United

Pilot gave misleading updates about flight delay due to maintenance issues

Airline staff were exceptionally rude and nasty to customer.

Consistently late and unreliable service

Kiosk broken, no staff to organize, counter staff late

Airline scales rigged to overcharge for luggage

Airline is always late, slow, and difficult to work with.

Denied boarding despite arriving early due to long lines.

Dismissive and unprofessional check-in agent at the airport

Long wait to check bags due to non-functioning kiosks and slow agent.

Airline damaged bag and charged for carry-on, then refused to help.

Airline overbooked flight, causing long delay for customer.

Airline caused missed connection, lost bag, and poor flight experience

Airline crew stole money from wallet; company unresponsive.

Flight repeatedly delayed and cancelled; luggage lost; poor customer service.

Airline staff charged for carry-on bag and delayed boarding pass.

Rude check-in staff at Charlotte Airport

Airline caused a two-hour wait on the plane

Airline destroyed luggage and refused reimbursement; staff were rude

Flight delayed causing missed connection and lost vacation day.

Airline did not serve drinks and delayed deplaning