our team as we’re keen to improve.
Staff was rude and refused to verify warranty status for phone repair.
Business reply on Google
Hi Heather, thank you for leaving us your honest feedback. We hate to hear that you had this experience with our team. We are constantly striving to provide the best service and we appreciate you bringing this to our attention–we will take this feedback to our team. If you have any other concerns, please reach out to us at support@ubreakifix.com or 1 (877) 320-2237.
Store quoted higher price than advertised on their website
Business reply on Google
After reviewing our front desk camera's this interaction was not in our store. Prices are typically not shown on our franchisors website other than a "repairs start as low as" price which is denoted with an asterisk as changing based on difference in parts/ repairs needed, fluctuation in part costs from suppliers, difference in parts/ repairs needed, regional taxation and overhead, etc. Please double check the location or contact support@ubreakifix.com or 1 (877) 320-2237 if more clarification is needed. Thank you
Customer charged a diagnostic fee despite being told it was free.
Business reply on Google
Hello Christian, thank you for your review! We deeply apologize for the confusion and frustration you encountered during your recent visit to our San Antonio store. Your feedback is extremely valuable to us, and we sincerely regret that we failed to meet your expectations! We completely understand your disappointment regarding the diagnostic fee charged despite no services being performed as initially communicated. We would be more than happy to thoroughly investigate this matter! Please feel free to reach out to us at 877-320-2237 Option 3, Monday through Saturday 10 AM - 10 PM EST Sunday 12 PM - 8 PM EST. Once again, we apologize for any inconvenience caused. We hope to hear from you soon!
unnecessary fees charged for unperformed repairs and poor communication
Business reply on Google
Hello Alexis, Thanks for letting us know about what happened. We're so sorry to hear about your experiences with our store and technicians. I know how frustrating it can be to have your device returned unrepaired. We'd love to hear more about it in detail at our email support@ubreakifix.com or via phone at 877-320-2337 Mon-Sat 10am-10pm EST and Sun 11am-8pm EST. We look forward to hearing from you!
Staff requested device passcode and refused to allow oversight of repairs
Business reply on Google
Hello Logan, thank you for taking the time to share your experience. We do understand how frustrating it can be to not have the customer service you're entitled to have. We would be happy to speak further about this if you would like to give us a call at 877-320-2237 Mon-Sat 10am-10pm EST and Sun 11am-8pm EST.
Technicians damaged phone speakers during a screen replacement service.
employee provided a superficial diagnostic without inspecting the device