Valvoline Instant Oil Change
🚗 Auto & Repair · Great Falls
total experiences
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Most reported issues
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Experiences
The cost of oil change services has doubled significantly.
Improperly secured oil cap and poor service quality at Valvoline.
Oil leak caused by improper service and unfulfilled fluid top-off.
staff refused to accept a valid coupon for services
Business reply on Google
Oh no, Leah! Thank you for taking a moment to reach out to us here. Your time and satisfaction are paramount to us, so we are certainly sorry to hear this feedback. Our team would like to discuss your experience and see how we can make this right! Please send your VIN and a copy of the coupon to CCSocial@Valvoline.com with #SM804854 in the subject line. We look forward to better serving you down the road!
Technicians overtightened the oil filter and drain plug during service.
Business reply on Google
We're so sorry to hear this was your experience, thank you for bringing this to our attention. This is certainly not what we want for our guests! We have forwarded your information to Upper Management for review for continued training and improvement purposes.
Staff refused to service vehicle with trailer despite prior phone confirmation.
Business reply on Google
Hi Warner, thanks for reaching out! Unfortunately we're unable to service vehicles with trailers attached to them. This is because the trailer could fall into the pit, causing damage to your property and causing injury to our team. We have to play it safe for these reasons.
Technicians ignored specific instructions regarding the oil change procedure.
Business reply on Google
We are sorry to hear this was your experience. We would be happy to further review and address your visit. Please email us at CCSocial@valvoline.com with your vehicle's VIN and reference Case #SM640211 in the subject line. We would be happy to help!
Severe vehicle damage and prolonged service delays caused by technician negligence.
Incorrect coolant caused engine failure and business is unresponsive.
Business reply on Google
DeAnne, we are disappointed to hear about this and would be happy to start a claim on your behalf if you have not done so already. To start the claim, please send your vehicle’s VIN to us at CustomerCare@valvoline.com and reference case #SM576264 in the subject line. If you have started a claim and have questions, please call our Customer Care team at 800-327-8242.
Technician damaged vehicle engine component during oil change service.
Business reply on Google
We apologize the decision was not what you had hoped for. Our Customer Care Claims team is available to answer any questions you may have. We can be reached at 800-327-8242 and would be happy to help!
The business failed to answer the phone for three days.
Business reply on Google
We're sorry to hear about this, would you please email your questions along with your vehicles VIN to us at CCSocial@valvoline.com and reference case #SM538358 in the subject line. We would like to address your concerns further!
Staff provided inaccurate wait times and lacked necessary oil for service.
Business reply on Google
We're sorry to hear about this, would you please email your vehicles VIN to us at CCSocial@valvoline.com and reference case #SM532018 in the subject line. We would like to address your concerns further!
The actual wait time exceeded the estimated wait time.
Business reply on Google
We are so disappointed that your wait was longer than expected. Our goal is to service vehicles, once in the bay, in about 15 minutes, and we are actively working on minimizing wait times. We appreciate your patience and thank you for sharing your feedback.
Technicians failed to perform requested vehicle maintenance checks.
Business reply on Google
We are sorry to hear this Brandon, this is part of our multi point inspection! Please email us at customercare@valvoline.com with her service information and reference case #M149766. We'd like to learn more about er experience and preserve your trust in Valvoline.
Vehicle tires became unbalanced following an oil change service.
Business reply on Google
Hello Finley, Thank you for sharing your review. We are sorry to hear about the issue with your tires since your last visit with us. We would be more than happy to speak with you further about this and have a member of management review and address this. Please contact Valvoline Customer Care at 800-327-8242 or customercare@valvoline.com to speak with a representative.