Valvoline Instant Oil Change
🚗 Auto & Repair · Clive
total experiences
replied on google
Most reported issues
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Experiences
Incompetent staff failed to perform basic maintenance and damaged vehicle components.
Business reply on Google
Hi Stacey, I'm truly sorry to hear about your recent experience at our Iowa store. Your feedback is important, and we want to address these concerns. Please reach out to us at ccsocial@valvoline.com with your VIN so we can investigate this further and work towards making things right. Thank you for sharing your thoughts.
Improper oil change caused engine failure and financial loss
Business reply on Google
Thank you for reaching out, Jennie. We understand being frustrated when a member of your family or a friend has issues during service, and we thank you for taking the time to share this feedback. We would like to speak with your boyfriend, and we encourage him to reach out to our Customer Care team at 800-327-8242, so we can start a proper investigation.
Staff failed to perform requested fluid and tire checks.
Excessive wait time and improper vehicle maintenance caused work tardiness.
Business reply on Google
Hi there. I’m sorry to hear we let you down. We appreciate your feedback and would like to share your concerns with our management team to help us improve future guest experiences. If you’d like to share further, email your VIN# and the store location GR0002 to CCsocial@valvoline.com. -Lynn VIOC Social Media Team
Customer denied service due to perceived ethnicity and out-of-state plates.
Business reply on Google
Hi, Twalla. I’m sorry to hear about your overall recent experience, and I understand your disappointment. We’d like to get this in front of our management team to review, ensuring this is properly addressed. Contact our Customer Care team at 800-327-8242 or live chat at VIOC.com, and one of our agents will be happy to help. -Lynn VIOC Social Media Team
Staff charged extra fees and provided incorrect mileage interval information.
Technician overfilled engine oil causing mechanical damage to the truck
Staff used high-pressure sales tactics for unnecessary vehicle maintenance services.
Vehicle became inoperable following an oil change service at the shop.
Business reply on Google
Thanks for sharing, Stephen. We’re certainly sorry to hear about this, and we understand the frustration. We were able to locate an open investigation that our management team is actively working to address. We’ll also be forwarding this feedback to our management team. In the meantime, if you have any questions or need to be connected with management again, please reach out to our Customer Care team at 800-327-8242.
Mechanic overtightened the oil filter causing a long removal process.
Business reply on Google
Thanks for reaching out, Ethan. We’re certainly sorry to hear about this! We strive to provide an easy, quick, and trusted service – we hate to hear we let you down. We’d like to look into this and see what we can do to help. Please email us your VIN# and any pertinent details to CCsocial@valvoline.com and put case number #SM753903 in the subject box.
Staff member was rude and failed to perform requested vehicle services.
Business reply on Google
It’s important to us that we not only give you the service you need but a service you can depend on, and trust! Please, feel free to reach out to our Customer Care team at CCSocial@Valvoline.com, include your VIN and reference case #SM750107 in the subject field!
Staff member was rude and short-tempered during oil change service.
Business reply on Google
We're so sorry to hear this was your experience, thank you for bringing this to our attention. This is certainly not what we want for our guests! We have forwarded your information to Upper Management for review for continued training and improvement purposes.
Improper oil change caused engine damage and denied liability claim.
Business reply on Google
Our records show that there was an investigation into your service with us that was closed based on the decision of our management team. We are sorry to hear you were disappointed in the outcome. If you have any questions or new information regarding the investigation, please reach out to our Customer Care team at 800-327-8242.
Improper oil change caused leaks and missing engine fasteners
staff lacked technical knowledge and failed to perform requested vehicle maintenance
Business reply on Google
We're sorry to hear about your experience, and want to thank you for sharing your feedback, Kasey. This is not the experience we want for our guests! We've forwarded your information over to Upper Management for training and improvement purposes.
Improper oil change caused engine damage and lack of corporate support.
Business reply on Google
Thank you for reaching out to us. We’re sorry to hear about your frustration. If you have additional information or questions about this please don’t hesitate to reach out to our Customer Care team at 800-327-8242 and we’ll be happy to review them with you.
Staff refused service after a long wait without prior notification.
Business reply on Google
We hate to hear this, Matthew. We would like the opportunity to look into your visit and concerns. Please email us at CCSocial@valvoline.com with your vehicle's VIN and reference #SM682129 in the subject line, so we can help.
Skid plate fell off after improper reattachment during oil change.
Business reply on Google
We are sorry to hear this, Chris. Please email us at CCSocial@valvoline.com with your VIN and reference case #SM507802 in the subject line. We would like to address your concerns further!
Customer overcharged for oil change service through deceptive pricing practices.
Business reply on Google
Sabrina, we apologize for the confusion. The manufacturer recomended oil for your SRX is the Full Synthetic at $94.99 before discounts. Not sure where the $80.00 oil chage came from because the next on our pricing is the MaxLife (synthetic blend) for $69.99. Your vehicle requires six quarts of oil. Our oil changes include up to five quarts, that accounts for the extra oil charge. We hope this information helps.
Vehicle rendered inoperable during oil change and staff exhibited dismissive behavior
Business reply on Google
Hello Heather, Thank you for taking the time to share your important feedback with us. We apologize for your experience regarding your recent oil change. We can understand that the challenges you faced during your visit would be very upsetting and we would be more than happy to investigate this further. We value your business and wish to preserve your trust in Valvoline. Please contact our Customer Care team with your service information and a direct contact number. We can be reached via email at customercare@valvoline.com or by phone at 1-800-327-8242. Sincerely, Valvoline Customer Care