Wells Fargo Bank
💳 Finance & Insurance · Portland
total experiences
replied on google
Most reported issues
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Experiences
Long wait times and limited operating hours at the bank branch.
Business reply on Google
I'm sorry to hear about your experience at this location. We want to learn and improve from this feedback, and I'll do my best to ensure this matter is addressed. Please send an email to socialcare@wellsfargo.com with your full name and phone number (no account numbers). Be sure to also include a link to your review on this Wells Fargo location as well. Thank you for your time. -Becky
The bank lacks parking and has a leaking building roof.
Business reply on Google
I'm sorry to hear about your experience at this location Maia. We want to learn and improve from this feedback, and I’ll do my best to ensure this matter is addressed. Please send an email to socialcare@wellsfargo.com with your full name, phone number, and address (no account numbers). Be sure to include a link to your review on a Wells Fargo location as well. Thank you for your time. -Angie
Bank failed to provide promotion and requires written letter to close account.
Business reply on Google
Hi, Chad. We take this issue seriously and appreciate you bringing it to our attention. To ensure I can ask the appropriate team to look into what happened, please share some additional details along with your full name, phone number, and address in an email to socialcare@wellsfargo.com. I ask that you include a link to your Google review as well (no account numbers). Thanks. -Nick
Employee made racist comments and was disrespectful to the customer.
Business reply on Google
Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to HLSocial@wellsfargo.com (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social
Bank branch is closed during posted business hours
Business reply on Google
I appreciate you bringing this to our attention, Tina, and I’ll do my best to ensure this matter is addressed. Please send an email to HLSocial@wellsfargo.com with your full name, phone number, and address (no account numbers). Be sure to also include your Google username, and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social
Bank opened unauthorized credit account despite customer explicitly declining the offer.