Valvoline Instant Oil Change
🚗 Auto & Repair · Bismarck
total experiences
replied on google
Most reported issues
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Experiences
The business location is inaccessible for vehicles without four-wheel drive.
Technicians recommended unnecessary and misleading vehicle repairs.
Business reply on Google
Hi Tanya, thank you for sharing your feedback. I'm sorry to hear about your frustrations; we never want our guests to feel pressured. At Valvoline Instant Oil Change, we provide additional services based on the vehicle manufacturer and/or the condition of the vehicle, and these recommendations should always feel optional. We would appreciate the opportunity to discuss this further in hopes of making it right and to share your feedback with our management team for improvements. If you'd like to share more, please email your VIN and the store location HF0002 to CCsocial@valvoline.com. -Lynn VIOC Social Media Team
Equipment failure caused incomplete service and required a second visit.
Business reply on Google
Hi Scott. I’m sorry to hear about your overall recent experience. We’d like to get this in front of our management team to review, ensuring this is properly addressed. Contact our Customer Care team at 800-327-8242 or live chat at VIOC.com, and one of our agents will be happy to help. -Lynn VIOC Social Media Team
Technicians failed to secure the vehicle's undercarriage plate after oil change.
Check engine light appeared immediately following an oil change service.
Business reply on Google
Hi there. We’re sorry to hear about any concerns regarding your recent visit, and we’d like to help. At your earliest convenience, contact our Customer Care team at 800-327-8242 or live chat at VIOC.com. One of our agents will be happy to get this escalated to our management team for review. -VIOC Social Media Team
Technicians broke an engine component and overcharged for the service.
Business reply on Google
Thanks for sharing! We're certainly sorry for any miscommunication during your visit regarding your reminder sticker, and we’d like to help clear this up. Valvoline's position is to remind our customers to return within 3k miles or 3 months, whichever comes first. Our stickers automatically default to 3k/3 months. As long as you get the oil recommended by your manufacturer, you can follow the guidelines for the mileage the manufacturer recommends returning at. We hate to hear about any issues our techs encountered with the filter clips, and we'd like to get a claim started for you. Email your VIN# and a good phone number for you to CCsocial@valvoline.com. Please be sure to put #SM109810 in the subject box only, and once your email is received, one of our Customer Care agents will follow up with you within 48 hours to start the claim process.
Staff provided inaccurate information regarding transmission fluid service intervals.
Business reply on Google
Hi Olivia. We apologize if you felt any pressure for additional services during your visit with us to our store. We expect our maintenance checks and recommendations to be performed and presented to the customer to inform them of the vehicle condition and allow them the option of a service their vehicle may benefit from. We never want you to feel like you have to purchase an added service/product, but our recommendations are given based on manufacturer recommendations based on mileage and/or the condition of your vehicle. If you would like to further discuss your visit, our Customer Care team would be happy to help at 800-327-8242, or via Live Chat at VIOC.com. - KG VIOC Social Media Team
Improper oil change caused engine damage and financial loss
Business reply on Google
Thank you for reaching out about your experience. I am sorry to hear about the oil leak you experienced. Unfortunately, I couldn't locate an investigation with us using your name and the info provided here. We would be happy to discuss your experience in more detail and start an investigation with our management team. Email your VIN and a good contact number to reach you, to CCsocial@valvoline.com and reference #SM84513 in the subject line. Our Customer Care team will reach out within 48 hours to gather additional information and provide next steps to get a claim started on your behalf. -KG VIOC Social Media Team
improperly fastened oil plug caused engine oil leak and repair costs
Business reply on Google
Hi, Kendyl. My name is Jamie, I work with Valvoline's Social Media team. I'm so sorry to hear about your experience. An investigation is needed to further address these concerns. We do not have any record of an investigation associated with the name and information provided. Please contact our Customer Care team at 800-327-8242 to start the process and/or receive further guidance.
Excessive wait time for oil change service
Business reply on Google
Thanks for reaching out, Chad. We strive to keep our wait times as low as possible, however wait times can change minute by minute due to us being first-come, first-serve and the fact we do more than just oil changes. We apologize your wait was longer than expected.
improper oil change and air filter installation caused vehicle engine damage
Business reply on Google
I am sorry to hear about this, but we would be happy to start a claim on your behalf if you have not done so already. To start the claim, please send your vehicle’s VIN to us at CCSocial@valvoline.com and reference case #SM502006 in the subject line. If you have started a claim and have questions, please call our Customer Care team at 800-327-8242.