Ulta Beauty
🛒 Retail & Products · Oro Valley
total experiences
replied on google
Most reported issues
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Experiences
Expired testers, disorganized store, and unprofessional staff behavior.
Business reply on Google
Thank you for sharing your experience, Bri. The satisfaction of our guests is a top priority for us and we will continue to make improvements to our services based on your feedback.
Staff canceled appointment last minute and increased service pricing significantly.
customer did not receive ordered item and was denied a refund
Cashier failed to greet or acknowledge the customer during checkout.
Business reply on Google
Hi, Kyle! We always want our guests to have a comfortable and relaxing experience when they shop with us, so we're sorry to hear this about your visit as we know how disappointing this might have been. We'll be forwarding on your comments to our store management team now as we're always looking for ways to improve. We hope your next shopping experience with us will be a more positive one!
Staff failed to provide adequate assistance to the customer.
Business reply on Google
We always strive to provide the best service possible to our guests, so we're sorry to hear this. If you have concerns about a specific location or visit, please reach out to our Guest Services team at your earliest convenience either via Facebook Messenger, Instagram Messages, or X Direct Messenger.
Staff refused to honor an online promotional offer for a gift.
Business reply on Google
Thank you for sharing your experience, as we understand your concern. The satisfaction of our guests is a top priority for us and we will continue to make improvements to our services based on your feedback.
Customer experienced discriminatory treatment and poor service from store staff.
Employees were socializing instead of assisting customers with their purchases.
Business reply on Google
We are sad to hear that you had a negative experience at our store. We appreciate you bringing this to our attention, as we are always wanting to create a better shopping experience for you. We have reached out to the managers at this store with your concerns and hope your next experience at Ulta Beauty will be a positive one!
Stylist provided incorrect hair color and poor customer service.
Customer left after waiting fifteen minutes without being greeted by staff.
Business reply on Google
Hi Sam! We’re very sorry to hear this about your recent salon appointment, as we know how disappointing this might have been. We always want our guests to be serviced for their appointments as quickly as possible while also providing excellent services for all of our guests.
Staff failed to greet or assist the customer for thirty minutes.
Business reply on Google
We are sad to hear that you had a negative experience at our Fort Worth store. We appreciate you bringing this to our attention as we are always wanting to create a better shopping experience for you. This feedback will be shared to ensure better visits in the future. Thank you.
Employees followed and stalked the customer and their family throughout the store.
Business reply on Google
We'd like to connect with you further on this. Please send us an email at guestservices@ulta.com or visit our Contact Us page on ulta.com to select your preferred contact channel. Please let our Guest Services team know that you are reaching out in follow-up to your Google review, and please share your screen name that was used in this review so they can best assist you. Thank you!
customer experienced racial profiling and harassment by store staff
Business reply on Google
No one should have the experience you described. We understand how upsetting this must be, and we strive to create a space where everyone feels welcomed. We know it starts with our leaders. Our leadership teams across corporate and our stores are committed to ensuring every associate is creating a welcoming environment for every guest.
Staff harassed and discriminated against a customer regarding their disability.
Business reply on Google
Hi Bee. We want all of our guests to have great experiences in our stores, so we appreciate you bringing your concerns to our attention. We have forwarded the details of your experience to the district manager of the Fort Worth store. The satisfaction of our guests is a top priority for us and we will continue to make improvements to our services based on your feedback. Thank you.
Staff performed poor haircut and manager refused to provide a refund
Business reply on Google
Hi Graciela! We're very sorry to hear this about your experience as we want all of our guests to leave our Salon loving the results of their service. If you haven't already connected with our Guest Services team to discuss this further, please reach out at your earliest convenience either via Facebook Messenger, Instagram Messages, or X Direct Messenger.
Staff followed customers throughout the store creating an uncomfortable environment.
Business reply on Google
Hi Johnny! We're sorry to hear this as we want all of our guests to leave our stores feeling valued and welcomed, and we can understand how this would feel uncomfortable. We'll be forwarding on your comments to the appropriate leaders as we're always looking for ways to improve. We hope your next shopping experience with us will be a more positive one!
Manager engaged in discriminatory profiling of customers while shopping.
Business reply on Google
This isn't what we want to hear, Sydney. We will always stand for equality, inclusivity, and acceptance, and strive to provide a welcoming environment to all our guests. We’d like to talk more with you about this. Please reach out to our Guest Services team at your earliest convenience either via Facebook Messenger, Instagram Messages, or X Direct Messenger.
Store refused to provide store credit for a return without receipt.
Business reply on Google
We can see how this could be upsetting for you and your daughter, Jennifer! Unfortunately, we would need a receipt for any returns/ exchanges. If you are unable to return the product with its receipt and we are unable to verify the original purchase price of the product, your refund will be in the form of an in-store credit equal to the lowest selling price at which the product was sold by Ulta Beauty during the 90-day period preceding the return. You can read more about our return policy by clicking here: https://www.ulta.com/guestservices/all#Returns. Hope this helps.
Staff member was rude and overcharged for a product exchange.
Business reply on Google
Thank you for sharing your experience. The satisfaction of our guests is a top priority for us and we will continue to make improvements to our services based on your feedback.
staff failed to provide assistance to the customer in the store
Business reply on Google
This isn't what we want to hear, Ashley, as we strive to provide WOW experiences to all of our guests regardless of which location they visit us at! Please reach out to our Guest Services team at your earliest convenience either via Facebook Messenger, Instagram Messages, Twitter Direct Messenger, phone at 1-866-983-8582, or email at gethelp@ulta.com with more details so we can connect with you further about your concerns.