Ulta Beauty
🛒 Retail & Products · San Diego
total experiences
replied on google
Most reported issues
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Experiences
Store associates were unhelpful and provided poor customer service.
Staff member was rude and dismissive when asked to repeat information.
The store frequently lacks stock of popular items.
Store was messy and staff failed to provide customer assistance
Business reply on Google
Hi Michelle! We're very sorry to hear that our store team wasn't able to assist you as we know how disappointing this might have been. Please know it's always our goal to make sure all of our guests feel welcomed and appreciated in our store. We'll be forwarding on your comments to our store management team now as we're always looking for ways to improve.
Customer experienced poor service and discriminatory treatment by store staff.
Business reply on Google
We are sad to hear that you had a negative experience, Tavon. We appreciate you bringing this to our attention as we are always wanting to create a better shopping experience for you. This feedback will be shared to ensure better visits in the future. Thank you.
Cashier allegedly racially profiled a customer during the checkout process.
Staff were unprofessional and dismissive regarding a broken product.
Stylist failed to perform service and staff behaved unprofessionally toward customer.
Business reply on Google
We're sorry to hear this about your Salon experience, Dezi, and understand how upsetting this must be. We appreciate you sharing your feedback as we're always looking for opportunities to improve our service. If you have any further concerns about your service, please let us know by reaching out to our Guest Services team at your earliest convenience either via Facebook Messenger, Instagram Messages, X Direct Messenger, or through the Guest Services Center on our website.
Stylist failed to follow haircut request and exhibited unprofessional, rude behavior.
Business reply on Google
We want you to love your hair, so we appreciate you bringing your concerns to our attention. We would like to hear more about this and ask that you reach out to our Guest Services team at your earliest convenience either via Facebook Messenger, Instagram Messages, X Direct Messenger, or through the Guest Services Center on our website with your appointment details. We will continue to make improvements to our services based on your feedback.
Makeup stations lack necessary supplies and staff are inattentive
Business reply on Google
We're sorry to hear this, Julie. We would also feel disappointed in this situation too. The satisfaction of our guests is a top priority for us, and we will continue to make improvements to our services based on your feedback. Thank you
Staff were inattentive and failed to provide assistance to the customer.
Business reply on Google
Thank you for sharing your experience, Wilma. The satisfaction of our guests is a top priority for us and we will continue to make improvements to our services based on your feedback.
Staff were unhelpful and appeared bothered by customer requests.
Business reply on Google
Hi Alexa! We're very sorry to hear that our store team wasn't able to assist you. Please know it's always our goal to make sure all of our guests feel welcomed and appreciated in our store. We are grateful for you sharing this with us so we can improve for the future!
unhelpful staff and long wait times for customer assistance
Business reply on Google
Hi Lisa! We're very sorry to hear that our store team wasn't able to assist you. Please know it's always our goal to make sure all of our guests feel welcomed and appreciated in our store. We are grateful for you sharing this with us so we can improve for the future!
Staff refused service despite customer arriving within the fifteen minute grace period.
Business reply on Google
Hi there! We're very sorry to hear this about your experience as we want all of our guests to leave our Salon loving the results of their service. If you haven't already connected with our Guest Services team to discuss this further, please reach out at your earliest convenience either via Facebook Messenger, Instagram Messages, or Twitter Direct Messenger.
Staff member displayed rude behavior after customer declined to provide phone number.
Business reply on Google
Hi Shellane! We're sad to hear this as we want all of our guests to leave our stores feeling valued and welcomed, and we're sorry to hear we missed the mark. We understand how upsetting this would be. We'll be forwarding on your comments to our store management team now as we're always looking for ways to improve. We truly value your feedback and invite you to reach out to our Guest Services team at your earliest convenience either via Facebook Messenger, Instagram Messages, Twitter Direct Messenger, phone at 1-866-983-8582, or email at gethelp@ulta.com with more details so we can connect with you further about your concerns.
Staff and security followed customers around the store making them uncomfortable.
Business reply on Google
This is not acceptable and everyone should feel welcome in our stores. Our Guest Services team would like to talk with you further about your experience. Please reach out at your earliest convenience either via Facebook Messenger, Instagram Messages, Twitter Direct Messenger, phone at 1-866-983-8582, or email at gethelp@ulta.com.
unable to find staff for assistance in the store
Business reply on Google
Hi Michele! We're very sorry to hear that our store team wasn't able to assist you. Please know it's always our goal to make sure all of our guests feel welcomed and appreciated in our store. We are grateful for you sharing this with us so we can improve for the future!
Store policy restricts refund method for gift returns
Business reply on Google
We are sad to hear that you had a negative experience at our San Diego, CA store. We appreciate you bringing this to our attention as we are always wanting to create a better shopping experience for you. You can read more about our return policy at { https://bit.ly/36M5hBY} which give information about returning products with only a gift receipt.
Staff members are rude and provide poor customer service.
Business reply on Google
We want all of our guests to have great experiences in our stores, so we appreciate you bringing your concerns to our attention. We have forwarded the details of your experience to the manager of the Bellevue store. The satisfaction of our guests is a top priority for us and we will continue to make improvements to our services based on your feedback. Thank you.