Wells Fargo Bank
💳 Finance & Insurance · Allentown
total experiences
replied on google
Most reported issues
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Experiences
Bank staff member was rude and unhelpful regarding account questions.
Business reply on Google
Hi Kevin. Receiving quality customer service can help you solve your banking needs. I would like to better understand your situation. Please provide more information on the issue you are having. This way, we can further assist you. Please send an email to socialcare@wellsfargo.com with your full name, preferred method of contact (email or phone number), review ID Y1687217334 and link to this Google review (no account numbers). -Alfredo
Bank staff are rude and enforcing non-existent policies.
Business reply on Google
Hi, Jihad. Thank you for taking the time to share your feedback. We understand your concern regarding your interaction with our branch team, including feeling that your questions were not addressed with the level of care and professionalism you expected and concerns about policies that were communicated during your visit. This is not the experience we want for our customers. We would like to ensure your feedback is reviewed by the appropriate team. Please email socialcare@wellsfargo.com with your reviewer name, full name, preferred method of contact, review ID Y1685079305, and a link to this Google review (please do not include account numbers). Thank you. -Isaiah
Bank staff refused to process check and acted unprofessionally.
Business reply on Google
Thanks for bringing this to our attention, Joseline. This is not the kind of experience you deserve at our branch. Allow us to share this with the appropriate team who can address your experience. Please email us at SocialCare@wellsfargo.com with any relevant details you wish to add (no account numbers), and include your name, phone number, Google username, the link to your review, and your preferred contact method. Thank you. -Choi
ATM machines are frequently broken and branch staffing is insufficient.
Business reply on Google
We value your feedback, Empress. This will help us improve and make banking better for you. We'd like to share this with the appropriate team who can address these concerns and connect with you. Please email us at SocialCare@wellsfargo.com with any relevant details you want to share about your visit (no account numbers), and include your name, phone number, Google username, the link to your review, and your preferred contact method. Thank you. -Choi
The bank teller was impatient and curt during the interaction.
Business reply on Google
Hi. I'm very sorry this has been your experience. Please email me at socialcare@wellsfargo.com with your full name, phone number, address, and more details about your visit (no account numbers). Also, please include the link to your review on this Wells Fargo location. I’ll forward your concerns appropriately. -Josh
Long wait times, unresponsive staff, and broken ATM services.
Business reply on Google
Thank you for your detailed review, Mark. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at HLSocial@wellsfargo.com with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social
Teller refused to assist with filling out a deposit slip.
Business reply on Google
It's disappointing to see that we haven’t lived up to your expectations. I want to make sure your concerns are addressed properly. Please send an email to socialcare@wellsfargo.com with your full name, phone number, additional details you would like to share, and a link to this Google Review (no account numbers). Your feedback is crucial to our improvement. -Desiree
Teller provided poor service and caused excessive wait times.
Business reply on Google
Hi, Mario. We understand your time is valuable and being able to receive assistance in a timely manner is important. We would like to ensure the correct team looks into this concern for you. To do so, please send us an email to socialcare@wellsfargo.com with more details, your full name, phone number, and link to this Google review (no account numbers). We look forward to hearing from you. -Klarissa
Bank transactions take a week to post causing overdraft fees.
Business reply on Google
It's concerning to hear that we don't meet your expectations. I would like to better understand your situation. Please provide more information on the issue you are having. This way, we can further assist you. Please send an email to socialcare@wellsfargo.com with your full name, phone number, and link to this Google review (no account numbers). -Alfredo
Bank staff refused to assist with an escrow account deposit.
Business reply on Google
I’d like to know more about what happened. At your convenience, send an email to HLSocial@wellsfargo.com with some additional details about your experience (no account numbers), and I’ll do my best to address your concerns. Please include your Google username, and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social
Staff were rude during a deposit transaction for a family member.