Valvoline Instant Oil Change
🚗 Auto & Repair · Little Rock
total experiences
replied on google
Most reported issues
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Experiences
New staff members were not as friendly as previous employees.
Business reply on Google
Thank you for your feedback, Yolanda. We would never intentionally inconvenience our guests and apologize for any frustrations this may have caused. We will forward your information to upper management.
The customer was overcharged for extra oil.
Business reply on Google
Thank you for reaching out. We truly appreciate you and your business. We apologize for not providing you with a 5-star experience. Please keep in mind that we always offer discounts on our website at www.vioc.com or through our app, which can be found in the Apple App Store or Google Play!
Staff could not drive a manual transmission vehicle over the pit.
Excessive wait time for oil change and tire rotation services
Business reply on Google
Thank you for reaching out, Leslie. We aim to keep our wait times as low as possible; however, they can fluctuate minute by minute due to our first-come, first-served policy and the variety of services we provide beyond oil changes. We apologize that your wait was longer than anticipated.
technicians failed to clean oil residue from under the engine
The business uses aggressive upselling tactics that increase customer wait times.