Whole Foods Market
🛒 Retail & Products · Towson
total experiences
replied on google
Most reported issues
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Experiences
Parking lot exit ticket reader frequently fails to recognize tickets.
expired products and poorly managed food bars with uninformed staff
Parking fees required for short Amazon return drop-offs
Unhelpful staff, broken self-checkout, and limited prepared food availability.
Cashiers fail to acknowledge or interact with customers during checkout.
The hot food bar pricing is excessively high for the portion.
spoiled ground beef and juice with rude cashier service
Cashiers are rude and unhelpful during checkout.
unsanitary conditions caused by non-service animals inside the grocery store
Business reply on Google
Thanks for sharing your feedback with us. We’re sorry to hear about your recent visit and would like to look into this further. Feel free to visit http://wfm.com/help to send us further details. We hope to hear from you soon.
Limited product selection and poor salad bar quality.
parking validation policy and long wait times for package returns
The mussels purchased were open and smelled spoiled.
Business reply on Google
We sincerely apologize for your experience and thank you for taking the time to bring this to our attention. We would appreciate the opportunity to address your visit; please don’t hesitate to reach out with any additional details, visit http://wfm.com/help and our team would be happy to further assist.
Rude staff, cold food, unstaffed counters, and expired products sold.
Business reply on Google
We’re truly sorry your experience did not meet expectations. Please reach out to us at WFM.com/help so we can assist you further.
Employee ignored customer and failed to provide assistance with return machine.
Business reply on Google
Thanks for bringing this to our attention, Saman. We're sorry to hear about your experience with one of our team members, and we would like to look into this issue further. Please feel free to contact us directly at wfm.com/help with any additional details.
Hot bar was empty and parking validation was denied incorrectly.
Business reply on Google
Thanks for bringing this to our attention, Clare. We're sorry to hear about your experience, and we would like to look into this issue further. Please feel free to contact us directly at wfm.com/help with any additional details.
Security staff repeatedly followed and monitored customers based on their appearance.
Business reply on Google
Thank you for sharing your honest feedback, Alisha. We sincerely apologize for your experience and have formally documented your concerns to address them with our team. Please don’t hesitate to reach out with any additional details, visit http://wfm.com/help and our team would be happy to further assist.
Pricing error at self-checkout and inefficient customer service process
Confusing parking validation process resulted in an unexpected twelve dollar fee.
Poor parking access, unhelpful staff, and lack of store assistance.
Business reply on Google
Thanks for bringing this to our attention, Heidi. We're sorry to hear about your experience and we would like to look into this issue further. Please feel free to contact us directly at wfm.com/help with any additional details.
Store associates provided unhelpful directions and rude customer service.