Wingstop
🍽️ Restaurants · Jackson
total experiences
replied on google
Most reported issues
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Experiences
online order was not received and refund was never processed
Business reply on Google
Hi C G, we appreciate you taking the time to share this. Your experience matters to us, and we want to learn from it. Connect with us at https://wingstop.io/contact_us so we can make it right and bring you the flavor and care you deserve.
The customer received a sandwich with burnt buns.
Business reply on Google
Thank you for your feedback. Wingstop takes great pride in offering the most freshly prepared, best tasting menu items along with quality guest service. We sincerely apologize for not meeting your expectation during your recent visit. Guests like you are our number one priority and we wish to thank you for bringing your experience to our attention. We hope to have the privilege of serving you again soon.
Excessive wait time for a small order via delivery service
Business reply on Google
Thanks for letting us know, Jarrodrick Fears. We take all feedback to heart and use it to do better. Reach out at https://wingstop.io/contact_us—we’d like the chance to turn this around and show you what a true Wingstop experience feels like.
Staff verbally harassed customers and mocked individuals with disabilities.
Business reply on Google
Very sorry this customer had a bad experience. We want all our guest to be treated with courtesy and professionalism. Unfortunately this guest recap of what happened is not accurate. We wish her the best.
Staff refused to fulfill order due to lack of water.
Business reply on Google
Aare'Ona, very sorry that we were not able to make your order. Not sure why we couldn't make yours but did others. We appreciate the feedback and your business. Will check on this and address what we find. We did verify the order was refunded. Thank you.
Staff were rude and the wings lacked the requested seasoning.
staff ignored customer and requested ID for order pickup
Business reply on Google
Chloe, sorry if our crew members did not acknowledge you and help you in a timely manner. We'll work on that. Unfortunately, we ask to see an ID due to fraud we have experienced. We want to make sure that you are the person that gets your order. We appreciate your understanding. Again, we hope you will accept our apology and give us another opportunity to serve you.
Staff were rude and unprofessional during a busy shift.
Business reply on Google
Wow, very sorry about the bad experience you had at our Restaurant. Certianly not how we want your visit to be. We do appreciate the feedback to allow us to review and address any issue. It would be helpful for us if you would reach out to us at wings01@serveyou.biz and let us know the day and time of your visit. Again, we hope you will accept our apology and give us another opportunity to serve you.
Unsanitary facility conditions, poor food quality, and unprofessional staff behavior.
Business reply on Google
Kim, Thank you for your feedback. Wingstop takes great pride in offering the most freshly prepared, best tasting menu items along with quality guest service. We sincerely apologize for not meeting your expectation during your recent visit. We would like to talk to you about your visit. Would you reach out to us at wings01@serveyou.biz? Thanks
The wings were poor quality and the fries were overly salty.
Business reply on Google
Jaee Thank you for the feedback about your order. We are sorry if your food was not up to our standards. If your meal is not as expected, please return it to the restaurant so they can fix the issue or remake your order. Again, we apologize and hope you will allow us the opportunity to serve you in the future. Thanks
Staff were rude and provided the incorrect order.
Business reply on Google
Thank you for your feedback. Wingstop takes great pride in offering the most freshly prepared, best tasting menu items along with quality guest service. We sincerely apologize for not meeting your expectations during your recent visit. Guests like you are our number one priority and we wish to thank you for bringing your experience to our attention. We hope to have the privilege of serving you again soon.
The order arrived cold and did not match the requested items.
Business reply on Google
Felicia, very sorry to hear your order via Ubereats was not up to standards. We reviewed your order and it doesn't look like the request for all flats was on the order. Please reach out to us at wings01@serveyou.biz so we can see if we can address the order for you. Thanks.
The chicken wings were hard and dry.
Business reply on Google
RW, Sorry to hear your wings were not up to standard. If you have a food issue please return the order to the restaurant so they can fix or remake your order for you. The new sandwich and sweet heat sauce are pretty good. If we can help you can reach us at wings01@serveyou.biz. Thanks for your business and we hope you will visit again.
Inconsistent food preparation and poor management at the restaurant.
Business reply on Google
Thank you for your feedback. Wingstop takes great pride in offering the most freshly prepared, best tasting menu items along with quality guest service. We sincerely apologize for not meeting our goals and your expectation during your recent visit. We are hiring, please check with any of our locations. We hope to have the privilege of serving you again soon.
Excessive wait time for mobile order and poor facility cleanliness.
Business reply on Google
Kimberly, thank you for your feedback. Wingstop takes great pride in offering the most freshly prepared, best tasting menu items along with quality guest service. We sincerely apologize for not meeting your expectations during your recent visit. Guests like you are our number one priority and we wish to thank you for bringing your experience to our attention. We hope to have the privilege of serving you again soon.
Staff are rude, ignore orders, and maintain poor hygiene standards.
Business reply on Google
Charles, Thank you for your feedback. Wingstop takes great pride in offering the most freshly prepared, best tasting menu items along with quality guest service. We sincerely apologize for not meeting your expectation during your recent visit. Guests like you are our number one priority and we wish to thank you for bringing your experience to our attention. We hope to have the privilege of serving you again soon.
Long wait times and unsanitary restaurant conditions.
Business reply on Google
Chelle, Thank you for your feedback. Wingstop takes great pride in offering the most freshly prepared, best tasting menu items along with quality guest service. We sincerely apologize for not meeting our goals and your expectation during your recent visit. Guests like you are our number one priority and we wish to thank you for bringing your experience to our attention. We hope to have the privilege of serving you again soon.
Long wait time and poor quality rubbery wings served cold.
Business reply on Google
Loanne, Thank you for your feedback. Wingstop takes great pride in offering the most freshly prepared, best tasting menu items along with quality guest service. We sincerely apologize for not meeting your expectations during your recent visit. Guests like you are our number one priority and we wish to thank you for bringing your experience to our attention. We hope to have the privilege of serving you again soon.
The customer experienced a long wait time for their food order.
Business reply on Google
LaShunkita, thanks for taking the time to share the feedback. We apologize that your order wasn't ready quickly. We'll share your experience with our operations manager and we'll work on getting your order to you faster. Thanks again and look forward to serving you again.