Ulta Beauty
🛒 Retail & Products · Anchorage
total experiences
replied on google
Most reported issues
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Experiences
Staff failed to assist customer in locating specific product.
Business reply on Google
Hi there, we're very sorry to hear that our store team wasn't able to assist you. We understand this would be disappointing. Please know it's always our goal to make sure all of our guests feel welcomed and appreciated in our store. We are grateful for you sharing this with us so we can improve for the future!
Staff treated customer rudely and accused them of theft
Business reply on Google
Hi Miranda! We always want our guests to have great experiences in store with us, so we’re sorry you felt this way during your recent visit. We understand this would be uncomfortable. We will continue to improve our processes and hope your next experience at Ulta Beauty will be a positive one!
Customer charged for transaction that the store claims was declined.
Business reply on Google
Hi, Erin! We're sorry to hear you were disappointed by your recent visit to our store. If you have any additional feedback to share, please reach out to our Guest Services team at your earliest convenience either via Facebook Messenger, Instagram Messages, X Direct Messenger, or through the Guest Services Center on our website so that we can assist you!
Staff member made condescending assumptions about customer's ability to afford products.
Business reply on Google
Hi Gerie! We're sorry to hear this as we want all of our guests to leave our stores feeling valued and welcomed, and we can certainly understand how this would be uncomfortable. We'll be forwarding on your comments to our store management team now as we're always looking for ways to improve. We truly value your feedback and invite you to reach out to our Guest Services team at your earliest convenience either via Facebook Messenger, Instagram Messages, or X Direct Messenger, regarding your experience. Thank you.
Store is cluttered and staff failed to assist with long lines
Business reply on Google
We are sad to hear that you had a negative experience at our store, D, and we'd be disappointed too. We appreciate you bringing this to our attention as we are always wanting to create a better shopping experience for you. We have reached out to the managers at this store with your concerns and hope your next experience at Ulta Beauty will be a positive one!
Staff provided inconsistent instructions regarding order pickup requirements.
Business reply on Google
We are sad to hear that you had a negative experience at our store, Loyana, and we'd be disappointed too. We appreciate you bringing this to our attention as we are always wanting to create a better shopping experience for you. We have reached out to the managers at this store with your concerns and hope your next experience at Ulta Beauty will be a positive one!
Staff failed to assist or greet the customer on the floor.
Business reply on Google
We are sad to hear that you had a negative experience at our store, Vang, and we'd be disappointed too. We appreciate you bringing this to our attention as we are always wanting to create a better shopping experience for you. We have reached out to the managers at this store with your concerns and hope your next experience at Ulta Beauty will be a positive one!
Staff member interrupted service and provided rude, rushed customer assistance.
Business reply on Google
We wholeheartedly apologize for this experience, Kyla, as we strive to make all of our beloved guests feel welcome. The feedback on your recent visit is appreciated and will be used to improve our processes to create better visits in the future. Thank you.
Customer service representatives were rude and dismissive to the customer.
Business reply on Google
This isn't what we want to hear, Sacha, as we strive to provide WOW experiences to all of our guests regardless of which location they visit us at! Please reach out to our Guest Services team at your earliest convenience either via Facebook Messenger, Instagram Messages, Twitter Direct Messenger, phone, or email.
Store manager physically snatched a product from the customer's hands.
Staff failed to greet or assist the customer.
Business reply on Google
Hi Stella! We're very sorry to hear that our store team wasn't able to assist you. Please know it's always our goal to make sure all of our guests feel welcomed and appreciated in our store. We are grateful for you sharing this with us so we can improve for the future!
Haircut and color services were performed incorrectly and customer support failed.
Business reply on Google
Miranda! We're very sorry to hear this about your experience as we want all of our guests to leave our Salon loving the results of their service. If you haven't already connected with our Guest Services team to discuss this further, please reach out to our Guest Services team at your earliest convenience via Facebook Messenger, Instagram Messages, Twitter Direct Messenger, or any of our contact platforms that can be found on our website.
The salon failed to book a scheduled hair appointment twice.
Business reply on Google
We always want our guests to be notified as soon as possible if their appointment time needs to be changed or canceled for any reason, so we’re truly sorry to hear this about your daughter's appointment, Jennifer. We would like to hear more about this and ask that you reach out to our Guest Services team at your earliest convenience either via Facebook Messenger, Twitter Direct Messenger, phone at 1-866-983-8582, or email at gethelp@ulta.com with your appointment details.
Staff member was unprofessional and made rude comments to customers.
Business reply on Google
We wholeheartedly apologize for this experience, as we strive to make all of our beloved guests feel welcome. The feedback on your recent visit is appreciated and will be used to improve our processes to create better visits in the future. Thank you.
Cashier deceptively signed customer up for a credit card instead of rewards.
Business reply on Google
This isn't what we want to hear, Marlene. Please send us an email at gethelp@ulta.com with more details so we can look into this.
Employee provided incorrect information regarding a discount promotion
Stylist failed to achieve requested hair color and provided poor service.
Business reply on Google
Hi, Nicole. Our priority is to help ensure we’re providing satisfactory experiences for our guests in our Salon. We are sorry you experience fell short of your expectations. We appreciate you taking the time to share your concerns as it provides us with an opportunity to improve. Thank you.
Cashier failed to redeem loyalty points and displayed rude behavior.
Staff member was rude regarding the use of nail polish testers.
The final price was significantly higher than the initial quote provided.