Ulta Beauty
🛒 Retail & Products · Williston
total experiences
replied on google
Most reported issues
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Experiences
Customer felt profiled and accused of dishonesty by store staff.
Business reply on Google
We're sorry to hear that you were disappointed by your visit with us. We're always looking to improve our services, so we appreciate your honest feedback. Please reach out to our Guest Services team at your earliest convenience either via Facebook Messenger, Instagram Messages, X Direct Messenger, or through our website with more details so we can connect with you further about your concerns.
The store has unsanitary testers and dirty restroom facilities.
Manager was heard yelling at employees in the back room
Business reply on Google
Hi Lauren, thank you for bringing this to our attention. We share your concerns and we have forwarded the details of your experience to the appropriate leaders. If you have any additional details to share, please reach out to our Guest Services team at your earliest convenience either via Facebook Messenger, Instagram Messages, X Direct Messenger, or through the Guest Services Center on our website.
Staff member followed customer and interfered with video recording.
Business reply on Google
Hi there! We're sorry to hear you were disappointed by your recent visit to our store. If you have any additional feedback to share, please reach out to our Guest Services team at your earliest convenience either via Facebook Messenger, Instagram Messages, X Direct Messenger, or through the Guest Services Center on our website so that we can assist you!
Staff spoke negatively about a customer to other employees.
Business reply on Google
This is not acceptable and everyone should feel welcome in our stores, Diane. We wholeheartedly apologize for this experience as we know how disappointing this must have been. Our Guest Services team would like to talk with you further about your experience. Please reach out to our team at your earliest convenience either via Facebook Messenger, Instagram Messages, or X Direct Messenger.
Staff were rude and provided incorrect information regarding gift card usage.
Business reply on Google
We are sad to hear that you had a negative experience at our store, and understand how upsetting this must be. We appreciate you bringing this to our attention as we are always wanting to create a better shopping experience for you. We have reached out to the managers at this store with your concerns and hope your next experience at Ulta Beauty will be a positive one!
Staff exhibited unprofessional behavior and discriminatory comments toward customers.
Business reply on Google
We always strive to provide the best service possible to our guests, so we're sorry to hear this. If you have concerns about a specific location or visit, please reach out to our Guest Services team at your earliest convenience either via Facebook Messenger, Instagram Messages, or X Direct Messenger.
Staff provided poor eyebrow service and exhibited unprofessional, harassing behavior.
Business reply on Google
Hi, Rhonda. We always want our guests to leave our Salon loving the results of their service, so we're sorry to hear this about your daughter's visit. We truly value your feedback and invite you to reach out to our Guest Services team at your earliest convenience either via Facebook Messenger, Instagram Messages, X Direct Messenger, or through the Guest Services Center on our website.
Staff pressured customer for personal information during the checkout process.
Business reply on Google
So sorry you had this experience! While our rewards accounts make it easier to shop and complete returns, you’re not required to provide this information to purchase with us, and it's definitely not our intention to make our guests feel uncomfortable by asking for it. We'd be happy to pass your feedback along so we can improve this process at checkout going forward.
Staff failed to acknowledge or assist the customer in the store.
Business reply on Google
We're sorry to hear this as we want all of our guests to leave our stores feeling valued and welcomed, and we're sorry to hear we missed the mark. We'll be forwarding on your comments to our store management team now as we're always looking for ways to improve. We hope your next shopping experience with us will be a more positive one!
Poor eyebrow service and unprofessional staff behavior during refund request.
Business reply on Google
We're truly sorry to hear this, Trinity, as we always want our guests to feel comfortable and welcomed when they visit us. We appreciate your honest feedback, and invite you to contact us via Facebook Messenger, Instagram Messages, Twitter Direct Messenger, phone at 1-866-983-8582, or email at gethelp@ulta.com if you have additional comments or concerns.
Employees were rude and mocked customers in the store.
Business reply on Google
Thank you for sharing your visit at our Williston location, Brittney. We're very sorry to hear this, as we always want our guests to know how much we value and appreciate them all. We'll pass this experience on to our store team, as we're always looking for ways to improve and create better shopping experiences for you. If you have additional comments or concerns, please feel free to email us at gethelp@ulta.com.
staff unable to assist with product shade matching
Business reply on Google
We always strive to provide the best service possible to our guests, so we're sorry to hear this. If you have concerns about a specific location or visit, please email us at gethelp@ulta.com with more details.
Store manager was rude and unprofessional to a customer
Business reply on Google
Thank you for sharing your experience, Andy. We always want our guests to feel welcomed and valued each time they shop with us, so we're sorry to hear this about your visit. We appreciate you bringing this to our attention, as we're always looking to create a better shopping experience for you. If you'd like to connect with us further about this, please email us at gethelp@ulta.com.
Staff failed to greet customers and neglected restocking duties.
The salon provided an uneven haircut that required self-correction.