Whole Foods Market
🛒 Retail & Products · Ann Arbor
total experiences
replied on google
Most reported issues
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Experiences
Store refused to accept a return for a health supplement product.
Staff member was rude and refused to dispose of trash
The store has poor produce stock levels.
Business reply on Google
Thank you for bringing this to our attention, Laura. We understand your frustration and are committed to resolving this issue. Please reach out to us at http://wfm.com/help so we can assist you further.
Poor customer service and difficult store navigation
Business reply on Google
Thank you for sharing your honest feedback, Chloe. We sincerely apologize for your experience and have formally documented your concerns to address them with our team.
Store staff failed to communicate catering unavailability despite multiple phone calls.
Checkout staff displayed rude and unprofessional behavior toward the customer.
Business reply on Google
Thank you for the feedback, K. We will be sharing your feedback with our internal team for further review and hope to make your next visit a better experience.
Staff provided poor service and failed to locate ordered items.
Lost return items and rude staff refusal to provide service
Business reply on Google
Hi, we're sorry to hear about your recent experience. If you're open to discussing your experience further, please feel free to contact us at http://wfm.com/help with any additional details.
Amazon trade-in items were not processed correctly by the store.
Deli staff is inattentive, makes errors, and hot bar is dirty.
Business reply on Google
Hi Anda, we're so sorry to hear about your recent visit to our store. We've gone ahead and shared your customer service feedback with our internal team for review. We hope you enjoy the rest of your day.
Seafood counter staff were unhelpful and rude to the customer.
Business reply on Google
We apologize for the experience and have shared your feedback and thoughts with our internal team for further discussion and review. Thank you for bringing this to our attention, we hope to make your next visit to any of our locations in the future a better shopping experience!
Employees were rude and unprofessional regarding a request to slice bread.
Business reply on Google
Hi Ranna, we're so sorry to hear about your recent visit to our store. We've gone ahead and shared your customer service feedback with our internal team for review. We hope you enjoy the rest of your day.
Foreign object found in hot bar soup due to poor sanitation
Broken self-checkout machines and unhelpful staff during busy hours.
Business reply on Google
Hi Pamela, we're sorry about your recent visit to our Cranbrook store. We've shared your feedback with our internal team for review. We hope you enjoy the rest of your day.
Staff refused to fillet fish as requested by the customer.
Checkout staff were rude and handled groceries roughly.
The poultry counter employee was rude to the customer.