Verizon
📡 Internet & Cable · Pittsburgh
total experiences
replied on google
Most reported issues
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Experiences
Authorized dealer made unauthorized account changes and billing errors.
Business reply on Google
Hello Andrew, Thank you for your feedback. We aim to offer quick, easy, and enjoyable experiences for every guest, every time. Please email us at WeCare@victra.com to help us further assist you.
Third party store misrepresented services and caused excessive spam calls.
Business reply on Google
Hello Ruth, Thank you for bringing this concern to our attention. Would you be able to contact us so that we can review this in greater detail and assist you further? Please email us at WeCare@Victra.com. We look forward to speaking with you soon.
Technician incorrectly added unauthorized lines to the customer account
Business reply on Google
Hello nicolle, We are sorry to hear about your negative experience at our store and the poor customer service you received. If there are more details you'd like to share with our corporate team, please email WeCare@victra.com. We hope to hear from you soon.
Store failed to fulfill phone order after multiple trips and delays.
Business reply on Google
Hello Danielle, We are sorry to hear about your negative experience at our store. We would love to know what we can do to improve your customer experience. If there are more details you would like to share with our corporate team, please email WeCare@Victra.com. We hope to hear from you soon.
customer misled about hidden costs during device upgrade process
Business reply on Google
Hey Caleb! We are so happy you had a positive experience at our store, and we look forward to future visits.
Store failed to process a seven hundred dollar trade-in rebate.
Business reply on Google
Hi Mia, We would love to hear about your experience so we can further assist you. If you would, please email WeCare@victra.com with the date of your visit, the sales rep that assisted you, the location you visited, and a brief summary of your visit, as well as your contact details. Thank you!
unexpected additional charges applied after preordering a phone
Business reply on Google
Thank you for your review. We are sorry to hear about the negative experience at our store and the poor customer service you received. Please email our corporate customer service team at WeCare@victra.com with your contact details. Once we receive your email, we will be able to verify your account and assist you in greater detail. Thank you for reaching out and we look forward to speaking with you soon.
Store failed to record deposit payment for a phone upgrade
Business reply on Google
Hi Scott, We would love to hear about your experience so we can further assist you. If you would, please email WeCare@victra.com with the date of your visit, the sales rep that assisted you, the location you visited, and a brief summary of your visit, as well as your contact details. Thank you!
unresolved technical issues and lack of management communication
Business reply on Google
Hello Frequent Socialite, Thank you for bringing this concern to our attention. Would you be able to contact us so that we can review this in greater detail and assist you further? Please email us at WeCare@Victra.com. We look forward to speaking with you soon.
Staff incompetence caused billing discrepancies and service activation issues.
Business reply on Google
Hello Wonde - we are sorry to hear about your negative experience at our store and the poor customer service you received. If there are more details you'd like to share with our corporate team, please email WeCare@victra.com. We hope to hear from you soon.
Unauthorized store charged extra fees for services
Business reply on Google
Hello Frank - We are sorry to hear about your negative experience at our Pittsburgh store. As an authorized retailer of Verizon, we do have a few separate fees for our services. If you'd like to share more comments about your experience, please give us a call at 800-279-3550.
Sales representative provided unhelpful service regarding a return inquiry.
Business reply on Google
Hello Teresa- we are sorry to hear about your negative experience at our Pittsburg store and the poor service you received. Our employees are expected to be helpful and courteous to all of our guests and we are sorry that we did not meet that expectation. If there are more details you'd like to share with our corporate team, please email WeCare@victra.com or call us at 800-279-3550. We hope to hear from you soon!
Long wait times and poor customer service experience at store.
Business reply on Google
Hi Lisa- we're sorry to hear about your negative experience at our Pittsburgh store. As an authorized retailer, we do have a few separate fees from Verizon. We would love to know what we can do to improve your customer experience. If there are more details you'd like to share with our corporate team, please email WeCare@victra.com or call us at 800-279-3550. We hope to hear from you soon!
staff ignored the customer and failed to provide assistance
Business reply on Google
Hi Jessica! We are so sorry that you had this experience and would love to fix things for you. Please email us at customer.feedback@victra.com with your phone number and the date of the incident so that we can assist you further and address any more concerns that you may have. Thank you!
Phone order not delivered and staff refused to provide assistance
Business reply on Google
We appreciate you taking the time to share your feedback and we are sorry to hear you didn't have a great experience. If you have more details you'd like to share with our corporate team please email customer.feedback@victra.com so we can assist you further and address your concerns. Thank you.
Staff failed to inform customer about accessory incompatibility and installation issues.
Business reply on Google
Hello, Andrew. Thank you for taking the time to share your experience in our Pittsburgh store; please accept our sincerest apology. We would like to contact you to find out how we can best assist you in regard to your concern. Please send an email with your contact information to customer.feedback@awireless.com. We look forward to hearing from you and we value the opportunity to serve you.
Store associates are unhelpful, lack product knowledge, and refuse to assist.
Business reply on Google
Hello, BJ. Thank you for taking the time to share your experience in our Pittsburgh store; please accept our sincerest apology. We would like to contact you to find out how we can best assist you in regard to your concern. Please send an email with your contact information to customer.feedback@awireless.com. We look forward to hearing from you and we value the opportunity to serve you.
Sales staff provided incorrect information and forced unwanted contract terms.
Business reply on Google
Thank you, Megan, for taking the time to share your experience with A Wireless online. We are sorry to hear about this as we have always worked hard to provide the best possible products and services to our customers. Please email customer.feedback@awireless.com if you would like to share more details about your experience with our central operations team.
Store charged higher prices and added unauthorized warranty fees