Ulta Beauty
🛒 Retail & Products · Staten Island
total experiences
replied on google
Most reported issues
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Experiences
Inaccessible product testers and unhelpful, inattentive staff members.
Business reply on Google
This isn't what we want to hear, G, as we strive to provide WOW experiences to all of our guests regardless of which location they visit us at! We'll be forwarding on your comments to our store management team now as we're always looking for ways to improve. We hope your next shopping experience with us will be a more positive one!
Staff followed the customer and made them feel uncomfortable while shopping.
Business reply on Google
We always want our guests to have an enjoyable and relaxing time when they shop with us, so we're sorry to hear this about your visit, Reem. We understand this would be uncomfortable. This feedback will be shared to ensure better visits in the future. Thank you.
Staff exhibited discriminatory behavior and unprofessional conduct toward customers.
Business reply on Google
We're sorry to hear this as we strive to create a space where every guest feels welcomed. We can certainly understand how this would be disappointing and we'll be forwarding on your comments to our store management team now as we're always looking for ways to improve. We hope your next shopping experience with us will be a more positive one!
staff ignored customer and manager was dismissive during a phone call
Business reply on Google
We're sorry to hear this, Frank. We understand your disappointment. The satisfaction of our guests is a top priority for us, and we will continue to make improvements to our services based on your feedback. Thank you
staff ignored customer requests for assistance at the store
Business reply on Google
We always strive to provide the best service possible to our guests, so we're sorry to hear this. If you have concerns about a specific location or visit, please reach out to our Guest Services team at your earliest convenience either via Facebook Messenger, Instagram Messages, or Twitter Direct Messenger.
Staff were unhelpful and lacked product knowledge.
Business reply on Google
We wholeheartedly apologize for this experience, Mira, as we strive to make all of our beloved guests feel welcome. The feedback on your recent visit is appreciated and will be used to improve our processes to create better visits in the future. Thank you.
Staff were unhelpful and rude to the customer
Business reply on Google
We're truly sorry to hear this, Jennifer, as we always want our guests to feel welcomed and valued each and every time they shop with us. We appreciate you bringing this to our attention and we'll make sure it gets shared with the appropriate teams, as we're always looking to improve and create better shopping experiences for you. If you ever experience anything like this again, please don't hesitate to contact our Guest Services team by calling 1-866-983-8582, emailing gethelp@ulta.com, or messaging us on Facebook, Instagram, or Twitter.
The store consistently lacks inventory for desired products.
Business reply on Google
Hi Melissa! We are sorry to hear you weren’t able to find all of the products you wanted. Some of our items just fly off the shelves. If there is something in particular that you are looking for, let one of our beauty advisors know so that they can either help you find an alternative, or they can order it online for you.
Manager was rude and condescending to customer during a transaction.
Business reply on Google
We always want our guests to feel comfortable and valued when they shop with us, so we're sorry to hear you feel this way about your visit. We’re always looking for ways to improve our service, so we appreciate your honest feedback and will pass it on to our team.
Staff members failed to provide assistance to the customer.
Business reply on Google
We truly apologize for this experience, Maritza, as we strive to make all of our beloved guests feel welcome. The feedback on your recent visit is appreciated and will be used to improve our processes to create better visits in the future. Thank you.
Manager was observed verbally mistreating an employee in the store.
Business reply on Google
Thank you for providing us with this information. We would like to discuss this further. Please email gethelp@ulta.com.
Staff member publicly disclosed customer membership information at the register.
Business reply on Google
Hi Kerri, we are sorry to hear about your recent experience. Please email us at gethelp@ulta.com providing this information so we can assist you further.Thank you.
Unprofessional staff behavior and attempted overcharging during a hair appointment.
Makeup artist failed to complete basic application steps during appointment