Ulta Beauty
🛒 Retail & Products · Barboursville
total experiences
replied on google
Most reported issues
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Experiences
Staff displayed rude behavior and handled merchandise carelessly.
Customer waited twenty minutes for assistance and item was out stock.
Business reply on Google
We are sad to hear that you had a negative experience, Meredith. We appreciate you bringing this to our attention as we are always wanting to create a better shopping experience for you. This feedback will be shared to ensure better visits in the future. Thank you
Staff refused to provide product recommendations over the phone
Business reply on Google
We're sorry to hear this, as we strive to show our guests how much we appreciate them all. We will continue to improve our processes and hope your next experience at Ulta Beauty will be a positive one!
front store staff are rude and unhelpful with customer questions
Business reply on Google
Hi there! We're sorry to hear you were disappointed by your recent visit to our store. If you have any additional feedback to share, please reach out to our Guest Services team at your earliest convenience either via Facebook Messenger, Instagram Messages, X Direct Messenger, or through the Guest Services Center on our website so that we can assist you!
Insufficient staff availability and poor customer service from management.
Business reply on Google
We're sorry to hear this, Kayla, as we strive to show our guests how much we appreciate them all. We will continue to improve our processes and hope your next experience at Ulta Beauty will be a positive one!
Poor eyebrow waxing and tinting service with uneven results
Business reply on Google
We always want our guests to leave our Salon loving the results of their service, so we're sorry to hear this about your visit. We truly value your feedback and invite you to reach out to our Guest Services team at your earliest convenience either via Facebook Messenger, Instagram Messages, X Direct Messenger, or through the Guest Services Center on our website.
The store manager was condescending and combative during the checkout process.
Business reply on Google
This isn't what we want to hear, Heather. If you have any specific complaints or more details to share about your experience, please reach out to our Guest Services team at your earliest convenience either via Facebook Messenger, Instagram Messages, Twitter Direct Messenger, phone at 1-866-983-8582, or email at gethelp@ulta.com.
Unable to reach staff by phone during business hours
Business reply on Google
Thank you for sharing your experience, Helen. The satisfaction of our guests is a top priority for us and we will continue to make improvements to our services based on your feedback.
Employee provided poor customer service during a pickup order.
Business reply on Google
We always strive to provide the best service possible to our guests, so we're sorry to hear this. If you have concerns about a specific location or visit, please reach out to our Guest Services team at your earliest convenience either via Facebook Messenger, Twitter Direct Messenger, phone at 1-866-983-8582, or email at gethelp@ulta.com.
Staff member was rude when asked about product availability.
Stylist ignored instructions and performed an unsatisfactory haircut and color service.
Business reply on Google
We want our guests leaving their salon appointments loving their results, so we're sorry to hear this about your recent salon appointment, Tori. We'd love to connect with you further about this, so please feel free to email us at gethelp@ulta.com when you get a moment, so we can look into this situation more for you. We look forward to hearing from you soon!
unhelpful staff led to an incorrect foundation shade purchase
Business reply on Google
Hi Kelly! We want all of our guests to have great experiences in our stores, so we appreciate you bringing your concerns to our attention. Please know your feedback does not go unheard. If you are unsatisfied with your purchases in any way, our return policy is 60 days after the purchase should you need to use that.
Cashier was rude and ignored the customer after the transaction.
facial service lacked proper equipment and privacy
Business reply on Google
Hi there, we are so sorry to hear about your recent experience. Please email us at gethelp@ulta.com providing this information so we can assist you further. Thank you.
Poor makeup application and long wait time for prom service.
customer left on hold for fifteen minutes without assistance
Staff ignored the customer throughout their visit to the store.
unprofessional staff and poor quality of makeup services