Waffle House
🍽️ Restaurants · Virginia Beach
total experiences
replied on google
Most reported issues
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Experiences
presence of cockroaches on the dining table during service
Business reply on Google
We're so sorry to hear this! We'd like to address the issue with our team. Can you send us your contact info via this link so we can gather more details: http://bit.ly/1MtpDDS
Staff member used discriminatory language toward a customer.
Business reply on Google
Donavan, we’re disappointed by your feedback. We’d appreciate the chance to go over your concerns so please contact us at http://bit.ly/1MtpDDs.
The customer was overcharged for a single meal.
Business reply on Google
We're so sorry to hear that your time with us did not meet expectations. We'd like to address the customer service issue, can you send us your contact info via this link: http://bit.ly/1MtpDDS
waitress ignored customers while using her phone
Business reply on Google
We're sorry to hear this happened. Could you please send us more info here: http://bit.ly/1MtpDDS
Rude staff ignored order and served overcooked food
Business reply on Google
We're so sorry to hear that your time with us did not meet expectations. We'd like to address the customer service issue, can you send us your contact info via this link: http://bit.ly/1MtpDDS
staff failed to acknowledge or serve customer for fifteen minutes
Business reply on Google
Cailyn, we’re very sorry to read that you’re unhappy with your experience. Your feedback is what drives us to improve and given the chance, we’d like to look into the issues you’re experiencing. Please contact us at http://bit.ly/1MtpDDs
Customer credit card information was stolen after visiting this location.
Business reply on Google
Thank you for taking the time to share your feedback, JC. Our team works hard to provide customers with the best experience possible. We’d like to better understand what happened, so please reach out to us at http://bit.ly/1MtpDDs
Incomplete food order and rude staff interaction.
Business reply on Google
Savannah, we’re very sorry to read that you’re unhappy with your experience. Your feedback is what drives us to improve and given the chance, we’d like to look into the issues you’re experiencing. Please contact us at http://bit.ly/1MtpDDs
Staff exhibited discriminatory service and failed to provide food after waiting.
Business reply on Google
Tamia, we are committed to providing each and every Customer with a positive hospitality experience. However, it seems we failed to meet your expectations. We apologize for this issue and hope you’ll reach out to us at http://bit.ly/1MtpDDs to make this right.
staff refused service based on a false accusation of theft
Staff member was disrespectful to customers during the late shift.
Business reply on Google
We’re sorry to hear you did not have a great experience with us. Please contact us at http://bit.ly/1MtpDDS to discuss the matter in more detail, so we can address it with our team.
The restaurant failed to include a paid item in the order.
Staff member displayed rude behavior and unprofessional conduct toward customers.
staff ignored customers and failed to provide service
The hash browns were undercooked and the cheesesteak melt was burnt.
The restaurant is dirty and the food is poorly prepared.
The waffles served were undercooked and raw.
Long wait times, improperly cooked food, and unprofessional staff behavior.
Excessive wait time despite the restaurant being empty.
Business reply on Google
We are sorry to hear about your experience. Please visit this link http://bit.ly/1MtpDDS. We would like to learn more