Wells Fargo Bank
💳 Finance & Insurance · Birmingham
total experiences
replied on google
Most reported issues
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Experiences
The bank staff consistently fails to provide helpful customer service.
Business reply on Google
Hi there. We appreciate your feedback about your experience with us. We are committed to providing reliable guidance that helps customers feel at ease when managing their banking needs. To better understand your experience and make certain its properly addressed, please email socialcare@wellsfargo.com with your full name, email or phone number, additional details about what occurred, review ID Y1708690778, and a link to this review (no account numbers). -Jade
Incompetent staff failed to process a time-sensitive wire transfer.
Business reply on Google
Hello, Lu. Thank you for taking the time to write us a review. I understand how the situation can be upsetting. This is not the kind of experience we want you to have with us. I want to ensure that the appropriate team addresses your concern. At your convenience, please send an email to socialcare@wellsfargo.com with more details about what happened during your recent visit, your reviewer name, full name, Review ID Y1707914723, preferred method of contact (email address or phone number), and a link to your Google review. Please do not mention account numbers. -Jay
Customer was placed on an indefinite hold during a phone call.
Business reply on Google
We understand the importance of being able to reach someone promptly when calling your local branch, and we apologize for the experience you described. We'd like to ensure your concerns are reviewed appropriately. Please email us at SocialCare@wellsfargo.com with your full name, phone number, and any additional details you'd like to share. Be sure to include review ID: Y1701499391 and a link to this review. In the meantime, you can also schedule an appointment online through https://appointments.wellsfargo.com/maa/appointment/. –Hirro
Staff member refused service despite prior internal legal approval.
Business reply on Google
Thank you for sharing your feedback, Christian. We're sorry to hear about your recent banking experience, and we take concerns like this very seriously. Courteous and professional service is something you should always expect from us. When you can, please email us at socialcare@wellsfargo.com with your full name, preferred contact method, review ID Y1637042498, and a link to your review. Please refrain from including any account numbers. Ian
ATM machine consistently miscounts cash deposits at this location
Business reply on Google
Hi there. I noticed your feedback regarding the recent attempts you made trying to use our ATM and wanted to reach out. Please be assured this ATM and its location has been properly reported to the appropriate research team for review, and we thank you for bringing this to our attention. For the meanwhile, you may input your zip code into our locator tool using the following link to help find another Wells Fargo ATM location nearest to you if needed: https://www.wellsfargo.com/locator/. -Ant
The bank failed to protect the customer's best interests.
Business reply on Google
Hi, there. We appreciate your feedback, and would like to understand what caused you to feel this way. We would like to ensure the correct team looks into this concern for you. To do so, please send us an email to socialcare@wellsfargo.com with more details, your full name, phone number, and link to this Google review (no account numbers). We look forward to hearing from you. -Klarissa
Bank employee was dismissive and unhelpful regarding account and credit card inquiries.
Business reply on Google
This is certainly not the experience we want you to have when visiting our branch. I'd like to escalate your concerns to the appropriate team. To do so, please send me an email to socialcare@wellsfargo.com with more details, your full name, phone number, and link to this Google review (no account numbers). I look forward to hearing from you. -Amanda
Bank denied dispute for a transaction involving a missing product
Business reply on Google
Hello. I'm disappointed to read your review. Please send an email to socialcare@wellsfargo.com with your full name, phone number, and address (no account numbers). Be sure to also include a link to your review on this Wells Fargo location as well. We look forward to assisting you further. -Amanda
Understaffed bank branch results in long wait times for customers.
Business reply on Google
Your concerns are important, Jordan, and I'm sorry to hear about the staffing at this location. We want to learn and improve from this feedback, and I’ll do my best to ensure this matter is addressed. Please send an email to socialcare@wellsfargo.com with your full name, phone number, and address (no account numbers). Be sure to include a link to your review on a Wells Fargo location as well. Thank you for your time. -Nick
staff ignored customer to discuss internal maintenance tasks
Business reply on Google
Your review concerns me, James, and I’d like to have your experience reviewed in detail. At your convenience, send an email to Socialcare@wellsfargo.com with your full name, phone number, address, and some additional details about what took place (no account numbers). Please also include your Google username and mention you posted a review on a Wells Fargo location. Thank you very much for your time. -Casey
Customer with appointment was bypassed by walk-in client
Business reply on Google
Thanks for bringing this to our attention, Sam. I apologize for the inconvenience this has caused you. To ensure I can forward your concerns to the appropriate team, please mention your full name, phone number, mailing address, and Google username in an email to HLSocial@wellsfargo.com (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social
Bank staff refused to provide service at the drive-up window.
Business reply on Google
Hi, Tara. I'm truly sorry your drive-thru request turned into such a frustrating experience. To ensure I can thoroughly review what happened, please email HLSocial@wellsfargo.com with more details about your visit, and be sure to mention your review and Google username as well (no account numbers). I apologize again for the inconvenience and look forward to discussing this further. -Janet, Wells Fargo HL Social
Staff member was dismissive and condescending during the customer interaction.
Business reply on Google
I'm disappointed to learn about your interaction with one of our branch associates. Please tell me more about what happened in an email to HLSocial@wellsfargo.com, and be sure to mention your review and Google username as well (no account numbers). I appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social
Staff refused to perform a routine service at the bank branch.
Business reply on Google
Hello, Andrew. I’m very sorry you didn’t get the help you needed at this branch. Please email me at HLSocial@wellsfargo.com with your Google username and more details about your visit (no account numbers). Be sure to mention you posted a review on a Wells Fargo location as well. I’d like to look into what happened and address your concerns. Thank you. -Shannon, Wells Fargo HL Social
Teller made counting errors and refused to provide supervisor assistance
Staff refused entry to a long-term customer near closing time.