Ulta Beauty
🛒 Retail & Products · Brooklyn
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
The business canceled a scheduled makeup appointment on the day of.
Business reply on Google
We always want our guests to be notified as soon as possible if their appointment time needs to be changed or canceled for any reason, so we’re truly sorry to hear this about your appointment, Angelique, as we know how disappointing this might have been. We will continue to make improvements to our services based on your feedback.
Stylist caused physical pain and ignored requests to be gentle.
Staff were unhelpful and rude when asked for assistance.
employees failed to acknowledge or assist the customer for twenty minutes
Business reply on Google
We're truly sorry to hear this, as we strive to show our guests how much we appreciate them all. We understand this would be disappointing. We will continue to improve our processes and hope your next experience at Ulta Beauty will be a positive one!
Manager yelled at and harassed customers without cause upon entry.
Business reply on Google
We're sorry to hear this, Nevaeh, as we strive to show our guests how much we appreciate them all. We understand this would be uncomfortable and we have forwarded the details of your experience to the appropriate leaders. The satisfaction of our guests is a top priority for us and we will continue to make improvements to our services based on your feedback.
staff provided poor assistance and handled change carelessly
Business reply on Google
Hi Crystal. We appreciate you bringing this to our attention, as we are always wanting to create a better shopping experience for you. This feedback will be shared to ensure better visits in the future. Thank you.
Same-day delivery order was cancelled without explanation after multiple delays.
Employee was rude to the customer during an appointment
Business reply on Google
We're sorry to hear that you were disappointed by your visit with us. We're always looking to improve our services, so we appreciate your honest feedback. Please reach out to our Guest Services team at your earliest convenience either via Facebook Messenger, Instagram Messages, X Direct Messenger, or through our website with more details so we can connect with you further about your concerns.
Staff and security were rude and condescending to the customer.
Business reply on Google
We understand how upsetting this must be. We wholeheartedly apologize for this experience, as we strive to ensure all of our beloved guests feel welcome. The feedback on your recent visit is appreciated and will be used to improve our processes to create better visits in the future. Thank you.
Stylists provided poor hair coloring and refused to take responsibility.
Business reply on Google
We're sorry to hear this about your Salon experience, Elo, and understand how upsetting this must be. We appreciate you sharing your feedback as we're always looking for opportunities to improve our service. If you have any further concerns about your service, please let us know by reaching out to our Guest Services team at your earliest convenience either via Facebook Messenger, Instagram Messages, X Direct Messenger, or through the Guest Services Center on our website.
Rude staff behavior and poor store cleanliness.
Business reply on Google
We're sorry to hear this, Michelle. We would also feel disappointed in this situation too. The satisfaction of our guests is a top priority for us, and we will continue to make improvements to our services based on your feedback. Thank you
Staff damaged gift card and manager refused to resolve the issue.
Business reply on Google
We wholeheartedly apologize for this experience, Manny, and we'd be disappointed too. The feedback on your recent visit is appreciated and will be used to improve our processes to create better visits in the future. Thank you.
excessive wait times and poor customer service at the store
Business reply on Google
Hi Lisa! We're sorry to hear this about your experience and we can understand how this would be frustrating. We always try our best to make sure our guests are serviced in an efficient way without compromising our mission to provide wow experiences to everyone. We appreciate you sharing your honest feedback with us as we're always looking for ways to improve. We hope we'll be able to delight you on your next visit!
Store failed to fulfill pickup order and cancelled it without cause.
Business reply on Google
Hi there! We're sorry to hear you were disappointed by your recent visit to our store. If you have any additional feedback to share, please reach out to our Guest Services team at your earliest convenience either via Facebook Messenger, Instagram Messages, X Direct Messenger, or through the Guest Services Center on our website so that we can assist you!
Cashier was rude, unhelpful, and mocked the customer during a return.
Business reply on Google
We're sorry to hear that you were disappointed by your visit with us, and we'd be disappointed as well. We're always looking to improve our services, so we appreciate your honest feedback, Jeanine. Please reach out to our Guest Services team at your earliest convenience either via Facebook Messenger, Instagram Messages, or Twitter Direct Messenger, with more details so we can connect with you further about your concerns.
Store associate was disrespectful and rude during a product return process.
Business reply on Google
We're sorry to hear that you were disappointed by your visit with us. We're always looking to improve our services, so we appreciate your honest feedback. Please reach out to our Guest Services team at your earliest convenience either via Facebook Messenger, Instagram Messages, X Direct Messenger, or through our website with more details so we can connect with you further about your concerns.
Staff refused price matching and caused excessive wait times for customer.
Business reply on Google
Hi there, we appreciate you for sharing your experience. We understand how disappointing this would be. The feedback on your recent visit is appreciated and will be used to improve our processes to create better visits in the future. Thank you.
Staff member was rude and yelled at a customer
Business reply on Google
Hi there, we appreciate you for bringing this to our attention. We share your concern and this feedback will be shared with the appropriate leaders. Thank you.
The store failed to open at the scheduled time.
Business reply on Google
We're sorry to hear this, Sean, as we strive to show our guests how much we appreciate them all. We will continue to improve our processes and hope your next experience at Ulta Beauty will be a positive one!