Wendy's
🍽️ Restaurants · Norwalk
total experiences
replied on google
Most reported issues
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Experiences
Excessive wait time for in-store order pickup
Staff provided incorrect order and charged for items not requested.
The restaurant failed to provide the complete order requested.
Broken menu board and rude drive-thru staff experience.
Excessive wait times and poor food quality at closed location.
Customer charged for order not received due to location error
Staff consistently overcharges customers for unrequested food size upgrades.
The customer was served melted ice cream and ignored by staff.
The restaurant consistently fails to provide the requested dipping sauce.
Long wait times, cold food, and inaccurate order fulfillment.
The food quality was poor with stale oil and unappealing ingredients.
The drive-thru consistently fails to provide all ordered items.
The manager provided rude and disrespectful customer service.
Location refuses to sell small meal sizes to customers
Staff verbally abused and threatened a customer regarding a military discount.
excessive wait time due to slow staff performance
Business reply on Google
We're disappointed to hear about the speed of service at this location. We appreciate you taking the time to provide this feedback so we can improve!
staff consistently provide incorrect orders and exhibit rude behavior
Business reply on Google
We're sorry to hear that the customer service at this location isn't up to par.
The restaurant consistently provides incorrect food orders and missing items.
Business reply on Google
Hello! We understand how frustrating order accuracy issues can be. We will forward your feedback to the teams responsible for overseeing this restaurant, and will ask that they take action to correct these issues.
presence of insects and serving of old food