uBreakiFix - Phone and Computer Repair
📡 Internet & Cable · San Antonio
total experiences
replied on google
Most reported issues
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Experiences
repair delay and lack of communication regarding console status
Business reply on Google
We’re truly sorry to hear about your experience, Michael. It’s disappointing to learn that our service didn’t meet your expectations and that communication was lacking. We understand how frustrating it must have been to wait without updates. Your feedback is invaluable, and we take it seriously as we strive to improve our services. If there's anything we can do to assist you further, please don’t hesitate to reach out directly. Thank you for sharing your thoughts with us.
Customer misled by staff regarding insurance claim eligibility
Business reply on Google
Hi Josh, we’re really sorry to hear about your experience. It’s important to us that every customer feels welcome and taken care of. We will look into this with our team.
Repair service damaged phone and failed to provide replacement
Business reply on Google
Hi Chris, we're so sorry to hear you're experiencing issues with your repair. We offer a 1-year limited warranty on issues that may occur as a result of our repair or the part(s) used. Please bring it back in so we can take a look at it and make it right. If you’d like to connect with us via email or phone, please reach out to us at support@ubreakifix.com or 1 (877) 320-2237.
Device returned disassembled with missing components after failed repair attempt.
Business reply on Google
Hi Amethyst, thanks for sharing your experience with us. We understand how frustrating this entire experience must have been and we sincerely apologize for the inconvenience caused. Please reach out to us at support@ubreakifix.com or 1 (877) 320-2237 so we can investigate this further for you.
The repair service failed to fix the phone effectively.
Business reply on Google
We’re really sorry that things didn’t go as planned with your visit. We’re all about providing helpful service and it looks like we missed the mark here. We’ll share your review with our team as we’re keen to improve.
Technicians failed to diagnose device and were unresponsive to status inquiries.
Business reply on Google
Thank you for leaving us your honest feedback. We hate to hear that you had this experience with our team. We are constantly striving to provide the best service and we appreciate you bringing this to our attention–we will take this feedback to our team. If you have any other concerns, please reach out to us at support@ubreakifix.com or 1 (877) 320-2237.
business failed to communicate regarding repair status and delayed refund
Business reply on Google
Hi John, thank you for leaving us your honest feedback. We hate to hear that you had this experience with our team. We are constantly striving to provide the best service and we appreciate you bringing this to our attention–we will take this feedback to our team. If you have any other concerns, please reach out to us at support@ubreakifix.com or 1 (877) 320-2237.
The business lost the customer's phone and failed to provide repairs.
Business reply on Google
Hi Riley, thanks for sharing your experience with us. We understand how frustrating this entire experience must have been and we sincerely apologize for the inconvenience caused. Please reach out to us at support@ubreakifix.com or 1 (877) 320-2237 so we can investigate this further for you.
Device returned damaged and unrepaired with unauthorized diagnostic fees charged
Business reply on Google
Hi Isabella, we're so sorry to hear you're experiencing issues with your repair. We offer a 1-year limited warranty on issues that may occur as a result of our repair or the part(s) used. Please bring it back in so we can take a look at it and make it right. If you’d like to connect with us via email or phone, please reach out to us at support@ubreakifix.com or 1 (877) 320-2237.
Replacement screen was low quality and damaged the device battery.
Business reply on Google
We're sorry to hear about your experience. Your feedback is important to us, and we take it seriously. Please reach out to our customer service team at support@ubreakifix.com or 1 (877) 320-2237 so we can address your concerns and work toward a resolution. Thank you for bringing this to our attention.
The repair took weeks and the business lost the SIM card.
Business reply on Google
Hi Kory, we're truly sorry to hear about your experience. This is not the level of service we strive for. Please reach out to us directly at support@ubreakifix.com or 1 (877) 320-2237 so we can address your concerns. Your satisfaction is important to us.
Device was not repaired after three weeks of waiting
Business reply on Google
Hi Richard, we're so sorry you're experiencing issues with your iPad Air 3 repair. It's disappointing to hear that the repair process did not meet your expectations. Your feedback is important to us, and we will investigate this matter further. Please reach out to us directly at support@ubreakifix.com or 1 (877) 320-2237 so we can address your concerns.
Unauthorized access to personal accounts and devices by store staff
Business reply on Google
Hi Tim, we sincerely apologize for your experience and the frustration it has caused. Your concerns regarding privacy and communication are taken very seriously. Please reach out to us directly at our customer service line so we can address this issue and ensure your personal information is secure. We appreciate your feedback and are committed to making this right.
Poor communication regarding repair delays and part availability.
Business reply on Google
Hi Oscar, thank you for leaving us your honest feedback. We hate to hear that you had this experience with our team. We are constantly striving to provide the best service and we appreciate you bringing this to our attention–we will take this feedback to our team. If you have any other concerns, please reach out to us at support@ubreakifix.com or 1 (877) 320-2237.
The store exhibits unprofessionalism, disorganization, and incompetence.
Business reply on Google
Hi Carla, we’re really sorry to hear about your experience. It’s important to us that every customer feels welcome and taken care of. We will look into this with our team.
failed laptop repair and inconsistent communication regarding parts and service
Business reply on Google
Dear Vincent, we're truly sorry to hear about your experience and understand your frustration. It's important to us that our customers receive the highest quality service. Please reach out to us directly at at support@ubreakifix.com or 1 (877) 320-2237 so we can address your concerns and work towards a resolution. Thank you for your feedback.
Excessive repair delays and poor reassembly resulting in stripped screws.
Business reply on Google
Hello George, I want to thank you for taking the time to share your review. I am truly sorry to hear about the difficulties you have encountered during your repair visits. It is our utmost priority to deliver efficient and exceptional quality repairs, and I deeply regret that we fell short of meeting your expectations. I completely understand how frustrating it must have been for you to visit our local store multiple times, only to face unexpected delays and the need for part ordering. We are committed to improving our services. Please reach out to us at your convenience if we can help provide you with any additional support or assistance that you may require.
Technician provided false information and failed to resolve device repair issue.
Business reply on Google
Hello, Laurence, Thank you for your email and also for bringing this to our attention. Sorry to hear about the issues that you are experiencing with your device. We understand how important it is to get this resolved in a timely manner. Please call 1-877-320-2237 and select option 3. They are available Monday–Saturday 10am–10pm ET and Sunday 12pm–8pm ET.
Improper screen installation caused water damage and refusal of warranty service.
Business reply on Google
Hello Tyrone, Thank you for your honest review and also for bringing this to our attention. We would like to sincerely apologize for your experience in our store and we are here to help in any way that we can if you still need further assistance. Please call (888) 881-2622 we would be happy to help.
Technician was unavailable and unreliable during scheduled repair appointments.