Verizon

Sales representative provided inaccurate pricing and activation fee information.

The cellular service quality and pricing are not competitive.

Employee attempted to charge for a free service transfer

The store provides poor customer service and lacks management oversight.

Staff member was dismissive and unhelpful regarding a billing issue.

Staff member provided rude and unprofessional service regarding a billing issue.

Store failed to resolve service issues and refused device return

Incomplete and dirty phone package received from store

Staff lied about store location and mocked the customer.

Store staff lacked cash for change and refused to waive fees.

Staff provided unhelpful service regarding a phone issue.

Staff were unhelpful and unwilling to assist with technical issues.

Customer waited two hours without being acknowledged or receiving their order.

Long wait times and unhelpful staff prevented order pickup.

Representative misled customer on bundle pricing and service fees.

Noise from a nearby 5G tower and lack of contact options

staff failed to assist with phone troubleshooting or provide further guidance

staff unable to assist with phone and car synchronization

Staff member was rude and unhelpful during the customer visit.