Verizon

Business reply on Google

Hello Thank you for taking the time to share your feedback with us. I'm sorry to hear about your experience with the waiting time and how you felt you were treated during your visit. We strive to provide efficient and fair service to all our customers, and it's clear we fell short in your case. Your feedback is invaluable, and we will use it to improve our service. If you have any further details or suggestions you'd like to share, please feel free to reach out. We hope to have the opportunity to serve you better in the future. Thank you again for your feedback.

Business reply on Google

안녕하세요 먼저, 저희 Verizon 매장에서의 경험이 실망스러우셨다는 점에 대해 진심으로 사과드립니다. 고객님께서 겪으신 불편함과 혼란에 대해 매우 유감스럽게 생각합니다. 고객님께서 지적하신 부분은 저희에게도 매우 중요한 사안이며, 고객님의 피드백을 통해 저희 서비스의 개선이 필요하다는 점을 인지하게 되었습니다. 특히, 고객님께서 필요하지 않은 서비스를 권유받으신 점과 그로 인해 발생한 불편함은 저희가 반드시 해결해야 할 문제입니다. 또한, 한국에서 돌아오신 후 요금제 변경 과정에서의 어려움과 애프터서비스의 부족함에 대해서도 깊이 사과드립니다. 고객님께서 말씀하신 모든 사항은 관련 부서에 전달하여 재발 방지를 위해 노력하겠습니다.

Business reply on Google

Hello, Thank you for taking the time to share your experience with us. I'm sorry to hear about the inconvenience you faced during your visit, especially on such an important day as Mother's Day. We strive to provide accurate information regarding our store hours and ensure our team is ready to assist customers until closing time. Your feedback is valuable, and we will address this issue with the team to prevent it from happening in the future. If there's anything else we can do to assist you, please feel free to reach out. We appreciate your feedback and hope to serve you better in the future.

Business reply on Google

Hello, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience and frustration you and your mom encountered during your visit. It is concerning to hear about the state of the store and the issues with appointment scheduling and communication. We strive to provide a clean and welcoming environment for all our customers, and it is clear we fell short in this instance. Your feedback is invaluable, and we are committed to addressing these concerns with our team to ensure improvements are made. Regarding the appointment scheduling confusion, we understand how important it is for appointments to be honored and communicated accurately. We will review our processes to prevent such occurrences in the future. We appreciate your patience and understanding, and we hope to have the opportunity to serve you better in the future. Thank you again for bringing this to our attention.