Ulta Beauty
🛒 Retail & Products · San Antonio
total experiences
replied on google
Most reported issues
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Experiences
Staff allowed a customer to cut in line without addressing it.
missing items from purchase and unhelpful store staff
Poor hair service and aggressive management response caused customer distress.
Staff provided unhelpful service and displayed unprofessional behavior.
Business reply on Google
We want all of our guests to have great experiences in our stores, so we appreciate you bringing this to our attention, Bri. We share your concerns and we have forwarded the details of your experience to the appropriate leaders. The satisfaction of our guests is a top priority for us and we will continue to make improvements to our services based on your feedback. Thank you.
Staff member provided unhelpful and rude customer service.
Business reply on Google
Thank you for sharing your experience. The satisfaction of our guests is a top priority for us and we will continue to make improvements to our services based on your feedback.
Staff put items back and provided inconsistent service regarding hold policies.
Staff at the store were perceived as rude.
Business reply on Google
This isn't what we want to hear, Ashley, as we strive to provide WOW experiences to all of our guests regardless of which location they visit us at! Please reach out to our Guest Services team at your earliest convenience either via Facebook Messenger, Instagram Messages, X Direct Messenger, or through the Guest Services Center on our website with more details so we can connect with you further about your concerns.
Cashier refused valid coupon and provided incorrect rewards account information.
Business reply on Google
We're sorry to hear this, Corina, as we strive to show our guests how much we appreciate them all. We will continue to improve our processes and hope your next experience at Ulta Beauty will be a positive one!
Store staff were rude and unhelpful to the customer.
Business reply on Google
Hi Julio! We're very sorry to hear that our store team wasn't able to assist your daughter. Please know it's always our goal to make sure all of our guests feel welcomed and appreciated in our store. We are grateful for you sharing this with us so we can improve for the future!
staff members were rude and dismissive toward the customer
Business reply on Google
We wholeheartedly apologize for this experience, as we strive to ensure all of our beloved guests feel welcome. The feedback on your recent visit is appreciated and will be used to improve our processes to create better visits in the future. Thank you.
Staff member provided poor service and ineffective product recommendations.
Business reply on Google
Hi Krystal. We are sad to hear that you had a negative experience at our San Antonio store. We appreciate you bringing this to our attention as we are always wanting to create a better shopping experience for you. This feedback will be shared to ensure better visits in the future. Thank you.
The cashier provided unfriendly customer service during the visit.
Business reply on Google
We're sorry to hear this, Gema, as we strive to show our guests how much we appreciate them all. We understand this would be disappointing. We will continue to improve our processes and hope your next experience at Ulta Beauty will be a positive one!
Loyalty points were deducted incorrectly during a partial redemption transaction.
Business reply on Google
Hi there, Nayeli! We're sorry for any confusion this may have caused as we know how important this is. 850 points is the equivalent to $33 in rewards and 950 points is the equivalent to $36 in rewards. You can find more information with regard to this here: https://www.ulta.com/rewards/all. We hope this helps!
Employee was rude and refused to check inventory at other locations.
Business reply on Google
We're sorry to hear this. We understand your disappointment. The satisfaction of our guests is a top priority for us, and we will continue to make improvements to our services based on your feedback. Thank you
Stylist refused service and management failed to coordinate wedding appointments
Business reply on Google
We'd like to connect with you further on this. Please send us an email at guestservices@ulta.com or visit our Contact Us page on ulta.com to select your preferred contact channel. Please let our Guest Services team know that you are reaching out in follow up to your Google review and please share your screen name that was used in this review so they can best assist you. Thank you!
Customer received used product and experienced poor staff service
Business reply on Google
Hi Daisy! We always strive to provide the best service possible to our guests, so we're sorry to hear this. We would be frustrated too in this situation and your feedback will be shared with the appropriate leaders. Please reach out to our Guest Services team at your earliest convenience either via Facebook Messenger, Instagram Messages, or X Direct Messenger, regarding your experience if you have any additional concerns.
staff failed to provide assistance after multiple requests
Business reply on Google
We're sorry to hear about your experience, as we strive for all our guests to leave feeling welcomed. We understand your disappointment, as we would feel the same. The satisfaction of our guests is a top priority for us, and we will continue to make improvements to our services based on your feedback. Thank you.
Staff refused to assist customer in locating an in-stock item.
Business reply on Google
Hi Alejandra! We're very sorry to hear that our store team wasn't able to assist you. Please know it's always our goal to make sure all of our guests feel welcomed and appreciated in our stores, and we strive to provide WOW experiences to all of our guests regardless of which location they visit us at. We will continue to improve our processes and hope your next experience at Ulta Beauty will be a positive one!
The store is unorganized, dirty, and lacks product inventory.
Long wait times for hair appointment and poor customer service.