Ulta Beauty
🛒 Retail & Products · Bloomingdale
total experiences
replied on google
Most reported issues
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Experiences
Hair blowout did not match the requested voluminous style
Business reply on Google
We want you to love your hair, so we appreciate you bringing your concerns to our attention, Sophia. We understand how disappointing this might have been. We would like to hear more about this and ask that you reach out to our Guest Services team at your earliest convenience either via Facebook Messenger, Instagram Messages, X Direct Messenger, or through the Guest Services Center on our website with your appointment details. We will continue to make improvements to our services based on your feedback.
The stylist rushed the hair highlights resulting in an unsatisfactory outcome.
Unprofessional and unwelcoming staff behavior at the front register.
Business reply on Google
We always want our guests to feel comfortable and valued when they shop with us, so we're sorry to hear you feel this way about your visit. We’re always looking for ways to improve our service, so we appreciate your honest feedback and will pass it on to our team.
Staff members fail to greet or assist customers in the store.
Business reply on Google
Hi Dalia! We're very sorry to hear that our store team wasn't able to assist you. Please know it's always our goal to make sure all of our guests feel welcomed and appreciated in our store. We are grateful for you sharing this with us so we can improve for the future!
employees ignored customer waiting for an online order pickup
Business reply on Google
We always strive to provide the best service possible to our guests, so we're sorry to hear this. If you have concerns about a specific location or visit, please reach out to our Guest Services team at your earliest convenience either via Facebook Messenger, Instagram Messages, or X Direct Messenger.
Staff members were unprofessional and failed to assist with product availability.
Business reply on Google
We're sorry to hear this as we want all of our guests to leave our stores feeling valued and welcomed, and we're sorry to hear we missed the mark, Juliana, as we know how disappointing this might have been. We'll be forwarding on your comments to our store management team now as we're always looking for ways to improve. We hope your next shopping experience with us will be a more positive one!
Staff refused to honor a valid store coupon
Business reply on Google
We're very sorry to hear this, Mika. We would also feel disappointed in this situation too. The satisfaction of our guests is a top priority for us, and we will continue to make improvements to our services based on your feedback. Thank you
Inaccurate inventory information and unhelpful staff at the store location.
Business reply on Google
We're sorry to hear this, Amy. We would also feel disappointed in this situation too. The satisfaction of our guests is a top priority for us, and we will continue to make improvements to our services based on your feedback. Thank you
Cashier displayed rude behavior and processed the transaction incorrectly
Business reply on Google
We're truly sorry to hear this, Lili, as we strive to show our guests how much we appreciate them all. We can certainly understand how this would be frustrating. We will continue to improve our processes and hope your next experience at Ulta Beauty will be a positive one!
Customer experienced discrimination by staff and received no corporate resolution.
Business reply on Google
We're sorry to hear this, as we strive to show our guests how much we appreciate them all. We can see how upsetting this must be. We will continue to improve our processes and hope your next experience at Ulta Beauty will be a positive one!
staff ignored customer and judged them based on appearance
Business reply on Google
We're sorry to hear this as we want all of our guests to leave our stores feeling valued and welcomed, and we're sorry to hear we missed the mark. We'll be forwarding on your comments to our store management team now as we're always looking for ways to improve. We hope your next shopping experience with us will be a more positive one!
Staff member was rude and inattentive during the checkout process.
Business reply on Google
We are sad to hear that you had a negative experience at our store. We appreciate you bringing this to our attention as we are always wanting to create a better shopping experience for you. We have reached out to the managers at this store with your concerns and hope your next experience at Ulta Beauty will be a positive one!
Stylist performed incorrect hair coloring and used scalding water during wash
Business reply on Google
We're truly sorry to hear this about your Salon experience, Micky. We appreciate you sharing your feedback as we're always looking for opportunities to improve our service and we understand how upsetting this would be. If you have any further concerns about your service, please let us know by reaching out to our Guest Services team at your earliest convenience either via Facebook Messenger, Instagram Messages, X Direct Messenger, or through the Guest Services Center on our website.
Employee was rude and physically aggressive while assisting with shade matching.
Business reply on Google
We wholeheartedly apologize for this experience, Maria. We always want our guests to have great experiences in store with us, so we’re sorry to hear this about your recent visit. We have forwarded the details of your experience to the Manager of the Bloomingdale store. The satisfaction of our guests is a top priority for us and we will continue to make improvements to our services based on your feedback. Thank you.
Staff provided poor service, unsanitary product testing, and sold used items.
Business reply on Google
Hi Ary, we are sorry to hear about your experiences. We strive to provide quality service to all guests. Your concerns are being heard and if you would like to share more information, please email us at gethelp@ulta.com.
Employee discussed inappropriate personal topics with customers at the counter.
Employee was rude to customer regarding child touching store merchandise.
Business reply on Google
Thank you for sharing this with us, Heather. We're very sorry to hear this about your visit. Making sure all guests feel appreciated in our stores is our priority, so we'll make sure to use these details to improve our service for the future.
Staff were impatient and store was cluttered and disorganized.
Staff provided disrespectful service and failed to resolve a sales issue.
Store has poor inventory, unclean displays, and unhelpful staff.