Whole Foods Market
🛒 Retail & Products · New Orleans
total experiences
replied on google
Most reported issues
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Experiences
Order was canceled shortly before the scheduled delivery time.
The store does not carry traditional fish sauce.
Business reply on Google
Thanks for reaching out, Kerem. We appreciate your feedback and have passed it along to our team. Have more thoughts? Visit wfm.com/help anytime.
The roasted chicken was overly salty and seasoned with excessive pepper.
Produce items were rotten and contained mold
Bakery department staff member was rude during a phone call.
Long wait times and poor communication during Amazon returns.
Store refuses to accept state-issued digital identification as valid ID.
frequent stock shortages of basic grocery staples
Business reply on Google
Hi, we're sorry to hear about your recent experience. If you're open to discussing your experience further, please feel free to contact us at http://wfm.com/help with any additional details.
Staff provided poor customer service and improperly bagged groceries.
Business reply on Google
We're disappointed to hear about your experience. Please contact us directly so we can address your concerns.
Prepared food items were poor quality and caused physical discomfort.
Business reply on Google
That's certainly not the experience we wanted you to have. When you get a chance, please reach out to us directly at http://wfm.com/help with any additional details. We'd love to look into this further.
Inaccurate inventory, long wait times, and poor handling of grocery orders.
Business reply on Google
Hi Annie, we're so sorry to hear about your recent visit to our store. We've gone ahead and shared your customer service feedback with our internal team for review. We hope you enjoy the rest of your day.
Amazon return service is currently unavailable at this location.
Business reply on Google
Hi John, we're so sorry to hear about your recent visit to our store. We've gone ahead and shared your customer service feedback with our internal team for review. We hope you enjoy the rest of your day.
Store suffers from poor sanitation, inventory shortages, and unhelpful staff.
Staff refused to scan package and questioned contents of shipment
Salad bar was poorly stocked and product prices have increased.
Business reply on Google
Hi Robby, we're so sorry to hear about your recent visit to our store. We've gone ahead and shared your customer service feedback with our internal team for review. We hope you enjoy the rest of your day.
Damaged eggs and poorly packaged pizza caused food contamination.
Business reply on Google
Thanks for bringing this to our attention, Terri. We're sorry to hear about your experience with (TM/Product/Issue), and we would like to look into this issue further. Please feel free to contact us directly at wfm.com/help with any additional details.
The hot and cold food bars are frequently understocked.
Breakfast station is empty and food is cold shortly after opening.
Business reply on Google
Hi Ashley, thank you for reaching out. Do you mind sending a follow-up email to social.questions@wholefoods.com with additional information? Our team would like to look into this.