Wells Fargo Bank
💳 Finance & Insurance · Albuquerque
total experiences
replied on google
Most reported issues
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Experiences
Staff refused service without an appointment despite conflicting branch and phone…
Business reply on Google
Thank you for sharing your experience, Richard. We understand how frustrating it can be to receive conflicting information and feel unable to get assistance when the branch is not busy. Your feedback about the appointment process and consistency between customer service and branch guidance is important, and we appreciate you taking the time to bring it to our attention. We'd like to make sure this matter is addressed properly. Please send an email to socialcare@wellsfargo.com with your full name, your reviewer name, review ID Y1709073228 and a link to your review (no account number). -Roger
Teller displayed unprofessional behavior and manager was unavailable for complaint.
Business reply on Google
Hi, Kathy. Thank you for taking the time to share your experience. I can understand your concern after a visit that left you feeling unwelcome and unheard. From your perspective, a routine drive through deposit was overshadowed by an interaction that appeared abrupt, and your efforts to discuss the situation at the time did not result in the support or management assistance you were seeking. When you visit a branch regularly and maintain multiple accounts with us, you expect to be treated with courtesy and professionalism. We would like the opportunity to have this experience reviewed by the appropriate team. Please email socialcare@wellsfargo.com with your reviewer name, full name, preferred method of contact, review ID Y1684658562, and a link to this Google review. Please do not include account numbers. Thank you for bringing this to our attention. -Isaiah
Customer denied access to the business restroom facilities
Business reply on Google
In many of our branch locations, the only restroom is located in a secure area of the bank. Allowing public access to these restrooms would compromise the security of our branch and could risk team member safety. As a result, our branch policy prohibits this type of access, and we instruct our team members to respectfully refer customers who are in need of restroom facilities to use nearby businesses with public restrooms. -Tania
Poor customer service provided by the branch manager
Business reply on Google
Hi. This is not the experience we want you to have when visiting our location. We want to learn and improve from this feedback, and we'll do our best to ensure this matter is addressed. Please send us an email to socialcare@wellsfargo.com with your full name, and phone number (no account numbers). Be sure to also include a link to your review on this Wells Fargo location as well. Thank you for your time. -Klarissa
Bank staff failed to honor appointment and provide requested service
Business reply on Google
Thank you for taking the time to provide us your feedback. I'm sorry to hear that this was your experience at the branch. To ensure we address this matter, please send more details in an email to SocialCare@wellsfargo.com with your full name, phone number, your Google username and a link to your review. For security purposes, we ask that you do not include any account or card numbers in your message. -Isi
Inefficient customer service process requiring multiple tellers for one transaction.
Business reply on Google
Receiving adequate assistance is fundamental. I would like to learn more about your recent interaction. At your convenience, please send an email to socialcare@wellsfargo.com with more details, your full name, phone number and the link to your Google review. Thank you. -Tania
Staff member provided incorrect guidance and dismissed customer needs.
Business reply on Google
Hi Cassandra. Having an unpleasant experience when you were doing your bank operations can be inconvenient. In order to review your branch experience, please email to socialcare@wellsfargo.com with your full name, phone number, and link to this Google review (no account numbers). -Alfredo
excessive wait times and rude management during account opening process
Business reply on Google
Hi, Tracy. Feeling like you don't receive good service and not having been able to open the account can be annoying. In order to review this and ensure that this matter is handled correctly, please email to socialcare@wellsfargo.com with your full name, phone number, and link to this Google review (no account numbers). -Alfredo
Bank staff are unprofessional and slow while working at the window.
Business reply on Google
Hello, Maria. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concern. Please send an email to socialcare@wellsfargo.com with your full name, phone number, and link to this Google review (no account numbers). I look forward to hearing from you. -Dillon
Bank staff provided poor customer service and ignored the customer.
Business reply on Google
I'm sorry to hear about your experience at this location. We want to learn and improve from this feedback, and I'll do my best to ensure this matter is addressed. Please send an email to socialcare@wellsfargo.com with your full name, phone number, and address (no account numbers). Be sure to also include a link to your review on this Wells Fargo location as well. Thank you for your time. -Becky
The bank branch was unexpectedly closed without prior notice.
Business reply on Google
Hi, Virginia. I’d like to learn more about your concerns. Please share some additional details along with your full name, phone number, and address in an email to socialcare@wellsfargo.com. I ask that you include a link to your Google review as well (no account numbers). Thanks. -Angie
The bank is involved in fraudulent account activity and poor communication.
Business reply on Google
We apologize for the delayed response due to the disabling of this functionality by Google and continued high volumes associated with COVID-19. We would like the opportunity to help. If you still need assistance, please email HLSocial@wellsfargo.com with additional details, and I'll do my best to ensure this matter is addressed. Be sure to include your Google username, and refrain from sharing account or loan numbers. Thank you for your time. -Casey, Wells Fargo HL Social
Excessive wait time for notary services during business hours
Business reply on Google
I appreciate you sharing this feedback with us, Nichole. Let me look into these concerns for you. Please email HLSocial@wellsfargo.com with your full name, Google username, phone number, and address (no account numbers). Be sure to mention you posted this review. Thank you in advance. -Liz, Wells Fargo HL Social
check deposits are unavailable for several days without explanation
Business reply on Google
Hi, Eden. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to HLSocial@wellsfargo.com (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social
Bank staff and management lack professional knowledge and customer service skills.
Business reply on Google
Thank you for your feedback, Justyn. I apologize for any frustration you experienced as a result of your visit to this location. Let me look into your concerns. Please email HLSocial@wellsfargo.com with your full name, Google username, phone number, and address (no account numbers). Be sure to mention you posted this review and I will do my best to assist. Thanks in advance. -Liz, Wells Fargo HL Social
Staff refused entry to customer after providing incorrect information about requirements.