Valvoline Instant Oil Change
🚗 Auto & Repair · Wichita
total experiences
replied on google
Most reported issues
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Experiences
Technicians lacked confidence and competence performing a standard oil change.
Customer charged for incomplete service and unauthorized cabin filter replacement.
Business reply on Google
Thank you for sharing. We’re sorry to hear about any issue you experienced regarding your recent visit, and we’d like to help. Email your VIN, the store location 050130, and a good phone number for you to be reached at to CCsocial@valvoline.com, and we’ll be happy to get you routed to our Customer Care team for further assistance.
improperly attached skid plate caused vehicle noise after oil change
Business reply on Google
Hi Chuck. I’m sorry to hear we let you down. We'd like the chance to hear more about your experience to better address your concerns. If you'd like to share further, email your VIN and the store location 050130 to CCsocial@valvoline.com. -Lynn VIOC Social Media Team
Vehicle developed engine issues immediately following an oil change service.
Business reply on Google
Hi, Ethan. I’m sorry to hear about any issue you experienced regarding your recent visit, and we’d like to help. At your earliest convenience, contact our Customer Care team at 800-327-8242 or live chat at VIOC.com. One of our agents will be happy to get this escalated to our management team for review. -Lynn VIOC Social Media Team
Automated phone system failed to provide requested information
Business reply on Google
Thank you for your feedback, Lars. We would never intentionally inconvenience our guests and apologize for any frustrations this may have caused. We will forward your information to upper management and hope you will choose us again in the future. You're welcome to reach out to our Customer Care team at 800-327-8242.
Incomplete service, overcharging, and oil spill caused by technician error.
Business refused service but marked voucher as redeemed without providing refund.
Employee exhibited unprofessional behavior and inappropriate conduct toward a customer.
Staff provided dishonest information and exhibited rude behavior during oil change.
Employee failed to apply promised discount on air filter purchase.
Technician damaged oil pan and management refused to cover repair costs.
Technician damaged air filter housing causing engine contamination.
Technician left oil spills throughout the engine bay and vehicle underside.
improper fuel filter installation caused a vehicle fire hazard
Business reply on Google
Thanks for taking the time to contact us, John. I am sorry to hear about your overall recent experience, and I certainly understand the frustration. I was unable to locate an investigation using your name and the info provided here. We would be happy to help review your service. Email us at CCSocial@valvoline.com with your vehicle's VIN#. Please be sure to put case number #SM916737 in the subject box, so there is no delay in response. -Lynn *VIOC Social Media Team
Incorrect service interval sticker provided after synthetic oil change
Business reply on Google
Thanks for reaching out with your concern, Moe! We apologize for the miscommunication about our recommendation sticker. For optimal integrity and longevity of your engine, we recommend changing your oil every 3 months or 3,000 miles. Our oil meets and exceeds manufacture specification, which means our guests are welcome to reference their owner's manual as well. If you have any additional questions or concerns, please do not hesitate to contact the Customer Care team at https://www.vioc.com/contact-us.
improperly secured oil drain plug caused a significant vehicle leak