Xfinity Store by Comcast Branded Partner

Long wait times due to understaffing

Slow employees caused disappointment

Employees attempted to scam customer and steal information via eSIM.

Business used misleading advertising and hidden fees to upsell services.

Poor customer service and non-functional self-service options

Customer was denied service for being two minutes late for an appointment

Store tried to upsell by misrepresenting online quoted price

Billed for 3 months of service but only received 1 month of working service

Frequent internet outages and inability to get refunds for service disruptions

Customer denied promised phone discount due to incorrect information from staff.

Internet line fell in backyard; poor customer service and frequent outages

Xfinity refused to cancel service and refund payments

Employee stole customer's information from phone, requiring credit card cancellations

Customer did not receive promised reward after switching to Xfinity Mobile.

Xfinity gave bad advice and transferred number to wrong phone

Misled about promotion eligibility after switching providers

Unprofessional staff failed to acknowledge customer or offer alternative device

Customer did not receive XFi Pod included in plan at pickup

Unsanitary conditions, multiple IV attempts, unprofessional staff, and unattended blood

Representative showed no interest in customer service or cross-selling.