Wingstop
🍽️ Restaurants · Las Vegas
total experiences
replied on google
Most reported issues
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Experiences
The customer was served raw chicken.
Business reply on Google
Thanks for letting us know, Mia O. We take all feedback to heart and use it to do better. Reach out at https://wingstop.io/contact_us—we’d like the chance to turn this around and show you what a true Wingstop experience feels like.
Orders placed after the customer were served first
Business reply on Google
Hi Nicholas Douglas, we appreciate you taking the time to share this. Your experience matters to us, and we want to learn from it. Connect with us at https://wingstop.io/contact_us so we can make it right and bring you the flavor and care you deserve.
Poor customer service and unprofessional management at the restaurant
Business reply on Google
Hi Mind MyOwn, we appreciate you taking the time to share this. Your experience matters to us, and we want to learn from it. Connect with us at https://wingstop.io/contact_us so we can make it right and bring you the flavor and care you deserve.
Food quality concerns regarding pre-cooked and potentially raw chicken wings.
Business reply on Google
Hi Bae Chanel, we appreciate you taking the time to share this. Your experience matters to us, and we want to learn from it. Connect with us at https://wingstop.io/contact_us so we can make it right and bring you the flavor and care you deserve.
The wings were served burnt and were inedible.
Business reply on Google
Thanks for letting us know, Alistair L. We take all feedback to heart and use it to do better. Reach out at https://wingstop.io/contact_us—we’d like the chance to turn this around and show you what a true Wingstop experience feels like.
customer became ill after consuming expired ranch dressing
Business reply on Google
Hi Jessica Casey, we appreciate you taking the time to share this. Your experience matters to us, and we want to learn from it. Connect with us at https://wingstop.io/contact_us so we can make it right and bring you the flavor and care you deserve.
The restaurant served poor quality fatty chicken wings.
The boneless chicken wings lacked flavor and quality.
Business reply on Google
Hi M Motzny, we appreciate you taking the time to share this. Your experience matters to us, and we want to learn from it. Connect with us at https://wingstop.io/contact_us so we can make it right and bring you the flavor and care you deserve.
The delivery order was missing the requested ranch dressing.
Business reply on Google
We apologize for the issue with your ranch portion, Robert. We appreciate your feedback and encourage you to contact the team directly to discuss your Wingstop visit and address any concerns you may have. lortiz@farwestrestaurants.com
The food quality was poor and the order was incorrect.
Staff provided incorrect portion guidance for a large catering order.
Business reply on Google
We apologize for the frustration and inconvenience you experienced with your order. We appreciate your feedback and will address this issue to improve our service and guidance for large orders. Please feel free to contact the team at lortiz@farwestrestaurants.com to discuss your Wingstop visit and address any concerns you may have.
Frequent order inaccuracies and long wait times at this location.
The restaurant served raw chicken tenders to a child.
The staff repeatedly makes mistakes with order accuracy.
Incomplete order received with cold and undercooked food.
Order was delayed by over an hour and food arrived cold.
Undercooked food and failure to honor promised store credit
Staff were rude and failed to provide the complete food order.
The boneless chicken pieces served were significantly smaller than expected.
Incorrect food items served with small portion sizes and unseasoned fries.