Verizon
📡 Internet & Cable · Houston
total experiences
replied on google
Most reported issues
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Experiences
Incorrect billing charges required five months of dispute resolution.
Business reply on Google
Hello, Thank you for taking the time to share your experience with us. I'm truly sorry to hear about the difficulties you faced with your billing and the frustration it caused. This is not the experience we want for our customers, and I understand how disappointing it must have been. We strive to provide clear and honest communication, and it's concerning to hear that this was not your experience. Your feedback is invaluable, and I will ensure it is shared with the team to help improve our services. If there's anything further we can do to address your concerns, please feel free to reach out. We appreciate your patience and hope to have the opportunity to serve you better in the future.
The store has limited product selection and restricted service capabilities.
Business reply on Google
Hello, Thank you for taking the time to share your feedback with us. We're glad to hear that you found our staff friendly, as we strive to provide excellent customer service. We understand your concerns about the selection and limitations due to our status as a non-authorized Verizon dealer. We are continuously working to improve our offerings and services. Your input is valuable to us, and we hope to better meet your expectations in the future. If there's anything specific you need assistance with, please feel free to reach out.
Staff refused to reset the customer's eSIM
Business reply on Google
Hello, Thank you for taking the time to share your feedback with us. I'm sorry to hear about your recent experience at our store and the inconvenience it caused you. We strive to provide excellent service, and it's clear we missed the mark in this instance. I would like to understand more about what happened so we can address the issue and ensure it doesn't happen again. Please feel free to reach out to us directly at your convenience. Your satisfaction is important to us, and we appreciate the opportunity to make things right. Thank you for bringing this to our attention.
Staff refused to assist with an online order and provided poor service.
Customer reports unexpected high monthly billing charges after store transaction.
Unreliable network connectivity and poor customer service experience.
Authorized retailer failed to offer expected contract renewal pricing
Business reply on Google
Hi Nicholas, I'm sorry to hear about your experience at our store. Being an Authorized Retailer has no bearing on contracts. Please reach out to us at stores@yourwirelessinc.com so we can get to the bottom of this. Thanks and stay safe!