Verizon
💻 Tech Services · Philadelphia
total experiences
replied on google
Most reported issues
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Experiences
Customer waited thirty minutes for assistance but staff never returned.
Business reply on Google
Dear C R N, Thank you for taking the time to share your feedback. I sincerely apologize for the frustrating experience you had at our 7630 Germantown Ave location. It is disappointing to hear that you were left waiting without assistance, and we understand how valuable your time is. We strive to provide prompt and helpful service to all of our customers, and it is clear we missed the mark during your visit. Please know that we are addressing this with our team to ensure we are better staffed and prepared to assist our customers more efficiently in the future. We would appreciate the chance to make this right. Please reach out to us at your earliest convenience so we can assist you with the help you needed for your phone. Best regards, Verizon
Store refused to accept cash payment for a wireless bill.
Business reply on Google
Hi Jihun. We apologize for the inconvenience you experienced during your visit. Providing a smooth and helpful customer experience is important to us, and we understand how frustrating it is to be directed to another location to make a payment. We appreciate you bringing this to our attention and will review this situation with our team to ensure customers receive clear communication and appropriate assistance. Thank you for your feedback.
Store lost the ordered phone and staff could not use system.
Business reply on Google
Hello Ollie. We’re truly sorry to hear about your experience, especially during the holidays. We understand how frustrating and disappointing it must have been to come in on Christmas Eve expecting to pick up a phone gift, only to be met with confusion and inconvenience. That’s not the level of service we strive to provide. Please accept our sincere apologies for the situation you encountered with the order and the inventory system. We take feedback like this very seriously and are addressing it internally to ensure better training and processes moving forward. If you’re open to it, we’d appreciate the opportunity to make things right. Please reach out to us directly so we can review what happened and work toward a resolution. Thank you for bringing this to our attention.
Incorrect processing of trade-in promotion caused missing account credits
Business reply on Google
Hi ER. We’re very sorry to hear about your experience and understand how frustrating this situation must have been. Our intention is always to process trade-in promotions accurately and provide clear, reliable service. Unfortunately, trade-in credits are sometimes delayed or impacted by system or account-level requirements, but we recognize that the extra time you spent resolving this should not have been your responsibility. We appreciate you bringing this to our attention and would like the opportunity to review what occurred and ensure everything is properly corrected. Please feel free to contact the store directly or reach out to our management team so we can assist further and improve moving forward.
Staff refused equipment return before closing time due to system issues.
Business reply on Google
Hello Monique, thank you for sharing your feedback, and we sincerely apologize for the experience you had. We understand how frustrating it must have been to be turned away, especially when you arrived just before closing time. Your comments about the staff's behavior are concerning, and we will certainly address this with the team to ensure that all customers are treated respectfully. We value your time and will work to improve both our service and communication in the future. If you'd like to discuss this further or if there’s anything else we can do to assist you, please feel free to reach out to us directly.
Staff refused to assist with porting a phone number.
Business reply on Google
Hello Emma. Thank you for sharing your experience. We're really sorry to hear that you didn’t receive the help you were expecting at our store. We always aim to provide excellent service and we're disappointed to hear this wasn't the case for you. We’ll review this with our team to ensure we’re doing everything we can to assist our customers effectively. If you'd like, feel free to reach out to us directly, and we'd be happy to look into this further and make sure you get the support you need.
Staff refused to provide assistance claiming a system outage
Business reply on Google
Hi River, thank you for taking the time to share your feedback. We're truly sorry to hear that your experience at our Germantown Avenue store was not up to the standard we aim to provide. We understand how frustrating it must have been to be told that the issue couldn't be resolved at that location, especially when you were seeking assistance in person. We’ll be sure to address this with the team to ensure we’re providing the best support possible moving forward. We appreciate you giving us the opportunity to learn from your experience. Your feedback is invaluable, and we hope to have the chance to serve you better in the future.