Whole Foods Market
🛒 Retail & Products · West Hartford
total experiences
replied on google
Most reported issues
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Experiences
Unsanitary food conditions and unprofessional, dismissive staff behavior.
Grocery pickup service is slow and produce quality is poor.
Confrontational staff member and cold pizza product
Customer experienced racial profiling and false accusations by store staff.
unprofessional and poor service at the customer service desk
The store has an unsatisfactory return policy.
poor grocery bagging, incorrect billing, and rude customer service
Rotisserie chickens are frequently out of stock at the deli counter.
Product quality has decreased while prices have increased.
The store sold poor quality meat at a high price.
Customer service refused bottle return and requested customer dig through bins.
Business reply on Google
Thank you for bringing this to our attention, Kristina. We apologize for the inconvenience and will be sharing your feedback with the store and our internal team for further review. We appreciate you stopping by and hope to make your next visit a better experience. Please feel free to contact us directly at wfm.com/help with any additional details.
Customer reports being racially profiled by a specific staff member
Business reply on Google
We’re truly sorry for the experience you had, and we’ve shared your feedback with our team to ensure we improve moving forward. If you have any further questions or concerns, please don’t hesitate to reach out to us at www.wfm.com/help. We're here to assist you!
The 365 brand candles burn unevenly and lack fragrance.
Business reply on Google
Thanks for bringing this to our attention, Enjae. We're sorry to hear about your experience and we would like to look into this issue further. Please feel free to contact us directly at wfm.com/help with any additional details.
Staff failed to properly clean fish resulting in spoiled product.
staff were rude and refused to bag groceries for the customer
Business reply on Google
Thanks for sharing your feedback with us. We’re sorry to hear about your recent visit and would like to look into this further. Feel free to visit http://wfm.com/help to send us further details. We hope to hear from you soon.
Employee publicly accused customer of shoplifting at self-checkout
damaged apples were hidden at the bottom of the bag
Business reply on Google
Hi, we're sorry to hear about your recent experience. If you're open to discussing your experience further, please feel free to contact us at http://wfm.com/help with any additional details.
Presence of insects and improper rotation of produce in store.
Overnight manager was unprofessional and provided poor guidance to new staff.