Verizon
📡 Internet & Cable · Cincinnati
total experiences
replied on google
Most reported issues
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Experiences
Employee opened the security seal on a new iPhone device
Business reply on Google
Jason, we’re sorry to hear about your experience and understand your concern. We do want to assure both you and anyone reading this that we do not sell used or refurbished devices as new. All new devices sold through our stores are brand-new inventory. We appreciate you bringing this to our attention and would like the opportunity to speak with you further about the situation. Please reach out to us directly at Eric.Montalvo@rxpwireless.com so we can review everything in detail with you.
Long wait times and inefficient upgrade process at the store.
Business reply on Google
Hi Bill, we’re sorry to hear about your experience. We’d appreciate the opportunity to discuss this further and see how we can help. Please reach out to us at Eric.Montalvo@rxpwireless.com so we can connect with you directly.
Trade-in phones were not processed, resulting in incorrect monthly billing charges.
Business reply on Google
Hi Ashley, we're truly sorry to hear about the challenges you've faced. Please email us at Eric.Montalvo@rxpwireless.com so we can review your situation in detail and work toward a fair resolution. Thank you for bringing this to our attention.
monthly charges exceed the promised amount due to missing discounts
Business reply on Google
Jerry, thank you for taking the time to leave us a review. We strive to do our best and customer service is very important to us. We would like to talk to you as soon as possible about your experience at our location. Please email us at Eric.Montalvo@rxpwireless.com at your earliest convenience!
Store staff provided false pricing and added unauthorized charges to account
Business reply on Google
Bob, thank you for taking the time to leave us a review. We strive to do our best and customer service is very important to us. We would like to talk to you as soon as possible about your experience at our location. Please email us at eric.montalvo@rxpwireless.com at your earliest convenience!
Store staff canceled order despite prior confirmation to hold the item.
Business reply on Google
Colin, thank you for taking the time to leave us a review. We strive to do our best and customer service is very important to us. We would like to talk to you as soon as possible about your experience at our location. Please email us at Eric.Montalvo@rxpwireless.com at your earliest convenience!
Long wait time and failure to resolve phone connectivity issues
Business reply on Google
Hi Jennifer! Thank you for bringing this to our attention. We're sorry to hear about your experience and would like to resolve any issues you had. Please reach out to us Eric.Montalvo@rxpwireless.com so we can discuss further and make things right.
Customer waited twenty minutes without being acknowledged by staff.
Business reply on Google
Hi Kaviyeh. Thank you for your review. We sincerely apologize for the negative experience you had at our location. We strive to provide excellent customer service and it is clear we fell short in your case. Your feedback is incredibly valuable to us, and we take it very seriously. Could you please send an email to eric.montalvo@rxpwireless.com with more details about your visit? Thank you for bringing this to our attention.
Unprofessional staff behavior and unresolved billing disputes affecting credit score.
Business reply on Google
We're truly sorry to hear about your experience, and we want to address your concerns promptly. However, after reviewing our records, we couldn't find your information in our database for our location at 2552 Cunningham Rd, Evendale. We're committed to providing professional service and ensuring a positive experience for all our customers. Please reach out to us at Eric.montalvo@rxpwireless.com so we can assist you further and investigate this matter. Thank you for bringing this to our attention.
Store is closed during posted business hours
Business reply on Google
Hi Justin. We are sorry you feel this way. I would be glad to address any concerns you may email us at support@rxpwireless.com.
Customer received a used SIM card linked to another account
Business reply on Google
Hi Ron. Thank you for taking the time to leave us a review. We strive to do our best and customer service is very important to us. We would like to talk to you as soon as possible about your experience at our location. Please email us at support@rxpwireless.com at your earliest convenience!
Employee provided false information regarding monthly billing and promotional pricing.
Business reply on Google
Beth, thank you for taking the time to leave us a review. We strive to do our best and customer service is very important to us. If you would like to speak with us further about your experience, please reach out to us at eric.montalvo@rxpwireless.com. We look forward to hearing from you.
Unauthorized account usage and fraudulent charges by store staff
Staff added unauthorized insurance charges to the customer's monthly bill.
Business reply on Google
Kate, thank you for bringing this to our attention. We would like to speak with you about your visit with this location. I would like to assure you this will be addressed as we hold all our employees to a high standard. Feel free to reach out to us at support@rxpwireless.com. We look forward to hearing from you.
Employee accessed customer account to post a fake positive review
Business reply on Google
Thank you for taking the time to leave us a review. We’re so glad to hear that you are happy with the services we provided! We hope you will revisit soon, to see what new deals we have in store. As always, we greatly appreciate your business.
Authorized store charged unnecessary fees for phone setup and SIM activation.
The business added unexpected charges for phone setup and device costs.
Business reply on Google
We are sorry you had an unpleasant experience with one of our location. It is are goal to provide the best customer service to all our guests. We would like to help resolve any issues you may have had with this location. If you would like please reach out to us at support@rxpwireless.com explaining the visit and we will do our best to win you back as a customer and get any concerns you may have resolved. Sincerely RXP Wireless
Staff added unauthorized upgrade fee to customer bill
Staff provided incorrect information and failed to assist with phone purchase.
Business reply on Google
We certainly do not want our customers feeling the way you do after leaving one of our stores, Ryan. To better understand your experience in store and how we can make it right, please send an email to our Customer Care Team at support@rxpwireless.com. We value your opinion and feedback as we strive to provide our customers a more positive experience in the future. Thank you for your feedback.