Valvoline Instant Oil Change
🚗 Auto & Repair · Millsboro
total experiences
replied on google
Most reported issues
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Experiences
Technician provided an incorrect diagnosis regarding a transmission leak
Business reply on Google
Hi Jaylin, I'm sorry to hear about your experience. We aim to provide accurate assessments, and it seems we missed the mark this time. Please reach out to us at ccsocial@valvoline.com and share your VIN so we can look into this further. Thank you for bringing this to our attention.
Incorrect tire pressure after service and poor customer support communication
Customer was overcharged for an unrequested filter replacement.
Business reply on Google
Hi there. We’re sorry to hear about any issue you experienced regarding your recent visit, and we’d like to help. Email your VIN, and a good phone number for you to be reached at to CCsocial@valvoline.com, and we’ll be happy to get you routed to our Customer Care team for further assistance.
Technician failed to complete oil change tasks and fluid checks.
Excessive wait times for oil change service
Business reply on Google
Hey, Tom! Thanks for taking a moment to share this with us. We're certainly sorry to hear of your experience, and apologize for the inconvenience. It is our goal to offer our service on a first come, first-served basis. We also provide additional preventative maintenance services when requested by our guests, and this can extend wait times. Most oil changes only take 15 minutes once inside the bay! We're certainly sorry to hear of your experience, and would like to see how we can help. Please tell us more about your experience by sending your VIN and the details to CCSocial@Valvoline.com with #SM810930 in the subject line. You may also reach the Customer Care team directly via live chat at VIOC.com or by phone at 800-327-8242.
improper oil changes and attempted upselling of unnecessary services
Excessive wait time for a short oil change service.
Business reply on Google
We appreciate you reaching out to us with your concerns regarding the drain plug on your vehicle. Please email us your service information to customercare@valvoline.com and reference case #C124619, We'd like the opportunity to address this with our management team.
Excessive wait time and poor lane management during oil change service.
business failed to communicate battery availability after three weeks of waiting
Business reply on Google
Hi Mario. We apologize for any inconvenience out of stock products may have caused you. We appreciate your feedback and would like to speak to your further about your experience. Email us at CCSocial@valvoline.com with your vehicle's VIN and reference #SM148291 in the subject line, so we can help! - KG VIOC Social Media Team
staff displayed unprofessional and judgmental behavior toward customers
Technician damaged vehicle cooling system during oil change causing engine failure
Business reply on Google
Hi, Brandon. Thanks for reaching out, I'm so sorry to hear about your experience. My name is Jamie, I work for the Social Media team here at Valvoline. Please email us at CCSocial@Valvoline.com, include your VIN, and reference this case number in the subject field #SM869044. We would be happy to discuss this further!
Staff attempted to upsell unnecessary services using deceptive evidence.
Business reply on Google
Thanks for reaching out, Stan. I’m certainly sorry to hear about your most recent experience regarding the interaction with our staff! We strive to provide an easy, quick, and trusted service – I hate to hear we let you down. I’d like to look into this and see what I can do to help. Email your VIN# and any pertinent details to CCsocial@valvoline.com and put case number #SM806918 in the subject box. -Lynn *VIOC Social Media
customer experienced unfair wait times and poor service prioritization
Business reply on Google
Thank you for informing us of this. It is our goal to offer our service on a first come, first served basis. We also provide additional preventative maintenance services when requested by our guests, and this can extend service times. We greatly apologize for the inconvenience it caused you this visit. It is our hope that we can better serve you down the road.
Technician was unfriendly and charged for an unprovided oil filter.
Business reply on Google
Hello, Martin. Thanks for reaching out. We hate to hear of the negative experience, and apologize for your frustration. Our teams would be happy to address this. If you've not already, please contact our Customer Care team via live chat at vioc.com or by phone at 800-327-8242. Alternatively, please send your VIN to CCSocial@Valvoline.com with #SM703227 in the subject line.
Excessive wait time and staff failure to follow vehicle instructions.
Business reply on Google
We would like to address your concerns further Brett, can you please email your invoice to us at CCSocial@valvoline.com and reference case #SM363885 in the subject line?
Excessive wait time for an oil change service
Business reply on Google
We appreciate you taking time to reach out to us Ralph, this is not the experience we want our guests. Can you please email your invoice to us at CCSocial@valvoline.com and reference case #SM358123 in the subject line. We would like to address this with our management team.
Technician failed to secure sensor causing engine failure and repair costs.
Business reply on Google
We apologize for the delay in communication Jarrod! Please email us at CCSocial@valvoline.com with your service information and reference case #M160740. We'd like the opportunity to start a formal claim on your behalf and follow up with Management!
Excessive pricing and dishonest business practices reported.
Business reply on Google
Thank you for sharing Walter, we apologize for your wife and daughter's experience. Please email us at customercare@valvoline.com with your service information and reference case #M112893. We'd like the opportunity to address your experience with Management and make it up to you.
The business lacked the necessary oil filter for a common vehicle.
Business reply on Google
We apologize our team did not have the Camry's oil filter in stock and for the long wait. Please email us at customercare@valvoline.com with your service information and reference Case #M88741. We would like to make it up to you!