Valvoline Instant Oil Change
🚗 Auto & Repair · Boise
total experiences
replied on google
Most reported issues
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Experiences
Technician falsely reported transmission fluid status on inspection report.
Business reply on Google
Hi, Cristi. I’m sorry to hear we let you down. We appreciate your feedback and would like to share your concerns with our management team to help us improve future guest experiences. If you’d like to share further, email your VIN# and a good phone number for you to be reached at to CCsocial@valvoline.com. -Harly Valvoline Social Media Team
Final price exceeded the advertised price and coupon discount
The battery was installed incorrectly causing vehicle vibration.
Business reply on Google
Hi, Rachel. I’m sorry to hear we let you down. We'd like the chance to hear more about your experience to ensure your concerns are addressed. If you'd like to share further, email your VIN and the store location G-090090 to CCsocial@valvoline.com. -Lynn VIOC Social Media Team
Technicians used improper oil extraction method without customer consent.
Business reply on Google
Thank you for your honest review. Our evac system is a safe, clean, and efficient way to drain oil, reducing time, wear & tear on the drain plug, spills, and leaks. It automatically stops when the oil pan is empty. Manual draining is also available upon request, provided it can be done safely.
Technicians damaged the oil pan threads and refused to provide compensation
Inconsistent pricing, failure to apply discount, and improper oil fill level.
Improper oil plug installation caused significant damage to the oil pan.
Business reply on Google
Thank you for reaching out to us. We’re sorry to hear about your frustration. If you have additional information or questions about this investigation and the decision that was made by our team please don’t hesitate to reach out to our Customer Care team at 800-327-8242 and we’ll be happy to review it with you.
Unauthorized vehicle repairs performed by staff without customer notification.
Business reply on Google
Our records show that you had a claim with us that was addressed and resolved with our management team. We are sorry to hear you were disappointed in the outcome. If you have any questions or new information regarding your claim, please reach out to our Customer Care team at 800-327-8242, for assistance.
Technicians failed to perform oil change and transmission fluid replacement correctly.
Business reply on Google
Thanks for sharing this feedback with us Ryan, we apologize for the frustration you experienced after your visit to our service center. If you have continued questions or concerns our team will be happy to address those. Please email us with your VIN to CCSocial@Valvoline.com and reference case #SM608234 in the subject line.
Technician damaged the vehicle drain pan and refused to provide refund.
Business reply on Google
Ryan, we are disappointed to hear about this and would be happy to start a claim on your behalf if you have not done so already. To start the claim, please send your vehicle’s VIN to us at CustomerCare@valvoline.com and reference case #SM567592 in the subject line. If you have started a claim and have questions, please call our Customer Care team at 800-327-8242.
Vehicle fender damaged and stained with oil during service
Business reply on Google
Kurt, we're disappointed to see this. We will share your comments with management for coaching.
Long wait time and failure to communicate broken equipment
Air conditioning stopped working immediately following an oil change service.
Business reply on Google
Cara, I apologize for the trouble you're having with the air conditioning. I am escalating your comments to management to address with you further. They can view the video from your service and give you a call. Please allow 24 business hours for a call.
staff were rude and refused to honor a valid coupon
Staff member was rude and prioritized other customers over us.
Improperly tightened oil filter caused significant oil leak and engine risk
Business reply on Google
Hello Loren, thank you for notifying us of your most recent service experience. I'm sorry to hear of your oil leak concerns. We would like the opportunity to make this right. Please contact our Customer Care Department to speak with a representative at 1-800-327-8242.
Technicians failed to replace oil gasket and radiator cap correctly.
The business recommended unnecessary services to increase profit.