Valvoline Instant Oil Change
🚗 Auto & Repair · Albuquerque
total experiences
replied on google
Most reported issues
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Experiences
Incorrect oil filter installation requiring repair at another shop
Staff refused service before the posted closing time.
The business lacked conventional oil and offered only expensive alternatives.
staff refusing to provide service to customers
Staff lacked product knowledge and conventional oil was unavailable.
The business lacked the necessary oil filter for the vehicle.
Technicians failed to perform standard vehicle maintenance and safety checks.
Technicians left oil spills and failed to secure engine components properly.
Business reply on Google
Thank you for reaching out, Joe. I’m certainly sorry to hear about your overall recent experiences, and I understand the disappointment. Our team would like the chance to review this to see what we can do to help and also share this feedback with management for review. Email our Social Team your VIN# to CCsocial@valvoline.com. Please be sure to put case number #SM870051 in the subject box, so there is no delay in response. -Lynn *VIOC Social Media Team
AC service failed to hold charge after improper technician handling
Business reply on Google
Hi Lloyd, thank you for sharing feedback, and I’m sorry to hear about the issues you encountered while getting your AC serviced. I was able to locate your claim with our Customer Care team and received an update from management that a refund has been submitted. If you have any additional concerns, please feel free to contact our team at 800-327-8242 or live chat at https://www.vioc.com/contact-us. -Lynn *VIOC Social Media Team
Technicians incorrectly adjusted tire pressure causing a warning light.
Business reply on Google
We're so sorry to hear this was your experience, thank you for bringing this to our attention, Mike. This is certainly not what we want for our guests! We have forwarded your information to Upper Management for review for continued training and improvement purposes.
Business was unattended during operating hours causing customer delay
Business reply on Google
Hi Karly. Thank you for reaching out to share your experience with us. We hate to hear you were not greeted when you arrived. I can understand how frustrating that must have been and apologize for any inconvenience. I have shared your feedback with our upper management team to review and address. If you have any questions or other concerns, our Customer Care team can be reached at 800-327-8242 or via live chat at VIOC.com. We hope to see you back down the road! - KG VIOC Social Media Team
location lacks necessary parts and sufficient staffing for service
Business reply on Google
We apologize for any frustration this may have caused and would like to address this experience. Please email your vehicles VIN to us at CCSocial@valvoline.com and reference case #SM689750 in the subject line.
Employee exhibited rude behavior and unprofessional conduct toward customers and staff.
Business reply on Google
Thank you for reaching out about this. We hate to hear of the negative experience, and apologize for the inconvenience. We would like to address your feedback, and request that you email your VIN to CCSocial@Valvoline.com with #SM676877 in the subject line. It is our hope that we can better serve you down the road!
Oil change service was potentially not performed correctly
Business reply on Google
Hello, Michael. Thank you for taking a moment to reach out to us. We hate to hear that there is an issue after visiting with us. At this time, have you contacted the store directly for assistance? If not, please email your VIN and best contact number to CCSocial@Valvoline.com with #SM673130 in the subject line.
long wait time and inability to perform requested oil change
Business reply on Google
We're sorry to hear that your visit with this location was disappointing. We will share your feedback with our upper management to address and further educate the team. Please reach out to our Customer Care team at 800-327-8242 if you have additional questions or concerns.
Technician failed to properly reattach the vehicle skid plate.
Business reply on Google
We're sorry to hear about this, would you please email your vehicles VIN to us at CCSocial@valvoline.com and reference case #SM528232 in the subject line. We would like to address your concerns further!
Staff provided incorrect information regarding emissions testing availability.
Business reply on Google
Tamera, we are disappointed to see this. Calls are answered by a call center. I will share your comments with the appropriate department. I apologize for any inconvenience.
Technicians failed to diagnose engine issues and disabled the warning light.
Business reply on Google
Zach, we're disappointed to see this! Was the light on when you came in to see us or after your service? We would be more than happy to bring this to the attention of management to address further. Please email us at CCSocial@valvoline.com with your VIN or invoice number and phone number. Reference case #SM395524 in the subject line. We would like the opportunity to preserve your trust in Valvoline.
Vehicle developed oil leak and air conditioning failure after service.
Business reply on Google
Hello, Thank you for taking the time to share your experience with us. We do pride ourselves on delivering a fast, friendly and efficient service and apologize if we did not meet your expectations. We would be more than happy to review and address the behavior and service encountered. For more help, please contact our Customer Care team with your service information and a direct contact number. We can be reached via email at customercare@valvoline.com or by phone at 1-800-327-8242. Sincerely, Valvoline Customer Care
Staff member entered derogatory information regarding a customer's gender identity.
Business reply on Google
Hi Kaitlyn. We are sorry to hear your friend received less than professional customer service from our Tramway Blvd team. As part of our mission, we strive to ensure every service is quick, easy, and our staff is trusted. We want to make sure our customers are treated in a polite and courteous manner, while delivering the best service possible to every customer, every time. We would be interested in speaking to you further so we may address the behavior further. If you would be willing to discuss this further, our Valvoline Customer Care team will be happy to help. We may be reached via email at customercare@valvoline.com or at 800-327-8242.