Wells Fargo Bank
💳 Finance & Insurance · Rochester
total experiences
replied on google
Most reported issues
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Experiences
Teller provided incorrect advice leading to financial loss and inconvenience.
Business reply on Google
Hi. Obtaining a cashier's check like your requested is important. I would like to have your concerns addressed appropriately. In order to do so, please send an email to socialcare@wellsfargo.com with your full name, phone number, review ID Y1650146657 , and the link to this Google review (no account numbers). We’ll forward your concerns appropriately. -Odalys
Bank refused account withdrawal and charged excessive fees for access.
Business reply on Google
Hi Alex. Thank you for taking the time to update your review. Getting the right assistance to solve your banking needs can make it easier to manage your finances. In order to review this matter appropriately, please email to socialcare@wellsfargo.com with your full name, preferred method of contact (email or phone number), review ID Y1584937908, and link to this Google review (no account numbers). -Alfredo
bank locations failed to answer phone calls during business hours
Business reply on Google
Access to assistance over the phone is crucial. We'd like to ensure that your feedback is reviewed and addressed accordingly. To get started, please email us at socialcare@wellsfargo.com with your full name, and phone number with dashes along with the link to this Google Review. -Jules
Inconvenient deposit procedures and poor branch staffing levels
Business reply on Google
Hi, Jarin. Thank you for your review. Needing to make large deposits and no access to the night drop can be frustrating. Please email me at socialcare@wellsfargo.com with your full name, phone number, address, and more details about your visit (no account numbers). Also, please include the link to your review on this Wells Fargo location. I’ll forward your concerns appropriately. -Josh
Excessively long wait times at the drive-thru location.
Business reply on Google
Thank you for bringing this to our attention, Lisa. I am sorry to hear about your experience with our branch associates and I will forward your feedback about your experience to the appropriate team. Please send me an email at socialcare@wellsfargo.com, including your full name, phone number, and the link to this Google review (no account numbers). I look forward to addressing your concerns. -Isaiah
Bank failed to assist customer with unauthorized recurring subscription charges.
Business reply on Google
Hello. We take this issue seriously and appreciate you bringing it to our attention. To ensure I can ask the appropriate team to look into what happened, please email me at socialcare@wellsfargo.com with your full name, phone number, and address along with more details about your interaction with this associate. I ask that you share the link to your Google review as well (no account numbers). -Angie
Long wait times due to understaffing at the bank branch.
Business reply on Google
I understand your time is valuable, Mitch, and I apologize sincerely for the inconvenience. Please send an email to Socialcare@wellsfargo.com with your full name, phone number, and address (no account numbers), and I’ll make sure your concerns are addressed. Be sure to also include your Google username, and mention you posted a review on a Wells Fargo location. Thank you. -Casey
Excessive wait times at the bank branch and drive-thru.
Business reply on Google
Hi, Jon. I'm truly sorry you continue to experience long wait times at this location. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to HLSocial@wellsfargo.com (no account numbers). I appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social
Excessive wait times due to insufficient staffing at bank locations.
Business reply on Google
I apologize for the inconvenience, Stephanie. We have changed operating hours and temporarily closed a number of locations for the safety of our customers and employees. Please visit https://www.wellsfargo.com/locator/ for up-to-date branch availability and hours. If you’d like to discuss your concerns further, please feel free to email us at HLSocial@wellsfargo.com (no account numbers). -AJ, Wells Fargo HL Social
Branch staff fail to answer phone calls during business hours.
Business reply on Google
I'm very sorry to learn about your experience attempting to reach this branch over the phone. This is not the experience we strive for, and I’d like to ensure I can forward this to the appropriate team. To get started, please mention your review and Google username in an email to HLSocial@wellsfargo.com (no account numbers). Thanks so much. -Shaun, Wells Fargo HL Social
Long wait times and unprofessional behavior from bank staff.
Business reply on Google
Hello, Elijah. I’m truly sorry about the rude customer service you experienced at this branch. Please email me at HLSocial@wellsfargo.com with your full name, phone number, and address (no account numbers). Be sure to mention you posted a review on a Wells Fargo location as well so I can forward your concerns appropriately. Thanks so much. -AJ, Wells Fargo HL Social
Staff failed to schedule appointment and provided poor customer service.
Business reply on Google
I would like to apologize for the treatment you received when visiting this branch, Adisa. Allow me the opportunity to have this experience thoroughly reviewed and addressed. To get started, mention your review and Google username in an email to HLSocial@wellsfargo.com (no account numbers). I appreciate you taking the time to share this with us, and I look forward to addressing these concerns. -Nick, Wells Fargo HL Social
excessive wait times for banking transactions and change services
Business reply on Google
Hi, Ben. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your full name, phone number, address, and Google username in an email to HLSocial@wellsfargo.com (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social
Bank branch repeatedly shorts deposits and fails to resolve account discrepancies.
Business reply on Google
Hi, Alexsis. This is not the experience we strive for, and I want to make sure the appropriate team addresses your deposit and phone service concerns. Please mention your review and Google username in an email to HLSocial@wellsfargo.com (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social
The branch staff is unreachable by phone regarding a lost item.
Business reply on Google
I'm truly sorry you haven't been able to reach this branch over the phone, John. To ensure I can forward your concerns appropriately, please mention your review and Google username in an email to HLSocial@wellsfargo.com (no account numbers). I look forward to hearing from you. -Janet, Wells Fargo HL Social
Customer denied access to personal bank accounts despite providing valid identification.
Business reply on Google
Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to HLSocial@wellsfargo.com (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social
Customer was refused service and asked to leave the bank lobby.
Business reply on Google
We apologize for the delayed response due to the disabling of this functionality by Google and continued high volumes associated with COVID-19. We would like the opportunity to help. If you still need assistance, please email HLSocial@wellsfargo.com with additional details, and I'll do my best to ensure this matter is addressed. Be sure to include your Google username, and refrain from sharing account or loan numbers. Thank you for your time. -Shaun, Wells Fargo HL Social
Bank failed to release funds after the check hold period expired.
Business reply on Google
I’m truly sorry for the experience, Taylor. Allow me the opportunity to review your concerns. Please email HLSocial@wellsfargo.com with your full name, username, phone number, and address (no account numbers). Be sure to mention you posted a review on a Wells Fargo location. Thanks. -AJ, Wells Fargo HL Social
Excessive wait time at the bank drive-through