Whole Foods Market
🛒 Retail & Products · Cincinnati
total experiences
replied on google
Most reported issues
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Experiences
Amazon returns processed at store failed to result in refunds
The cashier appeared unhappy and unfriendly during the checkout process.
inefficient amazon return process caused long wait times
Salad bar frequently lacks lettuce during weekday lunch hours
frequent inventory shortages in deli and store cases
Staff members displayed rude and condescending attitudes toward the customer.
Mushroom soup contained a large amount of hair.
Produce quality has declined and shelves are frequently out of stock.
Produce items sold at the store were found to have mold.
Business reply on Google
Thanks for bringing this to our attention. We're sorry to hear about your experience with the produce, and we would like to look into this issue further. Please feel free to contact us directly at wfm.com/help with any additional details.
Inconsistent availability of food items at the hot and salad bars.
Business reply on Google
Thank you for sharing your feedback with us, Ryan. We’re really sorry to hear about the inconsistency with the food bar during your visits. We understand how frustrating that can be, especially when you’re in a hurry. We’ll definitely make sure your comments are shared with the team to improve the experience. We appreciate your patience, and we hope your next visit is much more satisfying!
Prepared hot bar food was poorly cooked and lacked flavor.
Business reply on Google
Thanks for bringing this to our attention, Tapendra. We're sorry to hear about your experience with the food you recently purchased, and we would like to look into this issue further. Please feel free to contact us directly at wfm.com/help with any additional details.
The store charges excessively high prices for grocery items.
The store sold spoiled milk that was already curdled.
Business reply on Google
Thanks for bringing this to our attention. We're sorry to hear about your experience and we would like to look into this issue further. Please feel free to contact us directly at wfm.com/help with any additional details.
customer reports discriminatory treatment and poor service by store staff
Business reply on Google
Thanks for bringing this to our attention, Candi. We're sorry to hear about your experience and we would like to look into this issue further. Please feel free to contact us directly at wfm.com/help with any additional details.
Produce is moldy and prices are significantly higher than competitors.
customer experienced racial discrimination and physical contact from a staff member
Business reply on Google
Thanks for bringing this to our attention. We're sorry to hear about your experience and we would like to look into this issue further. Please feel free to contact us directly at wfm.com/help with any additional details.
Staff failed to scan return item causing loss of proof
Business reply on Google
We're so sorry you were disappointed on your recent visit. Please visit http://wfm.com/help to send us further details and our team would be happy to review your feedback.
Seventy percent of purchased clams were dead or spoiled.
Business reply on Google
We're sorry you were disappointed by the seafood, Sander. Please visit http://wmf.com/help to send us further information so our team can further assist you!
A hair was found inside the icing of a cupcake.
Business reply on Google
We're sorry to hear about the cupcake, Katie. Please reach out to us at wfm.com/help with these details so that we can follow up with you. We'd like to look into this further.
Poor customer service interaction and a broken shopping bag.