Ulta Beauty
🛒 Retail & Products · Grand Rapids
total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Employee repeatedly interrupts and stalks customers while they are shopping.
Stylist failed to properly cut and style fine hair.
Business reply on Google
We're sorry to hear this about your Salon experience, Maryanne. We appreciate you sharing your feedback as we're always looking for opportunities to improve our service. If you have any further concerns about your service, please let us know by reaching out to our Guest Services team at your earliest convenience either via Facebook Messenger, Instagram Messages, X Direct Messenger, or through the Guest Services Center on our website.
Employees ignored the customer to talk among themselves.
Business reply on Google
We understand how upsetting this must be. We're sorry to hear this, Josh, as we strive to show our guests how much we appreciate them all. We will continue to improve our processes and hope your next experience at Ulta Beauty will be a positive one!
Staff instructions caused damage to a gift card and provided no resolution.
Business reply on Google
We're sorry to hear that you were disappointed by your visit with us. We're always looking to improve our services, so we appreciate your honest feedback. Please reach out to our Guest Services team at your earliest convenience either via Facebook Messenger, Instagram Messages, X Direct Messenger, or through our website with more details so we can connect with you further about your concerns.
Salon staff were unprofessional and not attending to their duties.
Business reply on Google
We wholeheartedly apologize for this experience, Marleigh, as we strive to make all of our beloved guests feel welcome. The feedback on your recent visit is appreciated and will be used to improve our processes to create better visits in the future. Thank you!
Store layout lacks accessibility features for wheelchairs and strollers.
Staff provided incorrect product and failed to apologize for the error.
Business reply on Google
We are sad to hear that you had a negative experience at our Grand Rapids store, MaryClare, as we know how frustrating this might have been. We appreciate you bringing this to our attention as we are always wanting to create a better shopping experience for you. This feedback will be shared to ensure better visits in the future. Thank you.
Customer received expired products and experienced rude management.
Business reply on Google
Hi Nikita! We're very sorry to hear this about your recent visit to our Knapp's Crossing store, and we'd be disappointed too. We'd like to connect and discuss this further with you. Please reach out to our Guest Services team at your earliest convenience either via Facebook Messenger, Instagram Messages, or Twitter Direct Messenger.
Employee was rude and refused to open the door for pickup.
Business reply on Google
We are sad to hear that you had a negative pickup experience at our store, Alie, and we'd be disappointed as well. We appreciate you bringing this to our attention as we are always wanting to create a better shopping experience for you. We have reached out to the managers at this store with your concerns and hope your next experience at Ulta Beauty will be a positive one.
Staff were unavailable to assist customers due to internal conversations.
Business reply on Google
Hi Samantha! We're very sorry to hear that you've had trouble receiving assistance from our store team. Please know it's always our goal to make sure all of our guests feel welcomed and appreciated in our store, and we understand how frustrating this would be. We are grateful for you sharing this with us so we can improve for the future!
Staff refused to exchange a defective product and provided poor service.
Business reply on Google
Hi Lauren! This is not acceptable, and we understand how upsetting this would be. We always want our guests to feel valued and appreciated in our store and strive to provide the best service possible, so we sincerely apologize for this experience. Please reach out to our Guest Services team at your earliest convenience either via Facebook Messenger, Instagram Messages, Twitter Direct Messenger, phone at 1-866-983-8582, or email at gethelp@ulta.com with more details so we can connect with you further about your visit.
Staff failed to acknowledge or offer assistance to the customer.
Business reply on Google
Hi Kary! We're very sorry to hear that our store team wasn't able to assist you. Please know it's always our goal to make sure all of our guests feel welcomed and appreciated in our store. We are grateful for you sharing this with us so we can improve for the future!
Staff provided poor service and harassed a customer regarding rewards signups.
Business reply on Google
We are sad to hear that you had a negative experience at our Grand Rapids store. We appreciate you bringing this to our attention as we are always wanting to create a better shopping experience for you. This feedback will be shared to ensure better visits in the future. Thank you.
staff ignored the customer upon entry to the store
Business reply on Google
We always want our guests to have great experiences in store with us, so we’re sorry to hear this about your recent visit. We’ll use your feedback to improve our service in the future.
Store refused to honor advertised clearance pricing and additional discounts.
Business reply on Google
Hi Kristie! We always strive to provide the best service possible to our guests, so we're sorry to hear this. If you have concerns about a specific location or visit, please email us at gethelp@ulta.com with more details.
Long wait time due to insufficient staffing at the register.
Business reply on Google
Thank you for sharing your recent visit at our Grand Rapids location, Esther, and we're very sorry to hear this. We always try our best to make sure our guests are serviced in an efficient way without comprising our mission to provide wow experiences to everyone. We appreciate you sharing your honest feedback with us as we're always looking for ways to improve. If you'd like to connect with us further, please email us at gethelp@ulta.com.