Valvoline Instant Oil Change
🚗 Auto & Repair · Sioux Falls
total experiences
replied on google
Most reported issues
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Experiences
The employee directing traffic was rude to the customer.
Technician provided misleading advice and failed to reset the maintenance light.
Business reply on Google
Hi Laurel - I appreciate you bringing this to our attention and understand your concerns. Based on the information provided, I located a survey submitted to our Customer Care team. Our team attempted to reach you but was unable to get in contact and left a voicemail. When convenient, please contact our Customer Care team at 800-327-8242, and one of our agents will be happy to help. -Lynn VIOC Social Media Team
excessive wait time due to unproductive staff
Business reply on Google
Hi, Timothy. I’m sorry your wait time was longer than expected, resulting in you leaving without service, and we hate to hear we missed the mark. Thank you for taking the time to bring this to our attention, so we can share this with our management team to review for improvements. -Lynn VIOC Social Media Team
Technician falsely claimed a new air filter needed replacement.
Technicians failed to secure splash guard causing vehicle damage
Business reply on Google
Thanks for taking the time to contact us, Kurtis. I am sorry to hear about any issues you experienced, and I certainly understand the frustration. I was unable to locate an investigation using the info provided here, and we would be happy to help review your service. Reach out to our Customer Care team at 800-327-8242, and we’ll get an investigation started. -Lynn VIOC Social Media Team
inefficient vehicle guidance and long wait times at service bay
Business reply on Google
Oh no, David. We're sorry to hear about your overall recent experience, and we understand the disappointment. We understand our centers can get busy from time to time, and it's a bummer you left without service. We're always looking for ways to better our guest's experience, and we'll be sharing your feedback with our management team to ensure this is reviewed for teaching/training purposes. If you have any questions, please feel free to contact our Customer Care team at 800-327-8242 or live chat at VIOC.com, and one of our agents will be happy to help.
Customer experienced long wait times and poor queue management.
Business reply on Google
Thanks for sharing, Marcia! We strive to keep our wait times as low as possible, however, wait times can change minute by minute due to us performing more than just oil changes. It's very disappointing to hear our team didn't follow our "first come - first serve" policy, and we apologize that this didn't happen. We'll certainly be sharing this feedback with our management team to review for improvements.
Risk of engine damage due to poor service quality
customers who arrived later were served before the reviewer
Business reply on Google
Oh no, Jazmin! I’m certainly sorry to hear our team didn't follow our first come first serve policy, and I understand the disappointment! I’d like to review this to see what I can do to help and share this with our management team for improvements. If you'd like to share further, email your VIN# and the day you stopped by to CCsocial@valvoline.com and put case number #SM797908 in the subject box. -Lynn *VIOC Social Media
Excessive wait time with no progress in the service bays.
Business reply on Google
Thanks for sharing, Pierce! We apologize for any frustration this caused, and we hate to hear we let you down. Our wait times can change minute to minute because we offer different services that sometimes take a little longer. We'd be happy to review this service, please email us your VIN# to CCsocial@valvoline.com and put case number #SM734739 in the subject box.
Staff falsely claimed a new oil plug was required for service.
Business reply on Google
We hate to hear about the negative experience, and apologize for the inconvenience. We are happy to offer support based on this feedback, and request that you email your VIN to CCSocial@Valvoline.com with #SM680621 in the subject line. Thank you for taking a moment to reach out to us.
Vehicle malfunctioned immediately following an oil change due to loose screws.
Business reply on Google
Hi Brian. We are disappointed to hear about this and would be happy to start an investigation on your behalf to further look into your visit, if you have not done so already. To start the investigation, please send your vehicle’s VIN to us at CCsocial@valvoline.com and reference #SM677296 in the subject line. We look forward to hearing from you!
excessive wait time and lack of staff to perform oil changes
Business reply on Google
Hi Laura, we're sorry to hear your visit didn't go as planned. We strive to keep our wait times as low as possible, however wait times can change minute by minute due to us being first-come, first-serve and the fact we do more than just oil changes. We apologize your wait was longer than expected. Typically, you can expect to wait around 15 minutes per car ahead of you on arrival.
excessive wait time and inefficient service management
Business reply on Google
We understand that waiting for an extended period of time can be frustrating, and we sincerely apologize for any inconvenience caused during your recent visit. Please share your VIN with us at CCSocial@valvoline.com and include case #SM645318 in the subject line. We would be more than happy to investigate your experience and ensure that we improve our service.
Technician used aggressive upselling tactics for unrequested services.
Business reply on Google
Hi Lina. We offer additional services based on manufacturer mileage recommendations and/or the condition of your vehicle. These are always optional. but I am sorry to hear it did not feel that way. We would be happy to further review your visit and service. Just email us at customercare@valvoline.com with your vehicle's VIN and reference case #SM619977 in the subject line, for further assistance.
Long wait times and failure to perform requested vehicle services.
Business reply on Google
Hi Samantha, we're sorry to hear your visit didn't go as planned. We would be happy to look into this for you, please email us at CCSocial@Valvoline.com, include your VIN and reference case #SM585933 in the subject line. We will keep an eye out for your response, thank you!
Oil spilled on engine components caused electrical issues after oil change.
Business reply on Google
We appreciate that you shared your experience with us Shae. We strive to keep our wait times as low as possible, however wait times can change minute by minute due to us being first-come, first-serve. I do apologize your wait was longer than expected. Typically you can expect to wait around 15 minutes per car ahead of you on arrival. If you have additional questions or concerns about your experience our Customer Care team is available to you at 800-327-8242.
Long wait times, inconsistent service, and unexpected price increases.
Business reply on Google
We're sorry to hear about your experience Holly. Could you please email us your service information to CCSocial@valvoline.com and reference case #C342792 in the subject line. We would be happy to look into this further.
Customer waited forty minutes without service and left the location.
Business reply on Google
Hi Ryan. I apologize that you had an extended wait time at your visit and for any inconvenience, this may have caused you. We expect our staff to communicate correct wait times and to update our customers immediately if there are any unexpected changes. We would be happy to address your concerns further. Please email us at customercare@valvoline.com with your invoice or VIN number and reference Case #K132336, we would be happy to help!
Excessive wait time for a standard oil change service.
Business reply on Google
Hello Tyler, We apologize for the long service time and the inconvenience this visit has caused. We want to make sure our services are being performed in an efficient and timely manner and that we communicate to all guests any service-related delays. Thank you for bringing your concerns to our attention. We will forward your feedback to the management of this location so situations like this do not occur again. Please contact our Customer Care team via email at customercare@valvoline.com or by phone at 1-800-327-8242 if you would like to discuss this further. Sincerely, Valvoline Customer Care