Verizon
💻 Tech Services · Phoenix
total experiences
replied on google
Most reported issues
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Experiences
Management failed to provide assistance regarding a false delivery report.
Verizon removed insurance coverage from account without customer authorization
Business reply on Google
Hi Jessica, we are certainly concerned to hear about this. This does not represent our values at Verizon. We will escalate your review and look into this right away. Please fill out this issue resolution contact form, https://app.smartsheet.com/b/form/042b04a6b6c0486f8f0192ec4da2ffbe and reference Review ID #1687663197 so we can get in touch with you. We hope we can win back your trust and confidence.
In-store staff unable to resolve technical or account issues
Business reply on Google
Hi there, we're sorry you didn't have a great experience with us. We want to help you as much as we can whenever you visit our store. We're disappointed that we could not resolve your issue last time. Your feedback has been escalated for further review. We hope you visit us again so we can make it up to you.
Display phone was dead and staff refused to assist customer.
Business reply on Google
We're sorry you didn't have a great experience with us, Austyn. We want to make sure our customers are supported at our store, and it sounds like we missed the mark. Your feedback has been escalated for further review. We value every member of the Verizon family and hope you'll give us a chance to win back your trust and confidence.
Customer service representative was rude and unhelpful regarding phone availability.
Business reply on Google
Hi Stuart, we're sorry you didn't have a great experience with us We want to make sure that you can count on our team for professional and courteous assistance every time you visit. It's disappointing to learn that we missed the mark. We hope you'll give us another chance to provide better service in the future.
long wait times and deceptive sales practices by inexperienced staff
Business reply on Google
Anything less than a stellar experience with us is unacceptable, Scott. We aim to provide excellent service for every Verizon customer. Your feedback is important to us and we will continue to improve.
Incorrect billing charges and poor customer service support
Business reply on Google
Hi P.A., we apologize for the inconvenience. Customer service is important to us, and we want to make every transaction seamless. This is especially concerning to us, and we will be escalating your review so we can look into this. Please fill out this issue resolution contact form, https://app.smartsheet.com/b/form/042b04a6b6c0486f8f0192ec4da2ffbe and reference Review ID #1668677285. We hope we can win back your trust and confidence.
Prepaid refill card funds were applied to the incorrect phone number.
Business reply on Google
Hi BERSERKIR, we're sorry to hear about the issues you had with your account and your prepaid phone. Customer service is important to us, and we want to make every transaction seamless. It's disappointing to learn that we missed the mark. Your feedback has been escalated for further review. We hope you'll give us another chance to win your trust back in the future.
store staff unable to process return resulting in incorrect billing charges
Business reply on Google
Hi 1912 Tattoo Studio, we are certainly concerned to hear about this. This does not represent our values at Verizon. We're so sorry to hear you had a difficult time returning your kid's watch. We want to make sure we make this process as easy as possible for you. We're disappointed to hear you did not get the assistance needed. We will escalate your review and look into this right away. Please fill out this issue resolution contact form, https://app.smartsheet.com/b/form/042b04a6b6c0486f8f0192ec4da2ffbe and reference Review ID #1663668752 so we can get in touch with you.
Inadequate staffing, long wait times, and unfulfilled orders at retail location.
Business reply on Google
Hi Josh, we're sorry for the issues and inconveniences that you encountered. Our goal is to provide exceptional service and be a reliable resource for your wireless needs. We are disappointed we let you down and have escalated this for further review. Please fill out this issue resolution contact form, https://app.smartsheet.com/b/form/042b04a6b6c0486f8f0192ec4da2ffbe and reference Review ID #1662888408. Thank you for bringing this to our attention.
Staff error caused incorrect trade-in credit and billing discrepancies.
Business reply on Google
Hi Buff Panda, we are certainly concerned to hear about this. This does not represent our values at Verizon. We will escalate your review and look into this right away. We are so sorry we let you down and have escalated this for further review. Please fill out this issue resolution contact form, https://app.smartsheet.com/b/form/042b04a6b6c0486f8f0192ec4da2ffbe and reference Review ID #1651812674. We hope we can win back your trust and confidence.
Third party store policies differ from corporate store policies
Business reply on Google
Hi Stefani, this is very disappointing to hear. We value our customers and aim to deliver excellent service and be a reliable resource for your wireless needs. We are so sorry we let you down and have escalated this for further review. We hope we can win back your trust and confidence.
customer continues receiving bills for an incorrect address after reporting error
Business reply on Google
Hi Ken, we are certainly concerned to hear about this. This does not represent our values at Verizon. We're sorry you didn't receive the help you need. We always want to be there for you to help out with any issues. We will escalate your review and look into this right away. Please fill out this issue resolution contact form, https://app.smartsheet.com/b/form/042b04a6b6c0486f8f0192ec4da2ffbe and reference Review ID #1645898316 so we can get in touch with you.
unauthorized charges added to account despite explicit request
Business reply on Google
Hi Christian, we are certainly concerned to hear about this. This does not represent our values at Verizon. Communicating openly and honestly with all of our customers is our priority. We're disappointed that we let you down. We will escalate your review and look into this right away. Please fill out this issue resolution contact form, https://app.smartsheet.com/b/form/042b04a6b6c0486f8f0192ec4da2ffbe and reference Review ID #1625785322 so we can get in touch with you.
Long wait time due to employees not assisting customers.
Business reply on Google
Sorry for the wait, Joshua. Our goal is for your store experience to be quick, easy, and enjoyable. We're disappointed we didn't hit the mark this time. We'd love a chance to provide a better experience for you next time. Thank you for taking the time to provide feedback!
Manager refused to accept a return for a new iPhone.
Business reply on Google
Hi Jose, we're sorry for the mix-up. Our team should always be on the same page to avoid any confusion on your end. We're disappointed by your experience and will work to improve our service. We hope you'll give us a chance to provide you with excellent service.
Long wait time to reach customer service via phone
Business reply on Google
Thank you for your feedback, Keith. We have the best wireless network and want each customer to get the full benefits of it, but it sounds like we've been falling short. We hope you'll give us another chance for a better experience in the future.
Staff provided inaccurate information and displayed poor customer service.
Business reply on Google
This is not the kind of behavior you should ever expect from Verizon, Patricia. Our team should always be ready to help you with courtesy, respect, and professionalism. It's disappointing to learn that we have not been living up to our high standards for customer service. We value the years that you have been a member of the Verizon family, and hope you will give us another chance to win back your trust and confidence in the future.
Staff member coughed on customer and exhibited unprofessional behavior.
Business reply on Google
This is disappointing to hear, Abdul. We aim to provide friendly and professional service for every Verizon customer. Your feedback is important to us and we will continue on improving. We hope you can give us another chance to provide you a better experience.
Staff provided poor service and caused phone malfunction during attempted repair.
Business reply on Google
We're sorry for the inconvenience, Dartanyen Speer. You should expect nothing less than seamless experiences and exceptional service from us, and it seems like we missed the mark. Your feedback has been escalated for further review. Thank you for bringing this to our attention, and we hope you visit us again so we can make it up to you.