Xfinity Store by Comcast
📡 Internet & Cable · San Jose
total experiences
replied on google
Most reported issues
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Experiences
inability to opt out of unsolicited marketing mail
Business reply on Google
Thank you for taking the time to leave a one-star rating. Our team is available 7 days a week to provide help, and you can connect with us by using this link http://spr.ly/6003BBCpiH. Please copy and paste the link into your browser or click the link in the email notification you received regarding this review.
Long wait time resulted in failure to activate new mobile devices.
Business reply on Google
Thank you for taking the time to leave a rating. Our team is available 7 days a week to provide help, and you can connect with us by using this link http://spr.ly/6008B6jB5Y . Please copy and paste the link into your browser or click the link in the email notification you received regarding this review.
Staff provided incorrect device compatibility information causing financial loss
Staff forcibly removed customer from the office during a service dispute.
Business reply on Google
Thank you for taking the time to leave a rating. Our team is available 7 days a week to provide help, and you can connect with us by using this link http://spr.ly/6001B6R1z5. Please copy and paste the link into your browser or click the link in the email notification you received regarding this review.
Poor internet and wireless service quality and customer support.
Business reply on Google
We appreciate you leaving a 1-star rating. For us to find out more about your experience and help in any way we can, use this link http://spr.ly/6002B6R1mr to start a conversation with us. Please copy and paste the link into your browser or click the link in the email notification you received regarding this review.
Staff member was unprofessional and disrespectful during a customer inquiry.
Business reply on Google
Thank you for taking the time to leave a rating. Our team is available 7 days a week to provide help, and you can connect with us by using this link http://spr.ly/6008B6Jqkm. Please copy and paste the link into your browser or click the link in the email notification you received regarding this review.
Staff provided dismissive service and failed to explain billing charges.
Business reply on Google
Thank you for taking the time to leave a rating. Our team is available 7 days a week to provide help, and you can connect with us by using this link http://spr.ly/6002B61cwA . Please copy and paste the link into your browser or click the link in the email notification you received regarding this review.
Long wait times and unprofessional staff behavior at the store.
Business reply on Google
We appreciate you leaving a 1-star rating. For us to find out more about your experience and help in any way we can, use this link http://spr.ly/6002hOtNs to start a conversation with us. Please copy and paste the link into your browser or click the link in the email notification you received regarding this review.
frequent internet outages and unresolved connectivity issues
Business reply on Google
Thank you for leaving a rating. We would like to learn more about your experience and provide support. Please use this link http://spr.ly/60057mS8U to start a conversation with us. Copy and paste the link into your browser or click the link in the email notification you received regarding this review.
Staff member was rude and yelled at customer during pickup
Business reply on Google
We appreciate you leaving a rating. For us to find out more about your experience and help in any way we can, use this link http://spr.ly/600573Js9 to start a conversation with us. Please copy and paste the link into your browser or click the link in the email notification you received regarding this review.
Difficult cancellation process requires scheduling a callback days in advance.
Business reply on Google
We appreciate you leaving a rating. For us to find out more about your experience and help in any way we can, use this link http://spr.ly/6003AWLuv to start a conversation with us. Please copy and paste the link into your browser or click the link in the email notification you received regarding this review.
staff and management are unable to resolve customer issues
Business reply on Google
We appreciate you leaving a rating. For us to find out more about your experience and help in any way we can, use this link http://spr.ly/6007Ac3JJ to start a conversation with us. Please copy and paste the link into your browser or click the link in the email notification you received regarding this review.
Staff misled customer on billing and manager refused to provide service.
Business reply on Google
Thank you for leaving a rating. We would like to learn more about your experience and provide support. Please use this link http://spr.ly/6009fWSab to start a conversation with us. Copy and paste the link into your browser or click the link in the email notification you received regarding this review.
Unprofessional staff and failure to resolve customer issue after long wait
Business reply on Google
Thank you for taking the time to leave a rating. Our team is available 7 days a week to provide help, and you can connect with us by using this link http://spr.ly/60040ay3p . Please copy and paste the link into your browser or click the link in the email notification you received regarding this review.
Incorrect double billing and inability to resolve account connection issues
Business reply on Google
Thank you for taking the time to leave a rating. Our team is available 7 days a week to provide help, and you can connect with us by using this link http://spr.ly/600506Jdx. Please copy and paste the link into your browser or click the link in the email notification you received regarding this review.
Staff member refused to provide modem despite valid ticket number
Business reply on Google
Thank you for taking the time to leave a rating. Our team is available 7 days a week to provide help, and you can connect with us by using this link http://spr.ly/6002WKgPC . Please copy and paste the link into your browser or click the link in the email notification you received regarding this review.
Staff member provided poor service and created unnecessary complications for equipment…
Business reply on Google
Thank you for leaving a rating. We would like to learn more about your experience and provide support. Please use this link http://spr.ly/6003g23Sh to start a conversation with us. Copy and paste the link into your browser or click the link in the email notification you received regarding this review.
Store manager refused to assist with a new phone issue.
Business reply on Google
Thank you for leaving a rating. We would like to learn more about your experience and provide support. Please use this link http://spr.ly/60055SOdL to start a conversation with us. Copy and paste the link into your browser or click the link in the email notification you received regarding this review.
Company failed to provide service and lied about technician and credits
Business reply on Google
Thank you for taking the time to leave a rating. Our team is available 7 days a week to provide help, and you can connect with us by using this link http://spr.ly/6008kE33O . Please copy and paste the link into your browser or click the link in the email notification you received regarding this review.
Staff member provided inconsistent pricing information and displayed unprofessional…