Wells Fargo Bank

Business reply on Google

Thanks for leaving a review, Andrew. Quality customer service remains a priority, and it’s disheartening to hear that your recent experience did not meet expectations. We'd like to make sure this matter is addressed properly. Please send an email to socialcare@wellsfargo.com with your full name, your reviewer name, review ID Y1686826413 and a link to your review (no account number). -Roger

Business reply on Google

Hello, Saolele. Thank you for providing those details. While having access to funds from a check is resourceful with planning and budgeting, our top priority remains in doing what is right for our customers. It helps to know that each check is reviewed in its entirety to confirm accuracy and protect the interests of both the issuer and the individual presenting the check, while also managing risk appropriately. While we cannot determine how prior checks were processed, when a post-dated check is presented, our team members will provide available options in accordance with policy. This may include advising the customer to contact the issuer to request a new check dated for the current day. This reflects our standard policy, which we are required to apply consistently across all locations. We appreciate your understanding. -Angel

Business reply on Google

Hi, Tyler. I'm sorry to hear about your experience at this location. We'd like to ensure this experience is addressed appropriately. Please send an email to socialcare@wellsfargo.com with your reviewer name, full name, and phone number (no account numbers). Be sure to also include a link to your review on this Wells Fargo location as well. Thank you for your time. -Isaiah

Business reply on Google

Thank you for taking the time to leave a review. I am sorry to hear about your experience. So I can look into this for you, please email us at socialcare@wellsfargo.com with your full name, phone number, and the link to your review (no account numbers). -Mary

Business reply on Google

Hi, Jaime. We appreciate your feedback, and I would like to ensure the correct team looks into this concern for you. To do so, please send me an email to socialcare@wellsfargo.com with more details, your full name, phone number, and link to this Google review (no account numbers). I look forward to hearing from you. -Anel

Business reply on Google

Hello. We appreciate your feedback, and I would like to ensure the correct team looks into this concern for you. To do so, please send me an email to socialcare@wellsfargo.com with more details, your full name, phone number, and link to this Google review (no account numbers). I look forward to hearing from you. -Dillon

Business reply on Google

I understand your time is valuable, and I apologize sincerely for the inconvenience. If you'd like to discuss your experience with a specialist, please share some more details along with your full name, phone number, and address in an email to HLSocial@wellsfargo.com. Be sure to mention your review and Google username so I can keep an eye out for your message (no account numbers). I appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social

Business reply on Google

I appreciate your feedback, John. Could you email me at HLSocial@wellsfargo.com with more details? Please also include your Google username and mention your review on a Wells Fargo location (no account numbers). I'll escalate your concerns as soon as I receive this information. Thanks so much. -AJ, Wells Fargo HL Social

Business reply on Google

We apologize for the delayed response due to the disabling of this functionality by Google and continued high volumes associated with COVID-19. We would like the opportunity to help. If you still need assistance, please email HLSocial@wellsfargo.com with additional details, and I'll do my best to ensure this matter is addressed. Be sure to include your Google username, and refrain from sharing account or loan numbers. Thank you for your time. -Casey, Wells Fargo HL Social

Business reply on Google

Hi, Rob. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to HLSocial@wellsfargo.com (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social

Business reply on Google

Hi, Mohammad. I'm truly sorry you continue to experience long wait times at this location. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to HLSocial@wellsfargo.com (no account numbers). I appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

Business reply on Google

Hello, Seid. I'm sorry you didn't get the customer service you expect from us at this branch. Please tell me more about your visit in an email to HLSocial@wellsfargo.com (no account numbers). Be sure to mention your review on a Wells Fargo location as well. I appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social