Verizon
📡 Internet & Cable · New York
total experiences
replied on google
Most reported issues
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Experiences
Unauthorized account changes and fraudulent charges by third-party store staff.
Business reply on Google
Hello, Thank you for taking the time to share your experience with us. We sincerely apologize for the issues you encountered and any confusion caused by the store's representation. Your feedback is incredibly important, and we take these matters very seriously. We are committed to ensuring that all our customers receive the highest standard of service and transparency. It is concerning to hear about the unauthorized charges and changes to your account. We appreciate you bringing this to our attention and for filing the necessary complaints with the relevant authorities. Please know that we are investigating this matter further to prevent such incidents from happening in the future. We value your trust and are dedicated to resolving this issue. If you have any further questions or need assistance, please feel free to reach out to our customer service team directly. Thank you for your patience and understanding.
Staff provided incorrect information and dishonest sales tactics.
Business reply on Google
Hello, Thank you for taking the time to share your feedback with us. I'm truly sorry to hear about your experience at our store and the issues you encountered with our representatives. Providing accurate information and excellent service is our top priority, and it's clear we fell short in your case. We take your concerns seriously and are committed to addressing them. Your feedback will be shared with the store management to ensure that necessary improvements are made. If there's anything we can do to assist you further or if you would like to discuss this matter in more detail, please feel free to reach out. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Customer alleges discriminatory treatment and removal from the store by staff.
Business reply on Google
Hello, Thank you for taking the time to share your experience with us. We sincerely apologize for the distressing situation you encountered at our store. Your feedback is incredibly important, and we are committed to addressing the issues you've raised. We are taking your concerns very seriously and will be conducting a thorough investigation into the incident. Our aim is to ensure that all customers receive the respectful and efficient service they deserve, regardless of any circumstances. We are committed to making improvements and will take appropriate actions based on our findings. Please know that we value your loyalty and are dedicated to restoring your trust in our services. We would appreciate the opportunity to discuss this matter further with you and work towards a resolution. If you are willing, please contact our customer service team at your earliest convenience. Thank you again for bringing this to our attention. We are committed to making things right.
repeated billing errors causing unauthorized service disconnection and late night…
Business reply on Google
Hello, Thank you for taking the time to share your experience with us. I sincerely apologize for the inconvenience and frustration you've encountered with the late-night calls and service interruptions. This is certainly not the level of service we aim to provide, and I understand how disruptive this must be for you. I assure you that your feedback is taken seriously, and we are committed to resolving this issue. I will ensure that your concerns are communicated to the relevant teams to prevent this from happening in the future. Our goal is to provide a seamless and respectful service experience, and I regret that we have fallen short in this instance. Please feel free to reach out to us directly if you have any further concerns or if there's anything else we can do to assist you. We value your business and are dedicated to making things right. Thank you for your patience and understanding.
The staff member was rude and impolite to customers.
Business reply on Google
Hello, Thank you for taking the time to share your feedback with us. I'm sorry to hear about your recent experience at our store. We strive to provide excellent customer service, and it's disappointing to learn that we fell short in your case. Please know that we take your comments seriously and will address this issue with our team to ensure it doesn't happen again. Your feedback is invaluable in helping us improve our services. If there's anything further we can do to assist you or if you would like to discuss this matter in more detail, please feel free to reach out to us directly. Thank you for bringing this to our attention.
Staff member added unauthorized services to customer account without consent.
Business reply on Google
Hello, Thank you for taking the time to share your feedback with us. I'm truly sorry to hear about your recent experience at our location. This is not the level of service we strive to provide, and I apologize for any frustration or inconvenience you encountered. We value your input and are committed to addressing these concerns. Please know that your feedback will be shared with the management team to ensure improvements are made. We want to make things right and restore your confidence in our services. If you would like to discuss this further or need assistance with your account, please feel free to reach out to our customer service team. We appreciate your patience and hope to have the opportunity to serve you better in the future. Thank you for being a Verizon customer.
Staff member mocked customer name and failed to resolve account error.
Business reply on Google
We're sorry to hear about this, Lee. We strive to provide exceptional service and seamless experiences, and it seems like we missed the mark. Your feedback has been escalated for further review. Thank you for bringing this to our attention, and we hope you visit us again so we can make it up to you.
Verizon failed to honor promotional billing credits and cancellation agreements.
Business reply on Google
We apologize for all the inconvenience, Jeewanjot. Trust and integrity are important to us, and we want to make every transaction seamless. We will be escalating your review so the appropriate team can look into this. Please fill out this issue resolution contact form, https://app.smartsheet.com/b/form/042b04a6b6c0486f8f0192ec4da2ffbe and reference Review ID #1556164287 so we can get in touch with you. We appreciate your feedback and hope we can win back your trust and confidence in the future.
Store staff allegedly stole customer phone and processed unauthorized trade-in.
Business reply on Google
Hi Rebecca, we are certainly concerned to hear about this. This does not represent our values at Verizon. We will escalate your review and look into this right away. Please fill out this issue resolution contact form, https://app.smartsheet.com/b/form/042b04a6b6c0486f8f0192ec4da2ffbe and reference Review ID #1545779708. Thank you for bringing this to our attention.
Store staff refused to assist with a final bill payment.
Business reply on Google
We're sorry to hear you had a frustrating time trying to get help, Viktor. We want to make sure our customers feel accommodated and supported at our store and it sounds like we fell short this time. We hope you'll give us a chance to provide an excellent experience on your next visit.
Store staff refused to assist with a phone trade-in process.
Business reply on Google
Hi Alisha, we're sorry to hear we did not provide the high level of service and care you should always expect. We strive to make every customer experience a positive one and we apologize that we did not hit the mark here. Your feedback has been escalated for further review. We value every member of the Verizon family and hope you'll give us a chance to win back your trust and confidence.
Staff member displayed unprofessional behavior and poor customer service skills.
Business reply on Google
We're very to hear about this, Hayley. Our team should always be ready to help you with urgency, respect, and professionalism. It's disappointing to learn that we have not been living up to our high standards for customer service. We are always improving and hope you'll give us another chance to win back your trust and confidence.
Staff misled customer regarding phone trade-in discount and contract terms.
Business reply on Google
This is concerning to hear, Ben. Trust and integrity are important to us, and it's never our intention to mislead or deceive our customers. We will be escalating your review so the appropriate team can look into this. Please fill out this issue resolution contact form, https://app.smartsheet.com/b/form/042b04a6b6c0486f8f0192ec4da2ffbe and reference Review ID #1443835118 so we can get in touch with you. We hope we can win back your trust and confidence.
Store manager was rude and unprofessional regarding a device activation fee.
Business reply on Google
This is not the kind of behavior you should ever expect from Verizon, Chrysler. Our team should always be ready to help you with courtesy, respect, and professionalism. It's disappointing to learn that we have not been living up to our high standards for customer service. We value the years that you have been a member of the Verizon family and hope you can give us another chance to win back your trust.
Staff refused to provide technical assistance and acted aggressively toward customer.
Business reply on Google
This is not the impression we want to leave, Queen. Our team should always be ready to help our customers with courtesy, respect, and professionalism. It's disappointing to learn that we have not been living up to our high standards for customer service. We value the years that you have been a member of the Verizon family and hope you will give us another chance to win back your trust and confidence in the future.
Staff were inattentive and distracted by personal devices during service.
Business reply on Google
Hi Madeleine, we're sorry to hear about this. We always want to make sure that you can count on our team for professional and prompt assistance every time you visit. It's disappointing to learn that we missed the mark. We are always improving and hope you'll give us another chance to provide better service in the future.
Staff provided rude service and failed to honor a promotional offer.
Business reply on Google
This is not the kind of behavior you should ever expect from Verizon, Helmut. Our team should always be ready to help you with respect, courtesy, and professionalism. We hate that we let you down and will use this information to continue improving our customer care. We hope we can win back your trust and confidence.
Staff ignored customers and exhibited discriminatory behavior during a long wait.
Business reply on Google
Hi J G, we're sorry you didn't have a great experience at our store. Our team should always be ready to help you with urgency and efficiency. It's disappointing to learn how we're doing. We are always looking to improve and hope you'll give us another chance for excellent service in the future.
Incorrect down payment application and poor customer service experience