Wingstop
🍽️ Restaurants · Fort Smith
total experiences
replied on google
Most reported issues
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Experiences
rude staff and improperly cooked food
Business reply on Google
Hi Juana Sanchez, we appreciate you taking the time to share this. Your experience matters to us, and we want to learn from it. Connect with us at https://wingstop.io/contact_us so we can make it right and bring you the flavor and care you deserve.
Employees were disrespectful and rude to the customer.
Business reply on Google
Hi Juana Sanchez, we appreciate you taking the time to share this. Your experience matters to us, and we want to learn from it. Connect with us at https://wingstop.io/contact_us so we can make it right and bring you the flavor and care you deserve.
staff ignored phone calls and were distracted while working
Business reply on Google
Hi Ankit, we appreciate you taking the time to share this. Your experience matters to us, and we want to learn from it. Connect with us at https://wingstop.io/contact_us so we can make it right and bring you the flavor and care you deserve.
Staff provided incorrect order and refused to issue a refund
Business reply on Google
Hi sarah bennett, we appreciate you taking the time to share this. Your experience matters to us, and we want to learn from it. Connect with us at https://wingstop.io/contact_us so we can make it right and bring you the flavor and care you deserve.
repeated missing items and refusal to process requested refunds
Business reply on Google
Thanks for letting us know, Amber Pierce. We take all feedback to heart and use it to do better. Reach out at https://wingstop.io/contact_us—we’d like the chance to turn this around and show you what a true Wingstop experience feels like.
Long wait times, cold undercooked food, and unsanitary facility conditions.
Excessive wait time, cold food, and refusal of refund by staff.
Employee attempted theft and order was consistently incomplete and poorly prepared
excessive wait time for delivery driver due to poor management
Cold wings with insufficient sauce and underfilled ranch cups.
Staff failed to verify order ownership resulting in stolen food.
Understaffed location causing chaotic environment and long wait times
Customer could not receive service or food at the restaurant.
Inaccurate orders and inattentive staff due to poor management.
The fries were missing requested toppings and the ranch was salty.
Order was delayed and food was served cold
The chicken wings were small and overcooked.
excessive wait time and poor communication regarding online order fulfillment
Staff pressured customer to leave before the business closing time.
Staff discarded customer food and personal items while the customer was away.