Wells Fargo Bank
💳 Finance & Insurance · Las Vegas
total experiences
replied on google
Most reported issues
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Experiences
Bank provided misleading information and failed to resolve account fraud issues.
Business reply on Google
Julie, thank you for leaving a review and bringing your concern to our attention. Experiencing fraud can be challenging, and I want to ensure this is not overlooked. So that I can best assist, please email socialcare@wellsfargo.com with your full name, preferred method of contact, any additional details about what occurred, and a link to this review (no account numbers). -Jade
Long wait times due to insufficient teller staffing.
Business reply on Google
Hello, Shaun. Thank you for this feedback. Being able to complete your branch transaction promptly is fundamental. While appointments are not required, they are strongly recommended to ensure you have a minimal wait time, click here to schedule an appointment: https://appointments.wellsfargo.com/maa/appointment/. I want to make sure your experience is addressed appropriately. Please send an email to socialcare@wellsfargo.com with your reviewer name, full name, preferred method of contact (email or phone number) and the link to your Google review (no account numbers). -Jay
Long wait times due to insufficient staffing at the branch.
Business reply on Google
Long waiting time can be frustrating, Jaime. I understand your time is valuable and I would like to ensure your concern is addressed properly. Please send an email to socialcare@wellsfargo.com with your full name, phone number, reviewer name and a link to your review (no account number). -Roger
inefficient appointment system and long wait times for simple service
Business reply on Google
Hi Spencer. I'm very sorry this has been your experience. Please email me at socialcare@wellsfargo.com with your full name, phone number, address, and more details about your visit (no account numbers). Also, please share the link to your review on a Wells Fargo location. I’ll forward your concerns appropriately. -Alex
Banker refused service to disabled customer due to late arrival
Business reply on Google
Thank you for taking the time to provide us your feedback. To ensure we address this matter, please send more details in an email to SocialCare@wellsfargo.com with your full name, phone number, your Google username and a link to your review. For security purposes, we ask that you do not include any account or card numbers in your message. -Anthony
Excessive wait times due to insufficient staffing at the bank branch.
Business reply on Google
This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concern. Please send an email to socialcare@wellsfargo.com with your full name, phone number, and link to this Google review (no account numbers). I look forward to hearing from you. -Isaiah
Bank failed to record appointment and provided inadequate documentation.
Business reply on Google
Hi, Ingrid. I'm disappointed to learn about your experience with this branch at this location. This is not the customer experience we strive for, and I hope you'll accept my sincere apology. I'd like to forward these concerns to the appropriate teams for further review. Please share your full name, phone number, and address in an email to socialcare@wellsfargo.com. Be sure to include the link to your Google review as well (no account numbers). Thank you for your feedback and I look forward to hearing from you. -Angie
The bank branch has slow service and insufficient staffing.
Business reply on Google
This is valuable feedback, Beto. I'm very sorry about the slow customer service at this branch. Please email me at socialcare@wellsfargo.com with your full name, phone number, address, and the link to your review (no account numbers). Also, please mention your review on a Wells Fargo location. I’ll forward your concerns appropriately. -AJ
Staff harassed customers and made discriminatory threats regarding immigration status.
Business reply on Google
Hi, Karen. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please provide your full name, phone number, and a like to your review in an email to socialcare@wellsfargo.com (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ
Manager displayed aggressive behavior and poor customer service
Business reply on Google
I would like to apologize for the treatment you received when visiting this branch, Sara. Allow me the opportunity to have this experience thoroughly reviewed and addressed. To get started, mention your review and Google username in an email to HLSocial@wellsfargo.com (no account numbers). I appreciate you taking the time to share this with us, and I look forward to addressing these concerns. -Nick, Wells Fargo HL Social
Long wait times due to insufficient staffing at the bank branch.
Business reply on Google
I understand how this would be frustrating, and I apologize sincerely for the inconvenience. Without sharing account numbers, please email me at HLSocial@wellsfargo.com with your full name, phone number, and address. Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Jessica, Wells Fargo HL Social
Bank stopped accepting customers in line before closing time
Business reply on Google
Thanks for bringing this to our attention. I apologize for the inconvenience this has caused you. To ensure I can forward your concerns to the appropriate team, please mention your full name, phone number, mailing address, and Google username in an email to HLSocial@wellsfargo.com (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social
Bank staff refused to accept valid identification for check cashing
Business reply on Google
I'm sorry you were upset after visiting this branch, David. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to HLSocial@wellsfargo.com (no account numbers). I look forward to discussing this further. -Shannon, Wells Fargo HL Social
Long wait times and unprofessional behavior from bank staff
Business reply on Google
Thanks so much for your feedback, Alex. I truly apologize for the customer service you experienced at this branch and would like to review what happened in detail. Please email me at HLSocial@wellsfargo.com with your Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to trying to help. -AJ, Wells Fargo HL Social
Rude staff and long wait times at the drive-thru.
Business reply on Google
I'm disappointed to learn about your interaction with one of our team members, Sean. Please tell me more about what happened in an email to HLSocial@wellsfargo.com, and be sure to mention your review and Google username as well (no account numbers). I appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social
The bank staff are rude and service is extremely slow.
Business reply on Google
I’m sorry to see this, Loreli. Please let me look into what happened and I’ll do my best to address your concern. Send an email to HLSocial@wellsfargo.com with your full name, Google username, phone number, and address (no account numbers). Be sure to mention you posted this review in your email. Thank you in advance. -Liz, Wells Fargo HL Social
Branch staff refused to accept cash deposits from non-account holders.
Business reply on Google
I appreciate your detailed review, Alex. I'm very sorry for your frustrating experience with the deposit and some of our team members. To ensure I can forward this to the appropriate team, please mention your review and Google username in an email to HLSocial@wellsfargo.com (no account numbers). Thanks so much. -Janet
Long wait times due to insufficient staffing and slow service.
Bank employee was unprofessional and intrusive during a check cashing visit.