Wells Fargo Bank
💳 Finance & Insurance · Denver
total experiences
replied on google
Most reported issues
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Experiences
staff refused to close account without an appointment
Business reply on Google
Hello, Rachel. Thank you for taking the time to leave a review. To help provide peace of mind during your branch visit, we recommend scheduling an appointment ahead of time. This can help avoid delays and ensure you receive assistance for your specific needs. Your perspective is important to us, and I want to make sure your concerns are addressed thoughtfully and appropriately. In order to do so, please send an email to socialcare@wellsfargo.com with your full name, phone number, review ID Y1674717038, and the link to this Google review (no account numbers). -Vanessa
Bank refused to cash a corporate check for the customer
Business reply on Google
Thank you for taking the time to provide us your feedback. It's unfortunate to hear about your experience, and we'd like to ensure we address this matter. Please send more details in an email to SocialCare@wellsfargo.com with your full name, phone number, review ID 1583299300 and a link to this Google review. For security purposes, we ask that you do not include any account or card numbers in your message. -Anthony
Bank staff unable to print requested account statements
Business reply on Google
Thank you for taking the time to provide us your feedback. It's unfortunate to hear about your experience, and we'd like to ensure we address this matter. Please send more details in an email to SocialCare@wellsfargo.com with your full name, phone number, your Google username and a link to your review. For security purposes, we ask that you do not include any account or card numbers in your message. -Anthony
Banker lacked knowledge regarding savings account debit card policies
Business reply on Google
Hi there. This is certainly not the experience we want you to have when visiting our branch. I'd like to escalate your concerns to the appropriate team. To do so, please send me an email to socialcare@wellsfargo.com with more details, your full name, phone number, and link to this Google review (no account numbers). I look forward to hearing from you. -Isaiah
Branch staff refused to print statements and quoted excessive fees
Business reply on Google
Hello, Brian. This is not the customer experience we strive for, and I’d like to take a closer look into what happened. At your convenience, send an email to Socialcare@wellsfargo.com with your full name, phone number, and address (no account numbers). Please also include your Google username, and mention you posted a review on a Wells Fargo location. Thank you for your time. -Tania
Customer unable to reach staff for information via phone or online
Business reply on Google
Hello. I'm sorry you've had a frustrating experience trying to reach this branch over the phone. To ensure I can forward your concerns to the appropriate team, please send an email to socialcare@wellsfargo.com with your full name, phone number, and address (no account numbers). Be sure to include a link to your review on a Wells Fargo location as well. I appreciate you taking the time to share this with us, and I look forward to addressing these concerns. Thanks so much. -Angie
Bank staff refused to provide change for a business account.
Business reply on Google
Hi Melinda. I'm very sorry this has been your experience. Please email me at socialcare@wellsfargo.com with your full name, phone number, address, and more details about your visit (no account numbers). Also, please share the link to your review on a Wells Fargo location. I’ll forward your concerns appropriately. -Alex
customer waited thirty minutes without receiving assistance from available staff
Business reply on Google
Hello. Thanks for leaving us a review about your experience. I understand your time is valuable and would like to make sure the appropriate team addresses this. To do so, please send an email to socialcare@wellsfargo.com with your full name, phone number, and the link to this Google review (no account numbers). -Cedrick
Incompetent service provided by bank manager and teller.
Business reply on Google
Hi Erica. I'm very sorry this has been your experience. Please email me at socialcare@wellsfargo.com with your full name, phone number, address, and more details about your visit (no account numbers). Also, please share the link to your review on a Wells Fargo location. I’ll forward your concerns appropriately. -Alex
limited ATM access and blocked drive-through lanes
Business reply on Google
I appreciate you bringing this to our attention, and I’ll do my best to ensure this matter is addressed. Please send an email to HLSocial@wellsfargo.com with your full name, phone number, and address (no account numbers). Be sure to also include your Google username, and mention you posted a review on a Wells Fargo location. Thank you for your time. -Nick, Wells Fargo HL Social
Excessive wait times for bank deposits due to limited service options.
Business reply on Google
This is valuable feedback, Amanda. I'm very sorry about the slow customer service at this branch. Please email me at HLSocial@wellsfargo.com with your full name, phone number, address, and more details about your visit (no account numbers). Also, please mention your review on a Wells Fargo location. I’ll forward your concerns appropriately. -AJ, Wells Fargo HL Social
The bank branch is closed on Saturdays.
Business reply on Google
Thanks so much for your feedback, Mallory. I truly apologize for any inconvenience this has caused you. Please email me at HLSocial@wellsfargo.com with your, full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing this matter. -AJ, Wells Fargo HL Social
Staff ignored the customer and failed to provide service.
Business reply on Google
I am disappointed to read about what happened, and I'd like you to know this is not the customer experience we strive for. Please allow me the chance to make sure the appropriate team addresses your concerns. Please mention your review, full name, phone number, and Google username as well as any additional details in an email to HLSocial@wellsfargo.com (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Jessica, Wells Fargo HL Social
Tellers were rude and unprofessional during a customer service interaction.
Business reply on Google
Thanks so much for your feedback, Michael. I truly apologize for the customer service you experienced at this branch and would like to review what happened in detail. Please email me at HLSocial@wellsfargo.com with your full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to trying to help. -AJ, Wells Fargo HL Social
branch was drive-through only despite instructions to visit in person
Business reply on Google
This is not the customer experience we strive for, and I hope you'll accept my sincere apology. To ensure I can forward your concerns to the appropriate team, please email me at HLSocial@wellsfargo.com with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Jessica, Wells Fargo HL Social
The bank provided poor customer service.
Business reply on Google
I’d like to learn what makes you say this, Lee. Please tell me more about your experience in an email to HLSocial@wellsfargo.com. I ask that you mention your review and Google username as well (no account numbers). I look forward to discussing this further. -Shannon, Wells Fargo HL Social
Branch staff provided incorrect information regarding service availability and wait times.
Business reply on Google
Hi there. This is not the customer experience we strive for, Taylor. I would like you to know I am here to ensure the appropriate team addresses each of your concerns. To get started, please mention any additional details about your visit as well as your review and Google username in an email to HLSocial@wellsfargo.com (no account numbers). We truly care about your opinion and experience and look forward to discussing this further. -Shaun, Wells Fargo HL Social
The bank teller was rude and unhelpful during the customer interaction.